CMDB vs. SACM: Understanding the Difference and Why Both Matter in ITIL v4
…
ITIL v4 SACM Explained: What Service Asset and Configuration Management Means for Your CMDB and Service Delivery
TLDR: SACM is the ITIL v4 practice that governs how service assets and configuration items are identified, controlled, verified, and …
CMDB Implementation: A Step-by-Step Guide
Most CMDB implementations don’t fail because of a bad tool choice. They fail because the foundational decisions were wrong before …
How to Reduce IT Help Desk Tickets with a Self-Service Portal, Service Catalog, and Knowledge Base
Learning how to reduce IT help desk tickets starts with eliminating the routine requests that drive Tier-1 volume — password …
Does Virima Integrate with Xurrent? How Incident and Change Data Flows Between Systems
Xurrent users searching for an automated CMDB and service mapping solution frequently ask whether Virima integrates with Xurrent and what …
How Does Virima Connect ITSM Incident Management to CMDB? A Practical Guide
ITSM incident management and CMDB integration close the gap between knowing an incident occurred and knowing what it affects. Connecting …
The top five insights from Gartner IOCS 2025
Gartner’s IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference has always been a useful barometer for where IT operations priorities …
