Virima vs Device42 vs ServiceNow Discovery
ServiceNow provides a comprehensive suite of IT Service Management (ITSM) and IT Asset Management (ITAM). Both solutions can be dramatically improved with automated asset discovery and service mapping. However, many ServiceNow customers find the native discovery and service mapping offerings costly and complex.
That is where products like Virima and Device42 (now part of Freshworks) come in. Both solutions offer highly competitive discovery and service mapping features compared to ServiceNow at typically lower licensing and maintenance costs. While both solutions also boast far less complexity and time to deploy, one solution stands out in the category.
So, which is the best alternative to ServiceNow discovery and service mapping?
Below, we compare ServiceNow, Device42, and Virima, to see how each enhances ServiceNow ITSM and ITAM, focusing on which offers faster time to value, higher ROI, and lower TCO.
Virima vs Device42 vs ServiceNow: How do they compare?
ServiceNow Discovery and Service Mapping
ServiceNow Discovery and Visibility (for service mapping) boasts powerful ITOM capabilities, yet high licensing costs and confusing licensing models leave many organizations seeking alternatives. Additionally, implementation complexity often delays or even prevents true CMDB success. For buyers concerned with TCO, exploring other options is strongly recommended.
Pros:
- Native technology
- SaaS delivered
Cons:
- Expensive
- Complex set-up
- Basic Visualizations
Device42’s discovery and dependency mapping
Device42, an on-premise solution, requires substantial virtual resources for discovery and adds deployment and maintenance complexity. Its one-way ServiceNow CMDB integration lacks real-time updates and visibility into ServiceNow ITSM associations, limiting operational insight. Although Device42’s maps are more visually appealing than ServiceNow’s, its complexities and limitations can reduce Device42’s overall value for ServiceNow ITSM users.
Pros:
- Number of integrations
- DCIM and IPAM
Cons:
- On premise only
- Complex set-up
- No bi-directional ITSM integration
Virima’s discovery and service mapping for ServiceNow
Virima’s cloud-native SaaS platform offers a simple, budget-friendly licensing model and rapid implementation, automating critical CMDB functions and advanced service mapping. With low maintenance, real-time two-way ServiceNow integration, and intuitive service maps that display ITSM records, Virima delivers faster ROI, lower TCO, and a seamless operational view unmatched by ServiceNow or Device42.
Pros:
- SaaS and on prem options
- Least complexity
- Best value
- Bi-directional ITSM integrations
- Advanced visualizations
Cons:
- No DCIM
- Currently lacking AI capabilities
Virima’s discovery and service mapping highlights
- Robust discovery for hybrid IT environments
- Automated CMDB functions
- Advanced Service Mapping
- Virima Visual Impact Display (ViVID™) with ITSM and vulnerability overlays
- Native integration to ServiceNow and other ITSM platforms with maximum portability
- Faster time to value/lower costs
MTTR
Time to Value
Investment
Feature comparisons:
Virima vs Device42 vs ServiceNow
| Feature | |||
|---|---|---|---|
| Comprehensive discovery for on-premise asset and cloud resources |  | | |
| Detailed inventory for physical, virtual computer, network, and storage assets | | | |
| Bi-directional integrations with major ITSM platforms | |  | |
| Virima Visual Impact Display (ViVID™) with ITSM and vulnerability overlays | | | |
| Autonomic Social Discovery™- crowdsourcing for CMDB and ITAM integrity | | | |
| Easier to implement for faster time to value/lower costs | | | |
| Agent-based discovery for Windows, Mac, and Linux | | | |
| Off-network discovery | | | |
| Software license metering | | | |
| Multisource CMDB | | | |
| Certificate management | | | |
| Visually appealing service maps with filterable and savable views | | | |
What our customers are saying
“Virima’s integration with ServiceNow has allowed us to enhance and fully integrate our CMDB into all of our ITIL processes. The seamless integration gives us the ability to leverage the best of both Virima and ServiceNow.”
– Keith Lee, VP of Disaster Recovery and IT Risk, The Bancorp
Turbocharge your ITSM with Virima
- On-demand demo: Learn how to enhance your ServiceNow capabilities with Virima.
- Hassle-free Integration: Out-of-the-box simplicity and flexibility
- Fast time to value: High touch implementation support from start to go live
Frequently Asked Questions
While ServiceNow is a core ITSM platform with its own capability enhancers like Discovery and Service Mapping, Virima and Device42 offer similar features at lower costs and complexities. However, Virima is a more viable option than Device42 due to its advanced features at lower costs, simplicity, and flexibility.
Virima developed ViVID to turn service maps into a collaborative nexus for IT teams by overlaying near real-time data from ITSM platforms. This helps to truly enhance incident, change, and vulnerability management. Device42 can’t do it because they don’t have a bi-directional integration with ServiceNow or the ability to ingest ITSM records. As for ServiceNow, perhaps it’s a matter of R&D priority because their mapping visualizations haven’t improved since first introduced a decade ago.
The pricing is generally based on the number of assets to be discovered or included in the CMDB. However, unlike Device42 and ServiceNow, Virima’s pricing doesn’t increase when you include service mapping or add locations to be discovered. Virima is feature-rich and budget friendly.
ServiceNow relies heavily on third-party built and supported integrations. Device42 has a mix of native and third-party built and supported integrations. Only Virima offers bi-directional integrations with major ITSM platforms including ServiceNow, Ivanti, HaloITSM, Jira Service Management, and others.
Virima offers in-house professional services which includes high-touch implementation leadership, go-live support and ongoing white glove services.