AI Agents in ITSM: Why the Data Layer Determines Whether They Work
AI agents are arriving in IT service management at speed. They are being deployed to triage incidents, route tickets, fulfill …
How Virima Augments the ServiceNow Context Engine with Trusted Runtime Truth
Workflow context tells AI agents what happened. Trusted Runtime Truth tells them what exists, how it’s connected, and what could …
Configuration Item lifecycle: From discovery to decommission in a modern CMDB
The problem with treating CIs as static records
Most CMDB projects start with momentum. Teams run a discovery sweep, populate …
ITIL Change Management and CMDB Accuracy: Why One Depends on the Other
The change that should have gone fine
The CAB approved it. The change window opened on schedule. Forty minutes in, …
CMDB TCO Analysis: The Real Cost of Inaccurate Data
CMDB inaccuracy is well understood in IT operations circles. In the boardroom, it almost never shows up as a line …
Storage and HCI Topology Discovery in Virima 6.1
Storage underpins everything, yet without proper storage and HCI Topology Discovery, it remains the most opaque layer in modern …
How to Prioritize Vulnerability Remediation Using CMDB Asset Criticality and Service Maps
Learn how to use CMDB asset criticality and ViVID service maps to build a vulnerability remediation priority queue that targets …
