Optimizing IT asset management: Virima and Jira in Synchronization

Table of Contents

• Advantages of using Virima and Jira together for IT Asset Management
  • Complete asset lifecycle management and beyond
  • Seamless incident and change management with Virima and Jira combo
  • Improved asset tracking and compliance
  • Data-driven decision-making in the IT asset management process 
• How Virima and Jira synchronize for optimized ITAM
• Virima and Jira synchronization for IT asset management: Experience the combined power

Managing IT assets has become more challenging than ever before. The reasons can be hybrid IT infrastructure deployment, evolving threat landscape, and stricter regulatory compliance. As the IT infrastructure of organizations is continuously evolving, its assets are also continuously changing. Now multitude of devices, software applications, and services require regular updates, maintenance, and monitoring. Therefore, it is essential to have a robust IT asset management system in place to keep track of these assets’ whereabouts, configurations, and lifecycles in a hybrid setup. On top of these, ITAM practices should aid ITSM processes as well. 

But using one siloed IT asset management software won’t be enough. You’ll also need tools to take care of the processes intricately associated with asset management. Hence, this requires ITSM tools that effortlessly synchronize with each other. 

That’s where the Virima and Jira service management combo comes into play.  

Virima’s IT asset management solution makes managing IT assets and services easier. Its in-built integration with Jira service management helps teams collaborate seamlessly on incident, change, and problem management that depend on the right asset details. 

In this blog, we’ll explore the Virima ITAM and Jira service management integration for optimized IT asset management in detail. 

Advantages of using Virima and Jira together for IT Asset Management

Complete asset lifecycle management and beyond

Virima’s IT asset management feature provides end-to-end asset lifecycle management. This includes asset discovery, inventory tracking, configuration management, and visual asset relationship view through service maps. For managing your software asset inventory, Virima ITAM stands out by actively tracking the number of software installed against license entitlements. This active tracking through the software license metering feature controls costs by reclaiming underutilized software. 

Moreover, Virima ITAM shows minute details such as the warranty status of assets and assets that are due for renewal or are out of support. This enables you to always stay abreast of warranty and support coverage. 

Now, as Virima IT asset management provides you with every asset detail, the deep out-of-the-box Jira service management integration can help you manage service requests of assets throughout their lifecycle. This covers asset procurement, provisioning, replacement, and retirement. Also, you’ll also be capable of providing IT services that involve knowing accurate asset details. For example, quickly troubleshooting incidents and managing changes. 

Seamless incident and change management with Virima and Jira combo

As touched in the previous section, Jira’s service management capabilities enable organizations to efficiently manage incidents, changes, and other IT service requests. One thing that’s common to respond to these ITSM processes is accurate asset details. Here’s where the deep out-of-the-box integration of Jira service management with Virima’s IT asset management feature comes in. Virima ITAM helps attribute relevant assets with incident tickets and change requests created from the Jira ITSM platform. 

But the real magic is brought by Virima’s service mapping and ViVID™ (Virima Visual Impact Display) feature. The dynamic multi-layered service maps enable IT support teams to quickly understand the impact of incidents or changes on specific assets. It does by showing intricate dependencies and relationships. Whereas the ViVID™ overlays near real-time incident, change, and vulnerability data from the Jira service management platform on the service maps to provide quick answers to 

• Who will be impacted by a change?
• What changed recently?
• Which assets are at risk?

All of these details lead to faster and more accurate incident resolution and change management.

Image Caption: ViVID overlay of ITSM data on service maps

Improved asset tracking and compliance

Virima’s IT asset management feature offers robust asset tracking capabilities. This tracking includes asset tagging, location tracking, and software compliance management. The best part is that the tracking is possible across edge, cloud, data center, stockroom, and non-IT assets. 

Moreover, through Virima’s Windows discovery agents, you get to do more persistent monitoring of Windows servers and PCs connected to the networks. If you have hundreds or thousands of such devices, Virima allows easy deployment through Microsoft SCCM as an MSI or from Virima UI or other software distribution tools. 

As these track software usage, configuration change, allocation, deployment, and decommissioning, these ensure compliance with regulations and licensing agreements. Thus minimizing the risk of non-compliance penalties.

With Jira’s service management integration to Virima, the IT support teams can easily associate asset-related information with incidents, changes, or other service requests. Whereas the Jira ITSM request fulfillment allows you to manage approvals and assignments of new assets.

Data-driven decision-making in the IT asset management process

The integration between Virima IT asset management and Jira service management enables data synchronization and exchange between the two platforms. Here, Virima CMDB, the integral part of Virima ITAM, acts as the central repository of all asset details related to your IT infrastructure. The Jira ITSM platform pulls asset data from the CMDB for various processes. As asset details get updated due to ITSM processes, the two-way sync ensures the CMDB remains updated and accurate. 

On the other hand, all this accurate data is used by the Virima ITAM reporting feature to create KPI dashboards and metrics. The availability of accurate and up-to-date asset-related information, incident details, and other relevant data empowers organizations in asset optimization, resource allocation, and IT service improvements.

How Virima and Jira synchronize for optimized ITAM

As we’ve already mentioned, Virima provides deep out-of-the-box integration with Jira service management. This means that the integration process is already built into the Virima platform. The whole integration process is fully managed through Virima and Jira Service Management’s user-friendly web-based interfaces. The integration enables you to pull ticketing information into Virima. 

This robust integration facilitates most of your IT asset management process through Virima ITAM. As for the rapid resolution of requests related to ITAM, the Jira ticketing system takes care of managing those with Virima service maps, aiding in visually linking assets to issues and finding dependencies and correlations.

Virima and Jira synchronization for IT asset management: Experience the combined power

Leveraging the combined power of Virima and Jira for IT asset management, enabling complete asset lifecycle management and more. The Virima and Jira sync allows organizations to efficiently track assets from acquisition to retirement. This paves the way for optimal utilization and cost savings. 

The seamless integration between Virima ITAM and Jira service management extends the benefits to better coordination and faster response in both incident and change management. The overall effect of the Virima and Jira combination is felt in improved asset tracking and compliance, allowing organizations to maintain accurate inventories, adhere to regulations, and mitigate risks.

Book a demo today to learn more about the combined power of Virima and Jira.