Best practices for IT infrastructure and operations management in 2025
Table of Contents
- What is IT infrastructure and operations management?
- Key components of IT infrastructure and operations management
- 6 best practices for IT infrastructure and operations management
- Boost your IT operations and infrastructure management with Virima
In 2025 and beyond, IT infrastructure and operations management are evolving rapidly, bringing both opportunities and challenges. Companies are shifting from on-premises systems to hybrid environments that blend cloud flexibility. The need for agility, scalability, and efficiency drives this change. However, to adapt, businesses must manage IT assets carefully.
To navigate this shift effectively, adopting best practices is essential. In this guide, we’ll share strategies to help you optimize business operations and leverage new technologies for success.
What is IT infrastructure and operations management?
IT infrastructure and operations management refers to the administration of an organization’s technology systems, networks, and services. Furthermore, it encompasses designing, deploying, monitoring, and maintaining the hardware, software, and services required to support operations.
Key components of IT infrastructure and operations management
IT operations management plays a crucial role in IT service delivery. It also includes several key components that ensure reliable, efficient, and secure IT systems. Let’s explore these components before diving into ITOM best practices:
- Monitoring: Continuous monitoring of IT systems, networks, servers, and applications helps detect potential issues early, preventing bigger problems.
- Incident management: IT infrastructure and operations management ensures issues are resolved quickly. Subsequently, it minimizes disruptions by following response procedures and protocols.
- Change management: Oversees software updates and hardware upgrades by planning, assessing risks, and collaborating with stakeholders, all together to minimize disruptions.
- Problem management: IT operations management identifies the root causes of issues to prevent recurring incidents by implementing structured solutions.
- Capacity planning and performance management: Forecasts future IT resource needs based on past usage and growth trends. It also optimizes system performance to meet service level agreements (SLAs).
- Security management: Protects IT assets from breaches, unauthorized access, and vulnerabilities through tools like access control and also threat detection software.
- Knowledge management: Organizes as well as shares knowledge within the company to support informed decision-making. Furthermore, it helps document best practices and troubleshoot common problems.
- Asset management: Tracks, maintains, and optimizes IT assets throughout their lifecycle to ensure efficiency.
- Vendor management: Manages third-party vendor relationships by selecting, negotiating, and monitoring performance to ensure quality and compliance with terms.
6 best practices for IT infrastructure and operations management
Here are six best practices for IT infrastructure and operations management. They optimize processes, improve resource management, and align technology with business goals.
1. Simplify IT infrastructure with a centralized CMDB
A centralized configuration management database (CMDB) improves your IT infrastructure by offering a single source of truth. This also helps manage IT assets and their connections to business services efficiently.
Moreover, you can track changes, ensure compliance, and gain better control over IT services and third-party contracts. Integrating real-time monitoring and analytics allows you to identify issues quickly, thus, boosting performance and satisfaction.
2. Automate repetitive IT tasks
IT operations management often involves repetitive tasks like user provisioning, app approvals, backups, and network monitoring. Automating these tasks saves time and reduces errors, thus, freeing IT teams to focus on strategic projects. Tools like configuration management and network monitoring software can handle routine tasks, further improving productivity and service delivery.
3. Create a comprehensive IT operations management plan
Developing a holistic IT infrastructure and operations management plan aligns IT operations with business goals. Firstly, start by assessing current IT operations to identify improvement areas. Next, include service management ITSM, incident handling, and IT asset management in your plan.
Additionally, engage stakeholders across the organization to ensure alignment with business needs. Overall, a well-structured plan improves efficiency and delivers effective IT services.
4. Align IT operations with business objectives
Ensure IT operations support your business goals. Work closely with business leaders to understand their needs and create IT solutions that align with these objectives. Also, prioritize IT projects based on their business value, ensuring they meet timelines and budgets. Furthermore, track performance through key indicators like service level agreements (SLAs) and system uptime.
5. Invest in the right IT operations management ITOM tool
Choosing the right ITOM tool helps manage daily operations effectively. Look for IT operations management tools that offer automation, performance monitoring, and incident management. Later, match the tool to your organization’s needs, considering factors like infrastructure scale, IT strategy, and budget.
6. Monitor and improve ITOM processes continuously
Regularly review and improve IT infrastructure and operations management processes to ensure they stay effective. Firstly, define key performance metrics like incident resolution time and service availability. Then, monitor process performance and analyze trends to identify areas for improvement. Next, continuously adjust processes to optimize operations and meet changing business needs.
To put these best practices into action, you need the right platform. Virima is a great option to help improve your IT infrastructure and operations management.
Boost your IT operations and infrastructure management with Virima
Virima offers a complete set of IT tools to improve IT operations and infrastructure management and minimize risks. Focused on IT automation, near real-time insights, and risk control, Virima further helps IT teams manage resources more effectively.
- Near real-time IT service mapping with ViVID™
Virima Visual Impact Display provides a near real time, interactive view of your IT environment. Further, it automatically creates maps that show connections between servers, network devices, and endpoints. It also highlights application dependencies, helping teams understand software interactions.
With these maps, IT teams can quickly assess risks, and service impacts, and find bottlenecks before they cause issues. Overall, this ensures your IT infrastructure stays stable.
- Automated IT asset discovery
Virima’s discovery engine scans and identifies assets across your IT environment, both on-premises and in the cloud. Additionally, it uses both agentless and agent-based scanning to keep your inventory up to date.
With support for major cloud platforms like AWS and Azure discovery, your cloud assets are as visible as on-prem assets. Moreover, continuous discovery helps improve decision-making and resource management.
- Visual CMDB for centralized management
Virima’s Visual CMDB centralizes all your hardware, software, and cloud configurations. By tracking configuration item (CI) relationships, Virima further connects assets to the services they support.
Subsequently, this helps document changes, aligning with IT infrastructure and operations management best practices. It also provides audit data, supporting compliance and making it easy to track changes and their impacts.
- Simplified incident management
Virima improves incident management with dynamic dashboards that offer near real-time insights into service disruptions. Using ViVID™ for root cause analysis, IT teams can quickly identify failing components and their effects. In addition to this, Virima integrates with automated ticketing systems. It often ensures efficient incident logging and tracking, reducing resolution times and downtime.
- Scalable for growing businesses
As your business grows, Virima adapts to your evolving IT needs. Its modular, scalable approach is perfect for managing both small setups and large infrastructures. Seamless integrations with ITSM platforms like ServiceNow, Ivanti, HaloITSM etc and flexible deployment options make it easy to scale your IT operations.
Virima’s solutions give businesses the tools to improve visibility, manage risks, and drive efficiency. Automation and near real-time insights help companies reduce downtime, improve asset management, and scale IT operations efficiently.
Ready to enhance your IT infrastructure and operations management? Contact us today for a demo and see how Virima can transform your infrastructure management.
