What is IT asset discovery?Table of contentsHow does asset discovery work?What types of IT assets can you discover?NetworksServersPCs, laptops, …
Incident management: communication best practicesTable of contentsWhy stakeholder communications are importantHow to prepare for incident communicationIncident management best practicesCommunication plan …
Asset management vs. configuration managementTable of contentsAsset managementTracking and labeling assets’ locations and states through an asset register Tracking and managing software …
Service desk vs. help desk: What is the difference?Table of ContentsWhat is an IT help desk? The features of a help desk include:What is an IT …
ServiceNow CMDB: Best PracticesTable of contentsA CMDB tool can maintain all other tools What is CMDB in ServiceNow?What are ServiceNow CMDB …
What are the differences between IT asset management and inventory management?Table of ContentsWhat is IT asset management (ITAM)? Why is asset management important? Manage asset data betterMaintain thorough …
Successful CMDB implementation in six stepsTable of contentsStep 1. Determine business objectivesStep 2. CMDB discovery toolsStep 3. ITSM system integrationStep 4. …
Five ways to effectively improve the incident management processTable of ContentsUnderstand your data and its accuracy Pre-assemble the infrastructure data pictureCapture periodic last-known-good configurations Determine your …
Why is a business service map critical for IT management?Table of contentsUnderstanding business service mappingA modern approach to business service dependency mappingDiscovery planning processUse cases…