ITIL 5 Digital Product and Service Lifecycle: what changed under the new value chain
In early 2026, PeopleCert moved ITIL Version 5 into the open. The Foundation course and exam went live from 12 …
ITIL Release Management: Process, Practices, and Risk Data
The change window closed clean. Approvals were signed. Test evidence sat in the ticket. Two hours after cutover, a shared …
COBIT vs ITIL: The Comparison Everyone Gets Right in Theory, Wrong in Practice
Governance and service-management teams hit the same wall right after the frameworks deck lands. Policies name control objectives, service catalogs …
IT Procurement Fails Before the Purchase Order Does
Most IT purchase requests get approved the same way: someone asks, someone checks the budget, and almost no one checks …
Data Center Capacity Planning Is a Visibility Problem, Not a Forecasting Problem
Data center teams keep buying ahead of demand curves that miss the floor. The forecasting workbook looks rigorous. Power, cooling, …
Why the Gartner Magic Quadrant for ITSM Won’t Save a Bad Rollout
A Leader badge on the 2026 Gartner Magic Quadrant ITSM report gets a project greenlit, and then, six months later, …
Jira vs ServiceNow: The CMDB Truth Both Platforms Still Need
The shortlist meeting ends with two logos on the whiteboard: Jira and ServiceNow. Finance wants a lower seat cost. The …
Anti-Theft Asset Tags Still Leave Inventory Blind
Security orders a fresh batch of anti-theft asset tags after three laptops walk out of a contractor bay. Facilities wants …
CAB Change Management Still Approves Risk the Estate No Longer Matches
The Change Advisory Board packet looks complete. Risk is medium. Rollback is documented. Business sponsor signed. The meeting ends on …
