Jira Service Management Integrations: Unlocking the power of ViVID™ visualization
The Visibility Problem Most ITSM Teams Face
Most IT teams working in Jira Service Management make decisions from incomplete information. …
How IT Visibility Powers Business Service Management
IT visibility means having an accurate, up-to-date picture of every asset, application, and dependency in your environment. It tells you …
IT Visibility Business Service Maps: 9 Best Practices for Accuracy
What Makes IT Visibility Business Service Maps So Important?
Modern IT environments run on relationships. Applications depend on servers. Servers …
Strengthening ServiceNow Service Management with Virima
ServiceNow Service Management is an ITIL-aligned platform that routes, prioritizes, and automates IT workflows across incident, problem, change, and configuration …
Hardware and Software Asset Management with Virima
What is IT asset management?
IT asset management (ITAM) is the systematic process of maintaining, upgrading, and disposing of technology …
Why a Global Entertainment Giant Chose Virima Over the ServiceNow ITSM Platform
This problem is more widespread than it looks. Gartner found in February 2025 that 63% of organizations either do not …
Application Dependency Mapping in Excel vs. Discovery-Driven Mapping: What IT Teams Need to Know
…What is application dependency mapping in Excel?
Application dependency mapping in Excel means manually documenting how applications, servers, databases, andWhy is CMDB business service mapping critical for IT management?
Understanding CMDB Business Service Mapping
In the context of the CMDB, business service mapping is the process of defining hierarchical …
