Virima and Ivanti Neurons for ITSM: A path to ITSM efficiency and operational excellence

IT teams deal with two things every day: keeping operations stable and keeping every asset compliant with security standards. According to IBM’s Cost of a Data Breach Report, the global average breach cost reached $4.45 million. When one slips, the business takes the hit through outages, failed audits, or slower service delivery.

Virima and Ivanti Neurons for ITSM work together to solve both problems. Virima’s IT discovery and dependency mapping feed directly into Ivanti’s ITSM CMDB through Ivanti Neurons for Service Mapping, an Ivanti-branded solution built on Virima’s technology. The result is a CMDB that stays accurate through recurring scheduled scans, enriched with ViVID™ (Virima Visual Impact Display) overlays that show infrastructure relationships alongside ITSM records like incidents, changes, and vulnerabilities.

That means your CMDB reflects what’s actually in your environment, not what someone manually entered six months ago. Accurate CI data translates into faster incident resolution, smarter change planning, and fewer audit surprises.

What Ivanti offers beyond ITSM

Ivanti is a cloud-based platform that gives IT teams a single pane of glass across operations, asset management, and automation. The platform helps you monitor critical systems and catch problems before they affect end users.

Ivanti’s product lineup includes:

• Ivanti Service Desk handles customer requests, incident management, call center integration, and knowledge base management
• Ivanti Asset Management Suite tracks assets through their full lifecycle and integrates with Service Desk
• Ivanti Automation Suite enables script execution and workflow automation

Beyond ITSM, Ivanti’s operations platform automates key processes and gives IT teams visibility into assets and infrastructure. That helps teams allocate resources effectively, cut downtime, and spend more time on strategic work instead of firefighting.

How Ivanti Neurons for Service Mapping with ViVID™ benefits ITSM customers

Ivanti Neurons for Service Mapping, combined with Virima’s ViVID™, gives Ivanti ITSM customers infrastructure visibility that traditional CMDB tools can’t match.

Full infrastructure relationship mapping

Ivanti Neurons for Service Mapping with ViVID™ gives you a complete view of how your infrastructure connects: application dependencies, network topologies, and system-to-system communications. Instead of piecing together relationships from spreadsheets or tribal knowledge, your team sees the full picture in one place.

ViVID™ overlay of ITSM records

Most service mapping tools show you infrastructure in isolation. ViVID™ goes further by overlaying ITSM data directly onto your infrastructure maps. Open incidents, pending changes, recently completed changes, and known vulnerabilities from the NIST National Vulnerability Database (NVD) — all visible in context. When a server has three open incidents, a known CVE, and a change scheduled for Friday, your team sees that instantly instead of checking multiple screens.

Faster impact analysis and root cause identification

ViVID™ cuts the time it takes to run impact analysis on planned changes and trace the root cause of service disruptions. When your change advisory board reviews a request, the dependency map they’re looking at is current and annotated with active incidents. When something breaks at 2 AM, ViVID™ gives your on-call team a visual map of infrastructure relationships and dependencies so they can identify the root cause faster instead of checking systems one by one. A 2025 SolarWinds ITSM report shows that teams using modern capabilities resolved incidents 17.8% faster on average.

How does Virima discovery enrich the Ivanti CMDB?

Virima uses both agentless and agent-based discovery to scan your environment on recurring schedules. Agentless IP-based scans use extendable probes to identify assets and map their relationships without deploying software on every device. Optional agents for Windows and Linux provide more frequent monitoring of network-connected PCs and servers. Additional discovery is performed via API integrations with cloud providers like AWS and Azure, as well as hypervisor, container, and network monitoring solutions.

The discovered CIs, along with their attributes and dependency relationships, sync directly into the Ivanti CMDB through a codeless integration. You can select which assets and updates to move to the CMDB from a filterable list or apply business automation rules to keep the CMDB current hands-free. This keeps your CMDB populated with accurate scan data rather than manual entry, which is where most CMDBs start going stale.

Why CMDB data accuracy depends on how it’s collected

A CMDB is only as useful as the data behind it. When CI records come from manual spreadsheet updates, they go stale fast. Virima’s discovery populates the CMDB with hundreds of hardware and software configuration attributes collected directly from each asset through automated scans. Because scans run on a recurring schedule, the CMDB stays current as configurations change — giving your team a single source of truth for every CI. For Ivanti ITSM customers, that means the data behind every incident ticket, change request, and service map is trustworthy, not a guess from six months ago.

Better collaboration across teams

ViVID™ gives every team the same visual context. When the network team, the application team, and the service desk are all looking at the same dependency map with the same incident overlays, they coordinate faster. No more “can you check your end?” back-and-forth when the relationships are visible to everyone.

Decision-making backed by accurate CMDB data

When your CMDB data is current, and your dependency maps reflect real infrastructure relationships, decisions get easier. Capacity planning is based on actual asset data. Change management decisions are backed by accurate impact analysis. Vulnerability remediation is prioritized by how critical each asset is to the business. Resource allocation targets the systems that matter most to service delivery.

A complete ITSM CMDB for Ivanti Neurons for ITSM customers

The Virima integration with Ivanti is simple to set up and flexible enough to match how your team works. Using Virima’s blueprints and Ivanti’s CMDB structure, you can map, sync, and correlate assets without writing code.

Codeless integration and configuration

Once assets sync to the Ivanti CMDB, action links appear directly in each Ivanti CI record. ITSM users can view additional discovered CI properties in Virima, explore the CI’s ViVID™ service maps, or run an instant scan for the latest CI updates, all without leaving the Ivanti interface.

The entire integration between Ivanti CMDB and Virima is configured through their respective UIs; no manual coding is required. This makes setup faster and accessible to operations teams who don’t have dedicated developers.

Blueprint mapping to Ivanti CMDB objects

Virima offers a broad library of blueprints that map to Ivanti CMDB objects, including custom objects your team has created. These blueprints cover servers, network devices, cloud instances, applications, and other infrastructure components so you can manage your full environment from a single CMDB.

Customizable discovery property sync

You choose which discovery properties sync to the Ivanti CMDB. Not every attribute needs to flow into every CMDB view. This level of control lets you keep the CMDB relevant and maintainable instead of bloated with data nobody uses.

Asset-specific correlators

The integration uses asset-specific correlators to match discovered CIs with existing CMDB records, preventing duplicates. A clean CMDB is the foundation for accurate IT Asset Management, from tracking asset configurations and lifecycle status to generating reliable reports for compliance and auditing.

Spend less time on manual data entry

With Virima’s discovery data flowing into Ivanti’s CMDB on a recurring schedule, your team spends less time on manual data entry and more time on the work that actually matters: resolving incidents, planning changes, and tracking assets through their lifecycle. The result is better visibility, tighter control over your environment, and lower operational costs.

Why Ivanti ITSM customers choose Virima for discovery and service mapping

Virima and Ivanti Neurons for ITSM together give you a CMDB you can trust, infrastructure maps that reflect reality, and ViVID™ overlays that connect your ITSM workflows to the infrastructure behind them.

Schedule a demo to see how the Virima and Ivanti integration works in your environment.