Virima & Jira Service Management synergy: Elevating cybersecurity efficiency

Table of Contents

• Enhancing cybersecurity posture
  • A comprehensive view of the IT ecosystem
  • Visualization improved via ViVID
  • Proactive vulnerability management
  • Seamless CMDB integration and value maximization
  • Dynamic visualizations and automated discovery
  • Reducing downtime with integrations
  • Personalization for clarity
• Rapid vulnerability identification with ViVID overlays
  • Transforming service maps into dynamic overlays
  • Visual change management with collaboration
  • Seamless integrations fuel the ViVID experience
  • Agile incident response and integrated vulnerability assessments
  • Proactive event management and preventive service disruptions
• Accurate risk assessment with NIST NVD integration
• Trustworthy CMDB for an accurate picture
• Tackling cybersecurity challenges head-on

Efficient vulnerability response is a crucial part of cybersecurity strategy for modern businesses. Cyber threats are evolving at an unprecedented rate, necessitating dynamic and robust defenses. Virima, a leading IT management solution, paired with Jira Service Management (JSM), offers a reliable and proactive approach to cybersecurity. 

This combination supercharges organizations’ cybersecurity posture, streamlining vulnerability identification and response.

Enhancing cybersecurity posture

Security begins with comprehending what assets an enterprise owns and knowing the interdependencies among them. Virima’s Service Mapping offers dynamic service maps that provide a detailed view of the IT environment, showcasing the critical assets and their dependencies. 

However, these maps are not static. They update in near real-time, mirroring the current state of the IT infrastructure. Also, this understanding helps in targeted vulnerability management, ensuring efforts are directed towards securing the most consequential assets.

A comprehensive view of the IT ecosystem

Virima Service Mapping delineates a complete and accurate depiction of IT and business services, offering dynamic visual representations of IT infrastructure, application dependencies, and business services. This big-picture visibility is crucial for cybersecurity as it allows for:

• Easy identification of stakeholders and the potential risks associated with IT infrastructure changes.
• Precise information to eliminate guesswork when service disruptions occur, thus aiding in swift restoration.

Visualization improved via ViVID

Virima’s unique Visual Impact Display (ViVID) enriches service mapping with:

• Color-coded overlays of ITSM records and vulnerabilities directly within the service map, providing immediate, intuitive insights.
• Enhanced identification of assets with open incidents, recent changes, and NIST NVD vulnerabilities.
• Depictions aid in anticipating incidents impacting critical applications or services.

Proactive vulnerability management

Service Mapping, when integrated with Virima Discovery and the NIST NVD look-up, aligns vulnerability management with the organizational context:

• It prioritizes remediation efforts not only based on the criticality of the vulnerability but also taking into account the criticality of the asset and the supported business service.
• The system elevates service-level cybersecurity assurance by connecting reported vulnerabilities to actual impacted business processes.

Seamless CMDB integration and value maximization

The value of a CMDB is contingent on its accuracy and relevance:

• Virima Service Mapping visualizes application dependency and infrastructure relationships determined through machine learning techniques, providing a foundation for comprehensive service dependency mapping.
• A clear mapping helps IT organizations understand which resources support critical services and the potential impact of incidents or vulnerabilities.

Dynamic visualizations and automated discovery

For efficient cybersecurity responses:

• Dynamic visualizations of complex CMDB relationships foster better understanding and quicker action when addressing cybersecurity issues.
• Automated discovery ensures a current and accurate picture of asset relationships and dependencies, crucial for rapid response in a cybersecurity context.

Reducing downtime with integrations

Effective service mapping not only helps identify potential issues but also integrates with monitoring tools to give advance alerts of potential service impacts:

• The agility to integrate with system monitoring tools and display alerts that can impact service.
• Simplified root cause analysis by indicating which service assets have open incidents.

Personalization for clarity

Personalized views empower teams to work faster and better:

• Customized Business Service Maps (BSMs) help focus on relevant assets for cybersecurity.
• Personalized names and color codes for relationships enhance the clarity of these assets’ interconnections.

By adopting these enriched service mapping capabilities, your organization can effectively enhance its cybersecurity posture. Also, they allow for a detailed, dynamic glimpse of the cyber landscape and form a critical part of an integrated approach to cybersecurity, incident management, and change processes. 

Virima’s technology empowers organizations to not just be reactive but to preemptively shape their responses to vulnerabilities and risks. Thus reducing exposure and reinforcing overall IT resilience.

Rapid vulnerability identification with ViVID overlays

Virima’s Visual Impact Display (ViVID) overlays provide a breakthrough in incident, change, and vulnerability identification. By colorfully overlaying the service maps with vulnerabilities, ViVID enables swift identification of at-risk assets. 

Transforming service maps into dynamic overlays

ViVID takes the detailed service maps generated through Virima Discovery and transforms them into an intuitive heads-up display. This functionality offers IT operations, cybersecurity, and DevOps teams comprehensive visualizations by incorporating ITSM incidents, changes, event management alerts, and vulnerabilities identified across the organizational IT landscape. 

The synergy between Virima Discovery, Service Mapping, and Jira Service Management simplifies the complex process of identifying crucial connections and dependencies. This seamless bird’s-eye view allows teams to effectively understand and mitigate factors impacting the organization’s unique IT ecosystem.

Visual change management with collaboration

The change management process inherently carries the potential for service disruption. By leveraging insightful overlays provided by ViVID, IT managers can quickly identify stakeholders and anticipate potential risks when modifications to critical infrastructure are proposed. 

This capability is enhanced when integrated with Jira Service Management, which manages incidents, changes, and service requests. The combination ensures expedited service restoration, minimal productivity impact, and facilitates more informed decision-making among stakeholders at all levels.

Seamless integrations fuel the ViVID experience

ViVID’s power is significantly boosted by its ability to integrate seamlessly with various IT platforms, including Jira Service Management. This codeless integration:

• Incorporates change and incidents from Jira Service Management, enriching the ViVID overlays with actionable data directly from your ITSM platform.
• Enables the receipt of alerts from event and alert management tools, further augmenting the visual representation of the IT environment’s health.
• Empowers teams with the data needed to set vulnerability remediation priorities straight with cross-referencing to the NIST National Vulnerability Database (NVD).
• Offers flexible APIs for incorporating additional data sets, centralizing information flow and streamlining decision-making processes.

Agile incident response and integrated vulnerability assessments

The integration with Jira Service Management enables agile incident response capabilities by pinpointing root causes of disruptions through ViVID’s layered system alerts and recent change data from Jira Service Management. This capability enhances rapid response strategies, reducing Mean Time To Recovery (MTTR) and mitigating associated costs. 

Moreover, ViVID’s connection to the NVD for comprehensive security insights, paired with the prioritization tools within Jira Service Management, aids in identifying critical vulnerabilities and assets. 

This dual approach allows for more effective and informed remediation strategies, demonstrating how Virima’s integration with Jira Service Management advances cybersecurity posture through rapid vulnerability identification and response.

Proactive event management and preventive service disruptions

ViVID also supports proactive event management by displaying system management and monitoring alerts as overlays on service maps. When integrated with Jira Service Management, this facilitates a coordinated response to alerts before they escalate into service disruptions. Assessing an alert’s potential impact on business services becomes straightforward. Thus allowing IT teams to prioritize responses based on asset Service Value Rating (SVR) and manage incidents effectively within Jira Service Management.

The integration of Virima’s Visual Impact Display (ViVID) with Jira Service Management represents a significant leap forward in IT asset and service management. By combining comprehensive service mapping, dynamic visualizations, seamless integrations, and collaborative tools, organizations can rapidly identify and mitigate vulnerabilities, enhancing their cybersecurity posture. 

This partnership not only streamlines incident and change management but also offers a proactive approach to vulnerability response. Thus ensuring that the IT environment remains resilient against evolving cyber threats.

Accurate risk assessment with NIST NVD integration

Addressing cyber threats effectively requires an accurate risk assessment. For this, Virima integrates the powerful NIST National Vulnerability Database (NVD). It automatically correlates discovered vulnerabilities with the NVD, providing immediate insights into the potential risks associated with each vulnerability. 

This integration allows businesses to prioritize their responses appropriately, targeting the vulnerabilities that could have the most severe impact on their operations.

Trustworthy CMDB for an accurate picture

The value of a Configuration Management Database (CMDB) lies in its accuracy. Integrating Virima with Jira Service Management ensures that the CMDB accuracy remains uncompromised. This is accomplished through continuous updates from Virima Discovery and intelligent automation for CMDB management. 

The result is a trustworthy CMDB that accurately portrays the current state of all the IT assets in the organization, their configurations, and the relationships between them. This accuracy is paramount for effective change and incident management, as well as for robust vulnerability response.

Tackling cybersecurity challenges head-on

By leveraging Virima’s advanced features and integrating them with Jira Service Management, organizations can tackle the challenges of cybersecurity head-on. Cybersecurity is no longer about reacting to threats as they arise but proactively identifying and managing vulnerabilities to prevent breaches.

Each component of this integration—service mapping, ViVID overlays, NVD integration, and accurate CMDB—plays a vital role in strengthening the organization’s cybersecurity posture. By implementing this combined solution, businesses can gain greater visibility of their IT environment, improve their vulnerability response efficiency, and build a robust cybersecurity defense. It’s about not just surviving in a world plagued by cyber threats, but thriving in it, building resilient IT infrastructures capable of withstanding cyber-attacks.

The integration of Virima and Jira Service Management yields a powerful, comprehensive, and proactive approach to cybersecurity. It enhances the ability to identify, manage, and remediate vulnerabilities efficiently. For organizations seeking to protect their operations from cyber threats, this solution provides the tools necessary to make informed, strategic decisions about cybersecurity, ensuring the safety of their digital ecosystems.

Are you looking for more information about Virima and Jira Service Management? Schedule a demo today with our team to get started!