ITSM Archives | Page 4 of 19 | Virima

EMA reveals why real-time discovery and CMDB maturity are key to ServiceOps success. Download the EMA Report!

First dependency map in under 60 minutes — powered by discovery that keeps your CMDB accurate. Request free Trial

Transform your ITSM with relationship mapping app
Introduction
TL;DR
What is relationship mapping in ITSM?
Compare & contrast: Mapping types
Why relationship mapping matters
…
Read More Transform your ITSM with relationship mapping app
Mastering types of network topology: A complete guide
What is network topology?
What are the different types of network topologies?
Topology #1: Point-to-point
Advantages of
…
Read More Mastering types of network topology: A complete guide
Incident communication: A complete guide with best practices
Key takeaways
What does incident communication mean
What is major incident communication?
Why is major incident communication
…
Read More Incident communication: A complete guide with best practices
Service desk vs. help desk: What is the difference?
What is an IT help desk?
Features of an IT help desk:
What is IT service desk?
…
Read More Service desk vs. help desk: What is the difference?
ITOM vs ITSM: Key differences and how they work together
Introduction
TL;DR: Executive summary- ITOM vs ITSM
What is ITSM?
Core concepts of ITSM
Key objectives of
…
Read More ITOM vs ITSM: Key differences and how they work together
Compare top SSL certificate management tools in 2025
Introduction
TL;DR executive summary
What are SSL certificate management tools?
Key features that keep your SSL certificates
…
Read More Compare top SSL certificate management tools in 2025
Service dependency mapping tools: Top picks & quick guide
Post summery
Understanding service dependency mapping tools
Top capabilities to look for in service dependency mapping tools
…
Read More Service dependency mapping tools: Top picks & quick guide
Automatic network mapping guide: Benefits & best practices
What is automatic network mapping?
Automatic network mapping software vs manual network mapping software
Why is automatic
…
Read More Automatic network mapping guide: Benefits & best practices
Top 5 application dependency mapping tools: Features & perks
What is application dependency mapping?
Why is application dependency mapping so important?
1. See everything clearly
2.
…
Read More Top 5 application dependency mapping tools: Features & perks