ITOM modules in ServiceNow: Virima’s key enhancements

Table of Contents

• Understanding ITOM modules in ServiceNow
• Key ITOM modules in ServiceNow
  • 1. Discovery
  • 2. Event management
  • 3. Orchestration
  • 4. Service mapping
  • 5. Cloud management
  • 6. Operational intelligence
• Why ITOM modules in ServiceNow may not be enough
• Virima’s IT discovery and service mapping integration: A cost-effective alternative
• Key advantages of Virima over ServiceNow’s native discovery & service mapping
• Upgrade your ITOM modules in ServiceNow with Virima

IT Operations Management (ITOM) plays a crucial role in ensuring IT services run smoothly by maintaining visibility and service delivery. Many organizations often rely on ServiceNow Discovery and Service Mapping to enhance IT visibility and service delivery. However, high costs, complex licensing, and challenging implementations often create roadblocks. 

Businesses using ServiceNow need a solution that enhances ITOM without adding unnecessary expenses or complications. Virima’s IT discovery and service mapping solutions seamlessly integrate with ServiceNow, offering a more cost-effective and efficient alternative. 

Moreover, Virima bridges gaps in visibility and automation, giving organizations deeper insights into their IT environment. This also enables them to optimize ITOM modules without the typical constraints of ServiceNow’s native tools. Let’s explore how Virima enhances ITOM by improving discovery, service mapping, and overall IT operations efficiency.

Understanding ITOM modules in ServiceNow

ITOM modules in ServiceNow provide a structured approach to managing infrastructure, ensuring efficiency, and automation across various environments. Moreover, it includes a suite of modules designed to discover assets, monitor events, automate workflows, and optimize resources. 

These ITOM modules in ServiceNow integrate with the Configuration Management Database (CMDB). This connection also helps maintain accurate and real-time visibility into IT operations. By leveraging ITOM modules, organizations can enhance service reliability and reduce operational overhead. They can also proactively address performance issues before they impact business services.

Key ITOM modules in ServiceNow

ServiceNow’s ITOM suite consists of multiple ITOM modules that work together to enhance IT infrastructure management. Below are the key ITOM modules in ServiceNow and their roles in optimizing IT operations.

1. Discovery

ServiceNow discovery scans the IT infrastructure to identify hardware, software, and virtual assets. It automatically updates the Configuration Management Database (CMDB), thus, ensuring accurate asset tracking. This module is also crucial for reducing blind spots, preventing configuration drift, and supporting compliance efforts.

2. Event management

The event management module consolidates alerts from multiple monitoring tools. It also applies event correlation techniques to identify patterns and reduce noise. By reducing noise and identifying root causes faster, organizations can further minimize downtime and enhance service reliability.

3. Orchestration

ServiceNow orchestration automates routine IT tasks such as password resets, user provisioning, and system updates. Consequently, this reduces manual effort, accelerates response times, and improves operational efficiency. It also integrates with external systems, enabling seamless end-to-end automation.

4. Service mapping

Service mapping identifies dependencies between IT components and business services. It also creates a visual representation of service relationships, helping organizations understand the impact of changes. This visibility further enables faster issue resolution and more efficient resource allocation. This module is especially valuable for IT change management and incident resolution.

5. Cloud management

The cloud management module provides a centralized platform for provisioning, managing, and optimizing cloud resources. It also supports multi-cloud environments, ensuring cost control, security compliance, and efficient resource utilization. Additionally, organizations can enforce policies and automate cloud operations to streamline IT service delivery.

6. Operational intelligence

Operational intelligence uses machine learning and predictive analytics to detect anomalies early. Also, this proactive approach prevents service disruptions before they affect users. It further helps IT teams move from reactive troubleshooting to proactive problem resolution. This, in turn, reduces downtime and improves system health.

Why ITOM modules in ServiceNow may not be enough

ServiceNow’s discovery and service mapping tools offer native technology and a SaaS-delivered approach. However, many organizations struggle with:

• High licensing costs: ITOM modules in ServiceNow’s pricing structure often escalate as IT environments grow. The additional licensing and deployment costs for ITOM discovery and visibility further increase expenses.
• Complex implementation: The setup process requires extensive expertise, delaying ROI. It also ensures full implementation and maintenance adds to the complexity.
• Limited visualization capabilities: Basic graphical representations further hinder comprehensive IT asset insights.

The price and complexity factor plays a crucial role. ITOM modules in ServiceNow’s investment requires automation of critical CMDB functions for maximum return. These expenses often make customers question the value received.

For enterprises prioritizing Total Cost of Ownership (TCO) and operational efficiency, these challenges make exploring alternative solutions imperative. That’s where customers turn to Virima’s ServiceNow discovery and service mapping integration to enhance IT visibility.

Virima’s IT discovery and service mapping integration: A cost-effective alternative

Virima offers seamless IT discovery and service mapping integration for ServiceNow, providing a more cost-effective ITOM solution. It further eliminates the need for ServiceNow’s expensive ITOM licensing while ensuring automated CMDB population and maintenance.

1. Automated and cost-effective discovery

Virima’s IT discovery enhances ITOM by identifying and further updating configuration items (CIs) in ServiceNow automatically. This streamlined approach further improves CMDB management and reduces manual effort. Unlike ServiceNow’s ITOM Discovery, which needs extra licensing, Virima provides full visibility at lower costs and less complexity. It also provides advanced service mapping and ViVID at no additional costs.

2. Enhanced service mapping without complexity

ServiceNow’s service mapping offers dependency insights but adds high licensing costs and complex implementation. In contrast, Virima simplifies ITOM modules by delivering dynamic visual service maps that enhance CMDB operations. With these insights, you can make informed decisions faster without the complexity of ServiceNow’s ITOM service mapping module.

3. ViVID™ for advanced operational intelligence

Virima Visual Impact Display (ViVID™) enhances ITOM by visualizing dependencies and overlaying vulnerabilities with ServiceNow ITSM data. This integration further gives IT teams near-real-time operational intelligence. This, in turn, allows them to mitigate risks and improve service availability.

(Source) ITSM planned change overlays prevent disruptive change conflicts by identifying potential collisions in advance.

4. Improved IT operations management with CMDB accuracy

A well-maintained CMDB improves change risk assessment and helps prevent failed changes. Virima ensures accurate configuration and relationship data, reducing manual updates. As a result, it enhances ServiceNow’s change management without the complexity of ServiceNow ITOM’s advanced features.

Key advantages of Virima over ServiceNow’s native discovery & service mapping

Here’s how Virima stands out and enhances ITOM capabilities.

• Lower complexity and faster implementation improve ITOM efficiency
  • Virima simplifies ITOM functions by reducing complexity in discovery and service mapping. Moreover, its intuitive platform removes the setup challenges of ServiceNow. 
  • With faster implementation, organizations quickly gain automated CMDB updates and accurate service maps. This efficiency further enhances visibility and streamlines IT operations.
• Cost-effective licensing
  • Virima’s cost-effective licensing makes ITOM more accessible by eliminating rigid and expensive pricing models. 
  • This budget-friendly approach helps businesses scale IT operations management without worrying about unexpected costs. 
  • As a result, organizations can optimize IT operations while staying within budget.
• Advanced visualization with ViVID™
  • Virima Visual Impact Display enhances ITOM by providing dynamic, real-time visualizations of IT relationships. 
  • It also improves incident response by overlaying ITSM records, vulnerabilities, and service dependencies. Unlike ServiceNow’s basic visualizations, ViVID™ delivers deeper insights for better decision-making.
• Bi-directional integration with ServiceNow
  • Virima enhances ITOM modules in ServiceNow by ensuring seamless synchronization between discovery, CMDB, and ITSM processes. Consequently, this integration improves visibility and reduces data inconsistencies. 
  • Automated updates keep ServiceNow’s CMDB accurate, eliminating manual effort. As a result, IT teams can focus on optimizing operations instead of fixing data errors.
• Comprehensive hybrid IT discovery
  • Virima discovers assets across cloud, on-prem, and hybrid environments while using minimal resources. 
  • This comprehensive visibility also improves ITOM modules in ServiceNow by ensuring accurate asset tracking and dependency mapping. 
  • Additionally, organizations can optimize performance, reduce risks, and enhance service delivery.

Upgrade your ITOM modules in ServiceNow with Virima

For businesses seeking a streamlined, high-value alternative to ServiceNow’s native discovery and service mapping, Virima is the ideal solution. By integrating Virima with ServiceNow, organizations achieve a powerful ITOM solution that overcomes ServiceNow’s native limitations. Ultimately, the combined approach delivers:

• Faster ROI through reduced setup complexity and automation.
• Lower TCO with a flexible, cost-effective licensing model.
• Deeper insights via enhanced service mapping and visualization tools.

Experience greater visibility, simplified operations, and a more effective ITOM strategy by integrating Virima with ServiceNow. Request a demo today to learn more!