Turbocharging ServiceNow IT Service Management: Unlocking Virima and ServiceNow’s Partnership

Virima and ServiceNow® is a powerful partnership that is changing the way how IT service management works today. With this partnership, Virima is providing ServiceNow IT service management customers a remarkable ITSM process improvements.

The way IT works today is a major pain point for businesses. It’s also a big cost, and it’s getting bigger every year.

In fact, according to the 2022 Cost of a Data Breach report by IBM, the global cost of IT data breaches averaged USD 4.35 million in 2022. There is a 2.6% significant increase from last year when the average cost of a breach was USD 4.24 million.

How Virima and ServiceNow IT service management partnership is Changing the ITSM landscape

Virima is a ServiceNow partner. It means that we have access to all of the tools and resources needed to help you manage your IT assets more efficiently. Our partnership with ServiceNow makes it easier for businesses to do things like track their equipment and keep tabs on compliance. Also, it helps in security policies, find out who’s responsible for what tasks, and much more.

In other words: The Virima-ServiceNow partnership is changing the IT landscape. It is done by making it possible for companies of all sizes (including yours) to streamline their operations. Especially with efficiency-boosting software solutions. These solutions are designed specifically by experts in their fields. They know exactly what they need out of an enterprise management platform like ServiceNow.

How Can ServiceNow® Partners Provide the Best IT Management Solutions?

ServiceNow® partners can provide the best IT management solutions by:

Providing a better user experience: The user experience is the most important part of any application. It’s also one of the most difficult to get right. When you use a service desk tool like Virima, you want to see your problems solved as quickly as possible. Also, with minimal hassle on your end. 

This means that we need to make sure that our software works smoothly at all times. It is for users to have an easy time using it in their day-to-day workflows. The less time spent figuring out how something works or getting stuck on bugs means more time spent fixing actual issues!

Providing a better service experience: Another key component for delivering great IT management services is improving how well everything communicates with each other. This includes both internal communications between teams (such as between IT and end users) and also external ones. For instance, those between vendors who may be providing support services around specific areas. They might be network maintenance or security upgrades/changes.

What’s in it for your business and clients?

As a business owner, you want to reduce costs and improve service levels. As a client, you want to increase efficiency and improve security.

With our partnership with ServiceNow®, we can help both of these goals become reality. We have been able to work with them to create solutions that will help you achieve these objectives by:

• Reducing IT costs by automating processes and eliminating manual tasks
• Improving IT service levels through real-time monitoring of critical systems and automatic alerts when something goes wrong (so you can take action immediately)
• Increasing IT efficiency by providing centralized visibility into all aspects of your technology infrastructure so that your employees don’t waste time searching for answers in multiple places

Virima and ServiceNow® IT service management Partnership: Accelerating Time to Value and Reducing Costs

The partnership between Virima and ServiceNow brings significant benefits to organizations looking to optimize their IT service management. With Virima Discovery and Service Mapping, organizations can accelerate the time to value of their ServiceNow® CMDB (Configuration Management Database) and enjoy substantial cost savings.

Comprehensive Data Maintenance

Virima Discovery ensures that your ServiceNow CMDB is always up-to-date with the most complete and accurate data. This helps organizations understand their IT infrastructure clearly and make informed decisions about managing and securing their assets.

ViVID™ Service Mapping

ViVID™ Service Mapping eliminates the guesswork involved in managing and securing complex IT services. By providing a clear, visual representation of IT services and their dependencies, organizations can quickly identify potential risks and vulnerabilities, and take appropriate action to mitigate them.

Codeless Integration

Integration between Virima and ServiceNow is 100% codeless, making it easy to configure through Virima’s web admin portal. This simplifies the process of mapping Virima blueprints to ServiceNow tables, including custom objects.

Flexible Configuration

With over 100 Virima blueprints available, organizations can easily choose which discovery properties they want to synchronize with their ServiceNow CMDB. Additionally, asset-specific correlators can be selected to ensure that no data is ever duplicated, further enhancing the accuracy and reliability of the CMDB.

The partnership between Virima and ServiceNow® offers organizations a powerful solution for accelerating the time to value of their ServiceNow® CMDB, reducing costs, and streamlining IT service management. With comprehensive data maintenance, ViVID™ Service Mapping, codeless integration, and flexible configuration options, organizations can effectively manage and secure their complex IT services with ease.

Embracing the Future of IT Service Management

The partnership between Virima and ServiceNow is reshaping the IT landscape by delivering an affordable, feature-rich, and easy-to-deploy solution for ServiceNow discovery and service mapping. Virima’s seamless integration with ServiceNow empowers organizations to put an end to the chaos of managing and securing today’s dynamic, dispersed, and complex IT estates.

Take the Next Step: Experience the Power of Virima and ServiceNow®

Don’t miss out on the opportunity to revolutionize your IT service management with Virima’s cutting-edge solutions. Request a demo today and witness firsthand how the Virima and ServiceNow partnership can transform your organization’s IT landscape for the better.