Frequently Asked Questions

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What does Virima do?
Virima delivers Trusted Runtime Truth for IT operations — live, governed, traceable data about what exists in your IT environment, how assets connect, what changed, and what’s at risk. IT teams use Virima to act with confidence before making changes, undergoing audits, or letting AI agents act safely across their hybrid estate.
Virima is built for enterprise IT teams managing complex hybrid environments, including IT Operations, ITAM, Infrastructure, and compliance and GRC leaders who need governed operational context for audit readiness. Teams that need accurate, explainable asset and service data to support ITSM workflows will find Virima built for that environment. Unlike platforms that depend primarily on manual imports or agent-forwarded records, Virima runs its own agent-based and agentless multi-source discovery — so CMDB records reflect the live estate, not just what was last manually entered.
Trusted Runtime Truth is live, authoritative operational data that IT teams can rely on before they act — covering what exists, how it’s connected, what changed, and who owns it. It differs from a CMDB snapshot or aggregated workflow history because it is governed by policy, traceable to its source, and validated through regular discovery scans across your estate. Virima delivers Trusted Runtime Truth through multi-source discovery across hybrid IT environments.

A CMDB stores records. Virima adds four things CMDB records alone cannot provide: freshness validation and source traceability that makes confidence in data explicit; live service dependency context including blast radius, ownership, and change impact; policy rules that flag non-compliant configuration states before a change is approved; and explainability that traces every data point back to its discovery source. The CMDB is the foundation. Virima is the governance and context layer on top of it.

A CMDB (Configuration Management Database) is a centralized repository that stores records about configuration items (CIs) in an IT environment — including hardware, software, services, and their relationships. IT teams use CMDBs to support change management, incident response, and service delivery decisions. According to Gartner, only 25% of organizations receive meaningful value from their CMDB investments — most often because manual data entry and infrequent discovery cannot keep pace with the rate of change in the environment.

IT discovery is the process of detecting and inventorying assets, configurations, and relationships in an IT environment. A CMDB stores that data as structured records. Discovery feeds the CMDB — without it, teams rely on manual updates or imports, which introduce errors and configuration drift. Virima runs agent-based and agentless discovery across hybrid environments to ensure the CMDB reflects what actually exists, not what was last manually recorded.

IT asset management (ITAM) is the practice of tracking and governing hardware and software assets throughout their lifecycle, from procurement through decommission. Accurate ITAM requires a reliable inventory of what assets exist, where they are, who owns them, and what they cost. When ITAM data is sourced from live discovery rather than manual records, IT teams can manage license compliance, hardware refresh planning, and cost reporting without relying on stale, manually-entered records.
Service mapping is the practice of visualizing how IT components — servers, applications, databases, network devices — combine to deliver a business service. IT teams use service maps to understand which assets underpin critical services, how those assets relate to each other, and what the impact of a failure or change would be. Virima’s ViVID™ visualization engine builds dynamic, interactive service maps from discovery data and the service definitions you provide.

Configuration drift is the gradual deviation of an IT asset’s actual configuration from its approved or expected baseline state. It occurs when changes are made to devices or systems without being captured in the CMDB, leaving records that no longer match reality. Regular discovery scans detect configuration drift by comparing what Virima finds in the live environment against the records stored in the CMDB, surfacing discrepancies as they appear.

Blast radius is the scope of potential impact (services, users, and assets affected) if a specific IT component fails or is changed. Understanding blast radius before making a change allows IT teams to assess risk, notify the right owners, and plan for rollback. Virima’s ViVID™ engine maps live service dependencies so teams can see the full impact scope of any proposed change or active incident before acting.

Agentless discovery scans an IT environment without requiring software installed on each device. It uses network protocols — WMI, SSH, SNMP, and API calls — to collect asset data remotely across hybrid IT infrastructure. Virima supports agentless discovery alongside agent-based methods so enterprises can cover their estate using whichever approach their hybrid IT environment requires. Most enterprise deployments use both.
ViVID™ (Virima Visual Impact Display) is Virima’s service dependency visualization engine. It renders dynamic, interactive maps that show how IT assets connect, which services they support, and the impact scope of any change or incident — including overlays for active incidents and open changes sourced from live ITSM data, plus vulnerability context from NVD lookups. ViVID™ turns discovery data and service definitions into visual Trusted Runtime Truth, giving every team involved in a change or incident immediate context on what is at risk.

Virima supports CMDB accuracy by writing configuration records directly from discovery rather than relying on manual input or periodic imports. When agent-based and agentless scans run across your estate, Virima reconciles each discovered configuration state against the corresponding CMDB record. Any discrepancy — a changed attribute, a new device, a decommissioned CI still showing as active — is surfaced for review and update. The result is a CMDB that reflects what discovery confirmed, with every record traceable to its source.

Virima runs discovery on a cadence you define — high-frequency cycles for environments that change often, down to weekly sweeps for stable areas. You control the schedule for each environment segment independently, so your most dynamic infrastructure is scanned on the tightest cycle. Virima supports both agent-based and agentless discovery methods, and most enterprise deployments use a combination of both depending on environment type and access requirements.

Virima integrates with ServiceNow by enriching its CMDB with Trusted Runtime Truth built from live discovery — syncing accurate, up-to-date configuration item data to reduce duplicate records and configuration noise. Your ServiceNow workflows, incident management, and change processes stay intact; Virima improves the CI data driving those workflows. The integration uses bidirectional sync so ServiceNow and Virima stay aligned across your live estate.
Yes. Virima integrates with Jira Service Management to deliver accurate asset and configuration context within Jira workflows. Teams working on incidents, changes, and service requests in Jira benefit from CI data built from live discovery — reducing the time spent locating asset context and improving the accuracy of impact assessments before action is taken.
Virima supports bidirectional sync with popular ITSM platforms including ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, Hornbill, and TeamDynamix. Because most enterprises run multiple ITSM tools across hybrid environments, Virima is designed to deliver Trusted Runtime Truth across your full estate — not locked to a single ITSM vendor.
Virima augments your existing ITSM rather than replacing it. It enriches the configuration data inside platforms like ServiceNow, Jira Service Management, Ivanti, and others with Trusted Runtime Truth built from live discovery — reducing duplicate records, closing data gaps, and making asset and service data more accurate and actionable. Your ITSM workflows remain intact; Virima improves the data quality those workflows depend on.
Virima holds SOC 2 Type 2 and ISO/IEC 27001:2022 certifications, both independently audited and validated against internationally recognized standards. These certifications give procurement, security, and compliance teams the audit evidence they need to approve a discovery layer with access to the full IT estate — without creating new governance risk.
Virima supports audit readiness by maintaining a regularly updated, traceable record of what exists in your IT environment — including asset ownership, configuration states, change history, and policy compliance status. Compliance and GRC leaders can use this governed operational context to demonstrate control over the estate during audits, without relying on manually compiled inventories that are already outdated by the time they are produced.
AI agents and agentic workflows can only act safely on data they can trust. IT teams preparing for AI automation need live, governed, explainable asset and service data — so agents know what exists, how infrastructure connects, and what the impact of an action will be before executing it. Virima provides the Trusted Runtime Truth layer that gives AI-driven processes accurate, policy-governed operational context at decision time.
CMDB data quality degrades through three compounding patterns: changes that happen between discovery cycles and never get recorded; configurations updated manually without a discovery pass to validate them; and CIs that were decommissioned but remain as active records because no scan flagged the removal. Gartner estimates nearly one-third of CMDB challenges trace directly to how data is entered — a problem that more frequent discovery addresses at the source. Virima runs discovery cycles across hybrid environments on a schedule you control, comparing each discovered state against CMDB records and flagging gaps before they compound into audit failures or change-related outages.

Virima is a cloud-native SaaS platform hosted on AWS infrastructure across U.S. and international data centers. Organizations with specific data residency requirements can work with the Virima team to ensure the appropriate hosting region is selected for their deployment.

Virima is designed and delivered as a cloud-native SaaS platform. For organizations with on-premise requirements — typically driven by regulatory or data sovereignty constraints — Virima evaluates deployment options on a case-by-case basis. Contact the Virima team to discuss your environment’s specific requirements.
Agent-based discovery installs a lightweight agent directly on a managed device, enabling continuous monitoring of configuration changes and software usage data between scan cycles — depth that point-in-time agentless scans cannot match. Agentless discovery covers the broader estate remotely without local software, making it well-suited for network devices, cloud instances, and systems where deploying an agent is impractical. Most enterprise deployments combine both: agentless for coverage breadth across the estate and agent-based for continuous, fine-grained tracking on managed endpoints. The right balance depends on how often device configurations change and what an organization’s CMDB and compliance requirements demand.
The Virima Discovery agent is packaged as a Windows MSI and can be pushed to target machines directly via the Virima Discovery App, or distributed through software management platforms such as SCCM or Intune. Once installed, the agent updates automatically so deployments stay current without manual intervention.

Virima offers full-featured trials so IT teams can evaluate discovery, CMDB accuracy, and ViVID™ service mapping in their own environment before committing. The Virima team works with you during the trial to scope it around your most critical use cases. To get started, schedule a demo at virima.com/request-demo or contact the team at virima.com/contact-us.

Virima pricing is based on the scale of your IT environment, with packages covering IT Discovery, CMDB, ITAM, and full platform access. For current pricing details, visit virima.com/pricing-plans or contact the Virima team to discuss options tailored to your environment.

Virima offers subscription-based licensing across its Discovery, CMDB, ITAM, and full platform tiers. Individual capability modules can be added to a base subscription without requiring the full platform package — giving IT teams flexibility to license what they need at their current stage. For details on licensing structures and custom arrangements, visit virima.com/pricing-plans or contact the Virima team directly.
Virima is typically licensed annually. For teams with short-term project requirements — such as compliance audits, hardware refresh cycles, data center consolidations, or M&A due diligence — Virima partners specialize in scoped engagements covering discovery, dependency mapping, and CMDB assessment. Contact the Virima team to be matched with the right partner for your project timeline and scope.

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