Virima and ServiceNow’s Partnership boosting IT Modernization
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Virima and ServiceNow’s Partnership boosting IT Modernization

ByTeam Virima

Table of Contents

The demand for IT modernization is at an all-time high. In fact, global spending on digital transformation is projected to reach an overwhelming 3.4 trillion U.S. dollars by 2026. This indicates the serious focus businesses are placing on technological advancements. 

As technology continues to advance at this astonishing rate, businesses are initially realizing the critical importance of robust IT management systems. Smooth and efficient operations are the subsequent key to success in today’s hyperconnected world. 

Enter Virima and ServiceNow®, two industry giants that have joined forces in a groundbreaking partnership, ready to redefine the way organizations manage their IT infrastructure.

The duo has combined their expertise and innovation to form a synergy that promises to reshape the future of IT management. 

Together, they are poised to bring a wave of advancements that will shape the landscape of IT modernization for years to come.

In this article, we take you on an in-depth journey into the future of IT management, guided by the lens of this collaboration. As a result, prepare to witness the emergence of new possibilities, as Virima and ServiceNow® pave the way for an era of unprecedented efficiency, productivity, and innovation.

Overview of Virima and ServiceNow®’s collaboration for IT modernization

IT Management is an essential function that supports all business operations, including communication and strategic decision-making. It focuses on managing the resources related to IT operations and prioritizing IT-related infrastructure issues. On the other hand, IT modernization refers to the process of updating and upgrading an organization’s IT infrastructure, systems, and processes to align with current technology trends, industry standards, and business needs.

It also involves adopting new technologies, replacing outdated systems, optimizing workflows, and enhancing overall efficiency. To put it simply, IT modernization aims to make the organization more agile and, scalable. On the other hand, it ensures security, and competitiveness in the digital landscape.

Particularly, one of the crucial aspects of IT modernization is the implementation of proactive, and automated IT management tools, such as Virima Discovery and Service Mapping for ServiceNow®.

To clarify, for organizations to excel in IT modernization, the implementation of integrated discovery and service mapping solutions like Virima is integral. With these tools, organizations can track their IT service management accurately, find areas for improvement, and strategically use their resources. Hence, an upgraded IT management process leads to more productive and efficient service delivery to end-users.

Enhanced Efficiency and Service Quality through ServiceNow® and Virima Integration

Conversely, one of the remarkable features of ServiceNow® is its Workflow platform, a powerful tool for unifying IT, risk management, and security operations under one umbrella. This amalgamation allows for more streamlined and effective management of tasks, resources, and processes. The uniform platform assists in identifying and realizing quick wins, disseminating best practices, reducing redundant efforts, and increasing overall productivity. Interestingly, this collaborative environment plays a significant role in IT modernization and is a vital tool in efficiently managing IT tasks.

A Unified IT platform like Virima ensures accurate data in the CMDB and helps IT organizations deliver services efficiently. Moreover, this integration not only increases efficiency but also enhances the quality of the support provided. Therefore, it supplies end-users with an elevated service experience.

How Virima and ServiceNow® bring IT modernization to IT management

As paper-based, error-prone, and time-consuming processes are proactively phased out, a noticeable transition takes place. The partnership between Virima and ServiceNow® is emblematic of this shift, signaling a giant leap forward in advancing IT management. 

Here’s a deeper look into the various aspects it helps in:

Asset discovery and IT Asset Management (ITAM)

The importance of maintaining the most complete and current data cannot be overstated in the process of IT management. For IT modernization, keeping track of all existing assets, their configuration, and their inter-dependencies is fundamental. That’s where Virima’s Discovery comes in.

Virima Discovery ensures that the ServiceNow® CMDB (Configuration Management Database) is maintained with the most complete and current data. Consequently, it allows for better IT management by keeping track of all existing assets, their configuration, and their inter-dependencies, which is integral for IT modernization.

Meanwhile, Virima also excels in managing the entire lifecycle of IT assets, providing full visibility, and ensuring compliance with various standards and regulations. This includes tracking hardware, software, and licensing details, as well as configurations and relationships between assets.

ViVID™ Service Mapping

A central component of IT management is understanding the organization and interplay of various IT services. Service Mapping is a critical tool that can help IT managers visualize their service delivery model, quickly discover issues, and streamline service delivery for enhanced user experience.

Fortified with the ViVID™ Service Mapping feature, the process becomes much simpler. This feature assists IT service management in efficiently visualizing their service delivery model. By expediting the problem identification and resolution process, the ViVID™ Service Mapping feature contributes to improved service delivery.

IT teams can minimize downtime, reduce the mean time to repair (MTTR), and enhance overall service availability and performance. Moreover, the feature enables IT professionals to prioritize their efforts effectively, ensuring that critical issues receive immediate attention and resolution.

Enhanced ROI due to IT modernization

Virima’s Discovery and Service Mapping for ServiceNow® accelerates the “time to value” of ServiceNow® CMDB. It achieves this by making the asset data discovery and service mapping process faster and more efficient. Furthermore, the integration promises at least a 50% savings over ServiceNow® Discovery, demonstrating a direct financial benefit.

Virima-ServiceNow Unified IT platform: shaping the future of IT management

The partnership amalgamates innovative features from both Virima and ServiceNow®, offering a future-focused IT management solution. Let’s delve into the key details of these features:

Virima and ServiceNow® integration benefits

By integrating Virima’s core strengths into ServiceNow® workflows, organizations can experience significant enhancements in IT management, such as:

Enhance IT Asset Visibility with Virima-ServiceNow® Integration

One of the primary benefits of integrating Virima with ServiceNow® is the enhanced visibility of your IT assets. Firstly, Virima’s IT Asset Management (ITAM) capabilities ensure that ServiceNow® workflows have access to the most up-to-date and accurate information on your organization’s IT assets. Consequently, this integration leads to better-informed decision-making and improved overall management of your IT infrastructure.

When using Virima’s ITAM capabilities in conjunction with ServiceNow®, organizations can:

  • Maintain a comprehensive and up-to-date inventory of all hardware, software, and IT assets.
  • Gain better control and management of asset lifecycles, from procurement to disposal.
  • Improve compliance and reduce the risk of fines and penalties associated with regulatory requirements.
  • Streamline the procurement process and reduce costs by identifying underutilized or obsolete assets.

Streamline IT Discovery with Virima Discovery for ServiceNow®

Integrating Virima Discovery with ServiceNow® not only enhances asset visibility but also streamlines the IT discovery process. Virima’s discovery features automatically populate ServiceNow®’s Configuration Management Database (CMDB), ensuring accurate and reliable data for your organization’s IT infrastructure.

By automating the discovery and population process, organizations can benefit from:

  • Reduced manual effort and human error, leading to more accurate and reliable data.
  • Improved visibility of the connections and dependencies between IT assets, enabling better decision-making and issue resolution.
  • A comprehensive CMDB that serves as a single source of truth for your IT infrastructure.
  • Much faster updates and maintenance of your CMDB. This allows you to stay agile and responsive to changes in your IT service management processes.

Optimized service delivery with Virima’s ViVID™ Service Mapping

Virima’s ViVID™ service mapping functionality significantly enhances service delivery within the ServiceNow® platform. By integrating Virima’s service mapping capabilities into ServiceNow®, organizations can easily view and resolve service disruptions within ServiceNow®’s user-friendly interface. In addition, this streamlined process leads to expedited incident resolution times and minimal downtime. Therefore, the overall service levels and customer satisfaction will be improved evidently.

With Virima’s service mapping features, organizations can:

  • Gain a visual representation of the relationships between IT services, assets, and their reliance on each other.
  • Quickly identify the root cause of service disruptions and expedite resolution by understanding the relationships between affected assets.
  • Minimize the impact of incidents and measure your mean-time-to-repair (MTTR).
  • Effectively plan for change management and disaster recovery by understanding the dependencies between IT assets and services.
  • Streamline your IT operations and service management efforts through a single, easy-to-use interface.

Accelerating IT Modernization with Virima Discovery and ServiceNow

Virima’s Discovery integration into ServiceNow® workflows also plays a pivotal role in enabling IT modernization. This integration not only accelerates the transition towards smarter infrastructures but also optimizes them for increased efficiency and productivity.

Enabling Infrastructure-as-Code

A key objective of IT modernization is to standardize and automate IT infrastructure management. To achieve this, Virima can facilitate by incorporating its rich asset and configuration data into ServiceNow®’s well-acclaimed automation capabilities. This synergy fosters the effective implementation of Infrastructure-as-Code (IaC) strategies.

IaC is a modern approach to managing and provisioning IT networks. It replaces manual processes with code to automate the setup, deployment, and scaling of infrastructure. When Virima’s data is combined with ServiceNow®’s automation, it creates a robust, scalable foundation. This foundation enables businesses to manage their IT infrastructure using the same versioning that DevOps teams use for source code.

Facilitating proactive IT operations

Gone are the days when reactive IT management was the standard – the future of IT operations lies in being proactive. Efficiently improving bottom-line results relies on proactive approaches and real-time insights to predict and avert issues before they escalate. In this context, Virima’s Discovery Unified IT platform and ServiceNow®’s incident resolution capabilities complement each other in striving toward proactive IT operations.

Through integration between Virima and ServiceNow®, an organization’s entire IT environment can be mapped out, providing IT teams with detailed, real-time insights. Armed with this data, they can help predict potential issues and effectively nip them in the bud. This proactive approach prevents problems from becoming larger issues that impact the system’s productivity or the customer experience.

Moreover, these insights can guide the optimized use of resources. The subsequent ability to manage resources effectively cuts down on operational disruptions, bolsters IT performance, and ultimately creates a more stable and efficient digital environment for the organization.

Take the Next Step: Experience the Power of Virima and ServiceNow®

The collaborative effort between Virima and ServiceNow® serves as the Beacon of forward-thinking IT management practices. Virima’s Discovery and ViVID Service mapping, in partnership with ServiceNow®’s Configuration Management Database (CMDB), revolutionize how businesses manage their IT infrastructures. They shape the future of IT modernization, enhancing efficiency, robustness, and resilience. Moreover, by unlocking new avenues of efficiency, productivity, and business value, this collaboration stands as a testament to the upcoming era in IT management. 

Overall, the Virima and ServiceNow collaboration represents the future of IT management, highlighting transformative change and the positive impact of joint efforts on IT modernization.

Don’t miss out on the opportunity to revolutionize your IT management with Virima’s innovative solutions. Request a demo today and witness firsthand how the Virima and ServiceNow partnership can transform your organization’s IT landscape for the better.

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