Virima and Ivanti Neurons for ITSM: A path to ITSM efficiency and operational excellence

Automating IT operations and making sure that every employee and business unit is compliant with security standards are both critical to an organization’s success and overall IT efficiency. 

Virima and Ivanti Neurons for ITSM have joined forces to help companies achieve IT efficiency and operational excellence. Here Virima’s automated data center and cloud discovery and dependency mapping capabilities integrate with Ivanti’s powerful ITSM CMDB in the new form of Ivanti Neurons for Service Mapping. This integration offers an Ivanti-branded solution for Ivanti Neurons for ITSM customers. As a result, they get a comprehensive and detailed CMDB enriched with Virima’s Visual Impact Display (ViVID™). 

By combining the strengths of both platforms, organizations can now benefit from a more accurate, up-to-date, and visually appealing CMDB. It facilitates better decision-making and improved IT service management processes within Ivanti.

Apart from Ivanti Neurons for ITSM: What Ivanti offers?

Ivanti is a cloud-based solution that provides a single pane of glass for all IT operations activities, from managing the infrastructure down to troubleshooting devices or software issues. The platform makes it easy for you to monitor critical systems and identify problems quickly so they can be resolved before they impact your business.

Ivanti offers several versions of its products:

• Ivanti Service Desk (previously known as ServiceDesk Plus) – Manages customer requests, including incident management, call center integration, and knowledge base management
• Ivanti Asset Management Suite – Tracks assets throughout their lifecycle; integrates with other products like Service Desk
• Ivanti Automation Suite – Provides automation capabilities such as script execution and workflow automation

Apart from Ivanti Neurons for ITSM, Ivanti’s IT operations platform delivers robust support functions to maintain IT efficiency across organizations. Also, by automating key processes, streamlining workflows, and offering comprehensive visibility into IT assets and infrastructure, Ivanti helps IT teams optimize resource allocation and reduce downtime. 

Furthermore, the platform enables better decision-making, risk management, and strategic planning, ensuring that IT departments can effectively support business objectives and drive operational excellence. 

Benefits for Ivanti Neurons for ITSM customers: Ivanti Neurons for Service Mapping powered with ViVID

Ivanti Neurons for Service Mapping, combined with Virima’s ViVID™ (Virima Visual Impact Display), offers numerous benefits for Ivanti Neurons for ITSM customers. These advantages of IT efficiency range from comprehensive infrastructure relationship mapping to improved impact analysis and root cause identification. Below, we explore the key benefits of this powerful combination.

1. Comprehensive Infrastructure Relationship Mapping

Ivanti Neurons for Service Mapping with ViVID™ provides a complete view of infrastructure relationships. This includes application and service dependencies, network topologies, and system communications. This comprehensive mapping enables organizations to better understand their IT environment and make informed decisions.

2. ViVID Overlay of ITSM Records

Unlike traditional service mapping solutions, ViVID™ provides overlays of ITSM records, such as open incidents and pending or recently completed changes. This feature enables organizations to visualize the impact of incidents, changes, and vulnerabilities on their infrastructure and services, leading to more informed decision-making and better risk management.

4. Faster Impact Analysis and Root Cause Identification

ViVID™ greatly decreases the time required to perform an impact analysis of planned changes and identify the root causes of service disruptions. Also, by providing a clear visual representation of infrastructure relationships and dependencies, IT teams can quickly assess the potential impact of changes and identify the root causes of issues. Hence Ivanti Neurons for ITSM customers can achieve faster resolution times and minimized downtime.

5. Improved Collaboration and Communication

The visual nature of ViVID™ makes it easier for IT teams to collaborate and communicate about infrastructure relationships, dependencies, and issues. Hence, by providing a common visual language, teams can more effectively work together to resolve problems and plan changes.

6. Enhanced Decision-Making

With a comprehensive understanding of infrastructure relationships and dependencies, organizations can make more informed decisions about their IT environment. Also, this can lead to improved resource allocation, better risk management, and more strategic planning.

A complete ITSM CMDB for Ivanti Neurons for ITSM customers

The Virima integration with Ivanti offers a codeless integration and a seamless configuration management experience. By leveraging Virima’s extensive blueprints and Ivanti’s CMDB capabilities, users can easily map, sync, and correlate assets without the need for complex coding. Here are the key benefits of this integration:

1. Codeless Integration and Configuration

The integration between Ivanti CMDB and Virima is entirely configured through their respective user interfaces. This eliminates the need for manual coding. Hence, making the integration process faster and more accessible, even for users with limited technical expertise.

2. Extensive Blueprint Selection

With over 100 Virima blueprints available, users can map to Ivanti CMDB objects (including custom objects) without any hassle. These blueprints cover a wide range of IT assets and infrastructure components. Thus, ensuring that organizations can manage their entire IT environment.

3. Customizable Discovery Property Sync

Ivanti Neurons for ITSM customers can choose which discovery properties they want to sync with the Ivanti CMDB. This level of customization allows organizations to tailor the integration to their specific needs, ensuring that only relevant data is synced and maintained in the CMDB.

4. Asset-specific Correlators

Ivanti Neurons for CMDB integration allows users to choose asset-specific correlators, ensuring that no duplicates are created in the CMDB. This feature helps maintain data accuracy and integrity, which is crucial for effective IT asset management.

5. Improved IT Asset Management

Organizations can efficiently manage their IT assets and infrastructure by providing seamless, codeless integration between Virima and Ivanti CMDB. This leads to better visibility, control, and decision-making in the IT environment, ultimately resulting in improved IT service delivery and reduced operational costs.

Experience greater ITSM process efficiency with Ivnati Neurons for ITSM

Unlock the full potential of your ITSM by choosing the powerful combination of Virima and Ivanti. Benefit from a robust discovery, an automatically generated view of your infrastructure relationships, application dependencies, and a visual CMDB. 

Don’t miss the opportunity to optimize your Ivanti Neurons for ITSM processes, reduce downtime, and drive strategic decision-making. 

Get started with the Virima and Ivanti integration today and witness the transformation.