ITSM Archives | Page 4 of 6 | Virima

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How to Reduce IT Help Desk Tickets with a Self-Service Portal, Service Catalog, and Knowledge Base
Learning how to reduce IT help desk tickets starts with eliminating the routine requests that drive Tier-1 volume — password …
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How Does Virima Connect ITSM Incident Management to CMDB? A Practical Guide
Connecting incident management to the CMDB is a core ITIL v4 requirement — but in practice, it is one of …
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The Challenges of Implementing ITIL Problem Management
What is ITIL problem management?
Problem management vs. other ITIL processes
1. Problem vs. incident management
2.
…
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ITOM vs ITSM: Key differences and how they work together
Introduction
TL;DR: Executive summary- ITOM vs ITSM
What is ITSM?
Core concepts of ITSM
Key objectives of
…
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5 key business benefits of IT service mapping
What is service mapping?
What does a service portfolio represent?
Service catalog
Service pipeline
Retired services
Five
…
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What is IT asset discovery?
Table of contents
How does asset discovery work?
What types of IT assets can you discover?
Networks
Servers
PCs, laptops,
…
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Asset management vs. configuration management
What is IT asset management?
Why asset management matters
Tracking asset locations and states through an asset
…
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Why is CMDB business service mapping critical for IT management?
Table of contents
Understanding CMDB business service mapping
A modern approach to business service dependency mapping
Discovery planning process
Use
…
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Virima’s Guide to Incorporating Agile with ITIL 4 Framework
The Seven Guiding Principles of ITIL 4 Framework
Start Where You Are
Agile: Progress Iteratively with Feedback
…
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