Improve Incident Response & Reduce MTTR with Virima
See the Impact. Find the Cause. Own the Fix.
ViVID™ connects incidents to affected assets, recent changes, and service dependencies — so your teams can pinpoint root cause, identify owners, and respond faster with less risk.
The Challenge
Why Incident Response Is Slow and Reactive
- Limited understanding of what’s impacted
- Outdated or incomplete CMDB data
- Understanding the true root cause of an incident
- Tracking recent changes and configuration issues
- Siloes across teams and unclear asset ownership
All of this leads to:
Longer Mean Time to Resolution (MTTR)
Higher operational
risk
Reduced customer satisfaction
How ViVID™ Streamlines Incident Response
radius. Instead of chasing data, responders instantly see what’s impacted, what
changed, and who owns the fix.
Unified Discovery (Always-On Visibility)
Powered by Virima Discovery, ViVID™ ensures your asset data is accurate and up to date — across on-prem, cloud, and hybrid environments ensuring you work with reliable and actionable data.
Accurate, Visual CMDB
ViVID™ draws from a real-time, auto-updated CMDB to give responders full visibility into affected configuration items and dependent services.
Dynamic Service Mapping
Understand service relationships and change impact instantly. ViVID™ overlays upstream and downstream service dependencies, incidents, and recent changes in one single view.
ITSM Integrations
ViVID™ enriches your ITSM platform with contextual insights — connecting tickets to assets, services, and change history for faster triage and resolution.
Benefits
50%+ reduction in MTTR for common incident types
Faster team collaboration
during incident
response
Improved first-touch
resolution
rates
Fewer recurring incidents due to complete context and root cause clarity
Reduced business impact from outages and disruptions
Top Brands Trust Virima
Top Brands Trust Virima
Industry leaders trust Virima to provide the capabilities they need to keep their IT management systems
up and running and their operations performing smoothly.
Reviews
Christopher Rodriguez
Healthcare and Biotech
“We use VIRIMA as our CMDB software to gather information from all our network devices such as servers, desktops, and laptops. The Discovery part of the software is very intuitive and works perfectly. We use it to manage and track assets.”
Ready to cut MTTR with ViVID™ ?
and services helps teams resolve faster.