ITSM Archives | Page 16 of 22 | Virima

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The top five insights from Gartner IOCS 2025
Gartner’s IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference has always been a useful barometer for where IT operations priorities …
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Transform your ITSM with relationship mapping app
Introduction
TL;DR
What is relationship mapping in ITSM?
Compare & contrast: Mapping types
Why relationship mapping matters
…
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Incident Communication: A Complete Guide with Best Practices
Key takeaways
What does incident communication mean
What is major incident communication?
Why is major incident communication
…
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Service desk vs. help desk: What is the difference?
What is an IT help desk?
Features of an IT help desk:
What is IT service desk?
…
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ITOM vs ITSM: Key differences and how they work together
Introduction
TL;DR: Executive summary- ITOM vs ITSM
What is ITSM?
Core concepts of ITSM
Key objectives of
…
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Easyvista CMDB: Features, benefits, and alternative
Your change window is two hours away. EasyVista already holds the ticket, the catalog item, and the CMDB CI the …
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How Halo ticketing gets better with Virima’s ViVID tool
Overview of the Halo ticketing system
Features of the Halo ticketing system
What are ViVID™ and service
…
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How Virima turbocharges major IT help desk and asset management software
Unlocking the hidden potential of your IT help desk and asset management software
Taking IT ticketing system
…
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ITAM vs ITSM: How Virima Turbocharges Both
Organizations depend on two core IT disciplines to keep operations running: IT Asset Management (ITAM) and IT Service Management (ITSM). …
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