Discovery and Service Mapping for Jira Service Management

Incorporating Virima’s automated CMDB discovery and service mapping with Jira Service Management (JSM) provides Jira users with a comprehensive solution that enriches your CMDB and ITSM processes with detailed insights, all visually accessible through Virima Visual Impact Display (ViVID™). 

Benefits of Jira Service Management and Virima Integration

Jira Service Mapping and the Virima Visual Impact Display

By integrating Virima with Jira Service Management, JSM users enjoy the full benefit of Virima’s innovative Service Mapping and ViVID experience. Service Mapping provides visual representations of business service dependencies such as infrastructure relationships, application-dependencies, network topologies, and system communications. ViVID completes the service maps with overlays of JSM records such as open incidents and recent or planned changes. ViVID significantly accelerates impact analysis for proposed changes and root cause identification of service disruptions.

Code-Free Integration & Configuration

The integration process with Jira Service Management is fully managed through Virima and JSM’s user-friendly interfaces. In just a few simple steps, your integration is done. 

Flexible Discovery options for Hybrid IT

The integration offers the flexibility of scheduling Virima’s agentless IP-based scans, supplemented with over 140 extendable probes. Further discovery is conducted through API integrations with a broad range of hypervisor, cloud, container, orchestration, network, storage, and monitoring solutions.

A CMDB Jira users can trust

With Virima’s flexible discovery and intelligent CMDB automation, Jira Service Management users take comfort in knowing that the information in the CMDB is accurate, allowing them to make informed decisions.

Autonomic Social Discovery

Virima’s Autonomic Social Discovery automates human intelligence gathering for a deeper understanding of your IT asset inventory.  ASD can be leveraged to fill important knowledge gaps for things such as asset lifecycle status, ownership information, business criticality, policies and SLAs.

Jira Service Management and Virima Integration Highlights

  • Rapid impact and root cause analysis with Jira service mapping and the Virima Visual Impact Display
  • No-code integration
  • Adaptable auto-discovery for hybrid IT environments
  • Maintain up-to-date and precise CMDB
  • Dynamic visualizations of hardware, application and service relationships, dependencies, and communications
  • Enterprise-level functionality at a price point on par with JSM
  • Maximize JSM’s potential to lower MTTR and increase MTBF

Get in touch with us today to learn more about the Jira Service Management and Virima integration!

JSM users who need an automated CMDB and a powerful service mapping solution will find it with Virima. This integration paves the way for efficient management and security of both on-premise and cloud-based assets, applications, and IT services.

Use Cases

CMDB Concept Image

Build a CMDB

Do you feel like CMDB (configuration management database) is a puzzle you can’t solve because there’s no automatic way to build and maintain it?

Cloud Enviroment

Manage cloud environments

Is what’s running in the cloud a little too foggy? Deploying applications to the cloud saves money and allows for more rapid deployments. But managing