IT Operations Management Built on Trusted Runtime Truth

IT operations teams are expected to keep services running, approve changes with confidence, and increasingly govern AI agents acting inside their environment — all on data that may be days old, manually maintained, or silently inconsistent across sources.

Virima ITOM addresses that gap through Trusted Runtime Truth — discovery-sourced operational context that keeps your CMDB current, maps every service dependency through ViVID™, and surfaces blast radius before any change or AI-initiated action fires.

Virima ITOM brings together IT Discovery, CMDB, ViVID™ Service Mapping, and ITAM in one platform — with bi-directional integrations across ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, Hornbill, and TeamDynamix. No platform displacement required.

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Simplify IT Asset and Service Management with Virima

Simplify IT Asset Management

Top Two Ways Virima Visual Impact Display Benefits IT Operations​

Vivid for IT Ops

Top Two Ways Virima Visual Impact Display Benefits Cybersecurity​

Vivid for Cybersecurity

Benefits

Ensure ITOM health and much more

Virima’s affordable, integratable, easy to deploy IT Operations Management solution powered by ViVID service maps not only improves IT operations health but also delivers many tangible benefits to assist with IT asset, service, security, risk and compliance management.

Take the risk out of change

Proper impact analysis is the cornerstone to making sure planned changes don’t turn into unplanned and prolonged service disruptions. This requires access to complete and correct configuration and dependency data and proper stakeholder involvement.

Accelerate incident response

Quickly perform root cause analysis with ViVID powered dynamic business service maps that display service-dependent infrastructure components with recently completed changes and autogenerated open tickets.

Features

Virima ITOM is a culmination of many best-in-class native Virima features and API integrations with many popular enterprsie tools and platforms such as ITSM, system and event management, device inventory, and security/vulnerability tools.  The following is just a sample of which Virima functions come together to form Virima ITOM.  Check out our other features pages to learn more.

ViVID Service Mapping

  • Discovery powers automated mapping of all infrastructure relationships, application dependencies and host to host communications
  • Easily map business services to the underlying hardware and software that support them
  • Dynamic visualizations provide rapid impact, risk and root cause analysis so you can plan better for change and respond faster when things go wrong
ViVID maps

Discovery-Sourced CMDB

  • ITIL-compliant Service Asset and Configuration Management (SACM)
  • Easy to follow review processes ensure a pristine Configuration Database
  • Track hundreds of hardware and software configuration attributes for data center, edge, cloud and IoT assets
  • The largest out-of-the-box CMDB schema with UI ability to add more!
  • Full audit history and versioning of all configurable item (CI) updates
  • Every asset is linked to what it supports and is supported by
  • Insightful ViVID visualizations of critical relationships and CI status

Consumable data

  • Customizable dashboards provide insightful CMDB information such as number of assets by blueprint, location, recently updated CI’s, migration status and software inventory
  • ViVID Service Maps visualize the big picture to reduce the guesswork of planning for change or responding to service disruptions
  • Ingestion of data from dozens of integrations ensures a complete Configuration database for better decisions
  • Powerful mining capabilities of CMDB data and reports aids in inventory, software license, security, and GRC audits
work from anywhere

Flexible IT asset and cloud discovery

  • Agentless probes, API integrations, and optional Windows and Linux agents
  • Easy to install, configure, and deploy
  • IP-based, you select subnets and ranges to scan
  • Hundreds of out of box agentless and extendable probes
  • Custom blueprint (asset class/type) generator
  • Automated with set and forget scheduling
  • Intelligent design that won’t effect network or device performance
  • Scan details shows what was successful, what failed and why
  • Configurable asset correlators prevent duplicate CMDB CI’s

Improved ITOM health

  • Be certain of hardware and configurations, installed software and versions, certificates and expirations, dependencies and relationships and most importantly when something changes
  • Reduce risk of change by easily identifying stakeholders, potential risks and what services will be impacted
  • Increase mean time before failure (MTBF) by recording and analyzing past alerts, incidents and problems to get ahead of major failures and service disruptions
  • Accelerate mean time to recover (MTTR) when service disruptions do occur by rapidly identifying what changed and what else is impacted
  • ITSM integration means you get the full capabilities of Virima alongside ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, Hornbill, or TeamDynamix — whichever platform your team already uses.

Powerful API integrations

  • Seamless integration with Virima Discovery, ITAM, and ITSM
  • AWS and Azure integrations ensure cloud assets are included in the database
  • Sync CMDB data and ViVID™ service maps with ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, Hornbill, and TeamDynamix — bi-directionally, on every scan
  • Support dozens of other integrations, including monitoring, alerting, warranty and event management systems
  • Remember, just because it’s not listed it doesn’t mean we don’t do it!

Virima ITOM vs. ServiceNow ITOM

ServiceNow ITSM is where your change, incident, and service management workflows live. Virima ITOM is the discovery-sourced runtime truth layer that makes those workflows accurate.

Without authoritative discovery and dependency mapping, ServiceNow operates on the data your team last entered — which may be months out of date. Virima Discovery populates your ServiceNow CMDB from multi-source scans. ViVID™ maps service dependencies into the change management workflow. And every CI carries the source tracking and conflict-resolution audit trail that compliance requires.

The result: your ServiceNow environment runs on verified runtime truth — not stale records — without displacing the platform your team already knows.

Virima integrates bi-directionally with ServiceNow. CI data flows in both directions. No lock-in. No platform displacement.

See the ServiceNow integration details →

Why Virima?​

Every IT team needs to know what actually exists, how it’s connected, what changed, and what could break. Virima CMDB delivers that authoritative operational record — discovery-sourced and regularly updated through scan cycles — so your teams change with confidence and resolve incidents faster. And as AI agents enter IT operations, your data foundation is already in place. Virima is the only CMDB that surfaces discovery-sourced operational context through ViVID™ — with blast radius analysis, change context, ITSM overlays, and vulnerability prioritization in one governed, SaaS-delivered platform. Works with ServiceNow, Ivanti, Jira Service Management, Halo, and more.
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Real-Time Discovery and CMDB Maturity Are
Key to ServiceOps Success

EMA’s independent research reveals why organisations with authoritative asset data resolve
incidents faster, reduce change failures, and are better positioned for AI-driven IT operations.
Download the EMA Report

Frequently Asked Questions

01. What is Virima ITOM?
IT Operations Management (ITOM) covers the day-to-day processes for monitoring, maintaining, and operating an organization’s IT infrastructure — servers, networks, cloud environments, and the services they support. Its primary goal is keeping systems running reliably while giving IT teams the visibility to respond quickly when something breaks or changes. Virima supports ITOM with operational dashboards, infrastructure health views, and change risk assessment that surfaces potential downstream impact before a change window opens — giving IT operations teams and governance, risk, and compliance (GRC) leaders a single, live, traceable view across their environment.
Virima ITOM brings together several capabilities:Flexible IT Discovery — agentless probes, API integrations, and optional Windows and Linux agents across data center, edge, cloud, and Internet of Things (IoT) environmentsCMDB — IT Infrastructure Library (ITIL)-compliant configuration management with full audit history and configuration item (CI) versioningViVID™ Service Mapping — dynamic, discovery-powered dependency maps that show what supports what and what will break if something changesIT Asset Management (ITAM) — hardware and software lifecycle trackingITSM Integrations — native connectivity with ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, Hornbill, and more
ViVID™ builds dynamic service dependency maps by using discovery data to identify infrastructure relationships, application dependencies, and host-to-host communications. You define which applications and components make up a business service — via manual input or spreadsheet import — and Virima builds and maintains the dependency map from there. The resulting visualizations give your team immediate impact, risk, and root cause analysis.

Virima uses IP-based, agentless scanning across subnets and IP ranges you select. It supports 100+ out-of-the-box probes, installs without specialized infrastructure requirements, and runs on your configured schedule. Discovery is designed to avoid impacting network or device performance. Scan results show what was discovered, what failed, and why — giving your team full visibility into discovery coverage.

Yes. Virima includes native AWS and Azure integrations so cloud assets are pulled into the CMDB alongside on-premises and edge infrastructure. This gives you a unified, accurate picture of your hybrid environment without managing separate inventories.
Before any planned change, ViVID™ service maps let your team see exactly which services, applications, and infrastructure components will be affected. This blast-radius visibility allows proper stakeholder identification and risk assessment upfront, so planned changes don’t become unplanned outages.
When a service disruption occurs, ViVID™-powered dynamic service maps surface the infrastructure components tied to the affected service along with recently completed changes and open tickets. This significantly reduces the time your team spends on root cause analysis and gets you to resolution faster.
Virima integrates with ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, Hornbill, and others via flexible APIs. You can sync CMDB data and ViVID™ service maps directly to your existing ITSM platform without displacing it. If your platform isn’t listed, contact us — our API framework is built to accommodate custom integrations.
Virima delivers the core ITOM capabilities — discovery, CMDB, ITAM, and service mapping — without the implementation complexity or cost structure of an enterprise platform add-on. Virima integrates tightly with ServiceNow ITSM, so you keep what you’ve already invested in while adding discovery-sourced runtime truth on top. There’s no vendor lock-in. ServiceNow customers have used Virima to supplement their CMDB and reduce dependence on higher-tier ServiceNow modules at renewal.

Discovery is agentless and runs on your configured schedule from day one of deployment. Discovery is agentless, configuration requires no specialized infrastructure, and we offer a free trial so you can evaluate the platform before committing.

No. Virima is designed to integrate with your existing ITSM and monitoring stack, not replace it. Virima enriches your existing ITSM — including ServiceNow — rather than displacing it. Whether you use ServiceNow, Ivanti, Jira, or another platform, Virima plugs in and enriches your current environment with accurate, discovery-sourced runtime truth.
Virima includes customizable dashboards that surface key CMDB data — asset counts by type, location, recently updated configuration items (CIs), migration status, and software inventory. Flexible data mining and reporting capabilities support inventory audits, software license compliance, security reviews, and governance, risk, and compliance (GRC) requirements.

Testimonials

What our customers are saying

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It Just Works

“Virima’s integration with ServiceNow has allowed us to enhance and fully integrate our CMDB into all of our ITIL processes. The seamless integration gives us the ability to leverage the best of both Virima and ServiceNow.”

Keith Lee

VP Disaster Recovery and IT Risk, The Bancorp

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Finally, a CMDB that Delivers on its Promise

“We use VIRIMA as our CMDB software to gather information from all our network devices such as servers, desktops, and laptops. The Discovery part of the software is very intuitive and works perfectly. We use it to manage and track assets.”

Christopher Rodriguez

IT Asset Manager in Healthcare and Biotech

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Visibility Auditors Trust

“Auditors demand clear evidence of data flow and system communications. With ViVID™, we have complete visibility into every connection, helping us strengthen business continuity, prioritize critical services, and deliver the transparency auditors value.”

Robert Hanson

IT Manager and Director
at a US-based Bank

Move faster. Act safely.

Virima IT Discovery delivers the verified, multi-source record that every team connected to the Virima platform
depends on — from change management to incident response to AI-driven automation.

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