ITSM Archives | Page 16 of 22 | Virima

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Transform your ITSM with relationship mapping app
Introduction
TL;DR
What is relationship mapping in ITSM?
Compare & contrast: Mapping types
Why relationship mapping matters
…
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Incident Communication: A Complete Guide with Best Practices
Key takeaways
What does incident communication mean
What is major incident communication?
Why is major incident communication
…
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Service desk vs. help desk: What is the difference?
What is an IT help desk?
Features of an IT help desk:
What is IT service desk?
…
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ITOM vs ITSM: Key differences and how they work together
Introduction
TL;DR: Executive summary- ITOM vs ITSM
What is ITSM?
Core concepts of ITSM
Key objectives of
…
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Easyvista CMDB: Features, benefits, and alternative
Your change window is two hours away. EasyVista already holds the ticket, the catalog item, and the CMDB CI the …
Read More Easyvista CMDB: Features, benefits, and alternative
How Halo ticketing gets better with Virima’s ViVID tool
Overview of the Halo ticketing system
Features of the Halo ticketing system
What are ViVID™ and service
…
Read More How Halo ticketing gets better with Virima’s ViVID tool
How Virima turbocharges major IT help desk and asset management software
Unlocking the hidden potential of your IT help desk and asset management software
Taking IT ticketing system
…
Read More How Virima turbocharges major IT help desk and asset management software
ITAM vs ITSM: How Virima Turbocharges Both
Organizations depend on two core IT disciplines to keep operations running: IT Asset Management (ITAM) and IT Service Management (ITSM). …
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Freshworks Device42 acquisition: What does this mean for Freshservice customers?
Freshservice closes a change window after the Device42 deal news. Discovery looks better on the roadmap slide. The CMDB still …
Read More Freshworks Device42 acquisition: What does this mean for Freshservice customers?