CMDB with automated discovery

CMDB with automated discovery

Configuration management is a crucial part of IT operations. It is the process of maintaining and controlling the physical, software…
ITAM in 2023

ITAM in 2023: Predictions

In the evolving IT landscape, prioritizing core initiatives in IT asset management (ITAM) is key to success. The key to…
ITAM for risk management

ITAM for risk management

The digital economy is a tough place to be in if you do not understand the level of security your…
CMDB accuracy

How to determine CMDB accuracy?

To understand the critical importance of CMDB accuracy and why it needs to remain constantly precise, let us first understand…
proactive it problem management

Proactive IT Problem Management

A previous post discussed “The problems with your problem management” and some of the obstacles standing between your organization and…
What is IT asset discovery

What is IT asset discovery?

There is an old saying that you can’t manage something unless you can measure it. IT asset discovery can provide…
How to create and maintain a reliable CMDB

How to create and maintain a reliable CMDB

A Configuration Management Database (CMDB) contains information about the components, relationships and interdependencies of the IT infrastructure in an organization….

What is Certificate Management?

A digital certificate (which goes by many names such as SSL Certificate, Public Key Certificate, Identity Certificate) is used to…
ViVID Service Maps can provide a clear visual or map on how to proceed

Introducing ViVID Service Maps

CMDB service maps are visual depictions of hierarchical relationships among business services (sometimes also major applications) and their supporting Configuration Items…
what-is-itsm-in-2020

What is ITSM in 2020?

Technology shifts have transformed the world of ITSM from providing administrative support tools to fully embedding in the delivery of…
First consider DevOps impact in terms of functional areas of IT operational management ITOM.

How ITOM is Relevant in a DevOps World

IT Operations Management (ITOM), which is operational practices based on event management, performance monitoring, and CMDB use, becomes increasingly useful…