ITOM and ITSM: How Virima enhances IT service management

Table of Contents

• Understanding ITOM processes and their essential functions
• Understanding ITSM and its key areas
• The relationship between ITOM and ITSM for smooth IT operations
• Why ITOM and ITSM integration matters for modern ITSM
• How Virima’s ITOM and ITSM integration with major ITSM platforms enhances IT performance
  • Bridging CMDB gaps with Virima and HaloITSM
    • How Virima ITOM enhances HaloITSM
  • Seamless ITSM service mapping with Virima and Ivanti Neurons
    • How Virima ITOM enhances Ivanti Neurons
  • Optimizing Jira Service Management with Virima’s smart automation
    • How Virima ITOM enhances JSM
  • Virima + ServiceNow ITSM: Better ITOM efficiency without the high costs
    • How Virima ITOM enhances ServiceNow ITSM
• Maximizing ITOM and ITSM efficiency with Virima’s advanced ITOM capabilities

Businesses count on ITOM and ITSM to keep their systems running without hiccups. IT service management ensures high-quality service delivery by managing incidents, problems, and changes efficiently. Meanwhile, IT operations management functions handle infrastructure and operations, including discovery, monitoring, and service mapping, to maintain system stability.

Although ITOM and ITSM serve different functions, they must work together to enhance IT visibility and improve service delivery. Without ITOM processes, ITSM solutions often face challenges like incomplete CMDBs, poor asset visibility, and ineffective change impact analysis.

This blog explains how ITOM and ITSM integration enhances IT performance, minimizes downtime, and improves service reliability. Organizations need a solution that connects these processes seamlessly. That’s where Virima comes in. 

With advanced IT discovery, service mapping, and visualization, Virima provides a cost-effective ITOM and ITSM integration that strengthens ITSM. Keep reading to learn more.

Understanding ITOM processes and their essential functions

IT Operations Management (ITOM) includes processes and tools that manage IT infrastructure to ensure reliability and performance. They include:

• IT asset management – Tracks and manages hardware, software, and cloud resources to optimize usage and costs.
• Event management – Monitors system performance, detects issues, and automates responses to reduce downtime.
• Infrastructure and cloud management – Oversees on-premises, hybrid, and cloud environments for seamless operations.
• Network and server management – Maintains network connectivity and server health to prevent disruptions.
• Automation and orchestration – Automates tasks like patching, backups, and configurations to boost operational efficiency.
• Request fulfillment: Efficiently processing user requests, including access permissions, software installations, and service upgrades.
• Access management: Restricting IT service and resource access to authorized users while ensuring security and compliance.

By using ITOM, businesses can manage IT infrastructure proactively, reducing downtime and improving overall efficiency.

Understanding ITSM and its key areas

IT Service Management (ITSM) designs, delivers, and improves business services to meet business needs. Moreover, it follows structured methods, often based on ITIL best practices. Key areas include:

• Incident management – Resolves IT issues quickly to minimize service disruptions.
• Problem management – Identifies recurring issues and further implements long-term solutions.
• Change management – Ensures smooth IT changes while reducing risks and service interruptions.
• Service request management – Handles user requests like password resets as well as access approvals.
• Configuration management – Maintains a central repository of IT assets for accurate decision-making.
• Service level management – Defines and often enforces SLAs to meet business and user expectations.

A strong ITSM framework ensures IT services align with business goals, improving user satisfaction and efficiency.

The relationship between ITOM and ITSM for smooth IT operations

ITOM and ITSM serve different roles but remain deeply linked. IT operations management functions maintain infrastructure stability, while ITSM ensures efficient service delivery. Their integration strengthens IT operations in key areas:

• Proactive vs. reactive management – ITOM processes prevent incidents through continuous monitoring, meanwhile, ITSM resolves issues as they arise.
• Incident and event correlation – ITOM event management helps ITSM teams detect disruptions faster with real-time system data.
• Change and configuration management – ITOM processes provide visibility to infrastructure. Consequently, it helps ITSM manage changes without causing disruptions.
• Automation and efficiency – IT operations management functions automate processes, reducing ITSM workloads and allowing teams to focus on service improvements.
• Enhanced service delivery – A combined ITOM and ITSM approach ensures reliable IT services, optimized resources, and also a better user experience.

Why ITOM and ITSM integration matters for modern ITSM

Businesses need automation, real-time insights, and cost control in IT operations. Without IT operations management functions, ITSM struggles to manage complex environments. As IT landscapes grow, the gap between operations and service management widens.

Managing hybrid IT environments adds to this challenge. Organizations handle on-premises, cloud, and hybrid assets. Yet, traditional CMDBs cannot track real-time changes. Without automated discovery, outdated data increases security risks and failed changes. 

This makes IT operations reactive instead of proactive. To stay ahead, IT teams need real-time visibility. They must identify risks before issues escalate. However, manual discovery and service mapping slow response times. 

Automated IT operations management functions solve this problem. Virima continuously updates CMDBs, ensuring accurate IT asset tracking and dependency mapping.

Moreover, Virima meets all these needs by enhancing platforms like ServiceNow, Ivanti, HaloITSM, and Jira Service Management. Let’s discover more about Virima ITOM and ITSM integrations in the upcoming sections. 

How Virima’s ITOM and ITSM integration with major ITSM platforms enhances IT performance

Let’s explore how Virima’s ITOM integration strengthens IT operations and improves ITSM efficiency.

Bridging CMDB gaps with Virima and HaloITSM

HaloITSM delivers robust IT service management capabilities, streamlining workflows and enhancing service delivery. However, like many ITSM tools, it depends on an accurate Configuration Management Database (CMDB) to optimize IT operations. Unfortunately, HaloITSM lacks built-in automated asset discovery and service mapping. As a result, IT teams often face challenges such as:

• Manual asset updates, often lead to outdated or inconsistent records.
• Limited visibility into asset dependencies, also makes change management and incident resolution difficult.
• No automated service mapping, consequently making IT infrastructure harder to track.

These gaps slow down IT teams, increase the risk of failed changes, and make incident resolution more complex. Virima solves these issues by seamlessly integrating ITOM capabilities into HaloITSM. Additionally, this integration also ensures a more accurate, automated, and reliable CMDB.

How Virima ITOM enhances HaloITSM

• Automated discovery and dependency mapping – Virima continuously scans IT environments with its discovery agents and agent-less probes, ensuring the CMDB reflects near real-time infrastructure changes. It further eliminates manual updates and enhances service tracking.
• ViVID™ for change and incident management – Virima Visual Impact Display overlays HaloITSM records onto the service maps and provides near-real-time ITSM data-backed visibility into asset dependencies. Subsequently, it helps IT teams assess change impacts and also quickly resolve incidents.
• Comprehensive asset discovery – Virima supports agentless and agent-based discovery across on-premises, cloud, and hybrid environments. Altogether, it ensures complete visibility.
• No-code integration – Pre-built connectors allow seamless data synchronization between Virima and HaloITSM, further eliminating complex configurations.

(Source) Virima and HaloITSM’s user-friendly interfaces simplify and fully manage the integration process.

Seamless ITSM service mapping with Virima and Ivanti Neurons

Ivanti Neurons for ITSM automates processes and offers AI-driven insights, but it lacks advanced service mapping. This gap affects change management, incident resolution, and IT visibility in complex environments. Without a clear view of dependencies, IT teams may face:

• Incomplete CMDB data due to missing service relationships.
• Delayed incident resolution caused by hidden dependencies.
• Limited change impact analysis, thus, increasing operational risks.
• Manual service relationship updates, often lead to inefficiencies.

Virima enhances Ivanti Neurons with near-real-time service mapping, automated CMDB updates, and deeper visibility into IT dependencies.

(Source) All assets discovered by Virima and synced are accessible within the Ivanti configuration item (CI) record.

How Virima ITOM enhances Ivanti Neurons

• Multi-layered dependency mapping- Virima’s dependency mapping tool reveals internal and external connections, further showing how applications interact with IT components. This clarity helps ITOM and ITSM platforms trace issues to their root causes, improving problem resolution.
• Near real-time ITSM record overlays – The bi-directional integration overlays ITSM data into CMDB CIs. It gives ITOM and ITSM teams valuable insights for incident, change, problem, and vulnerability management. 
• Data synchronization – Organizations can also customize discovery rules, sync only relevant data, and prevent CMDB clutter.

Optimizing Jira Service Management with Virima’s smart automation

Many businesses use Jira Service Management (JSM) for ITSM workflows, but it also lacks advanced features. The key issues include:

• The built-in Atlassian Assets Discovery has notable limitations for complex IT environments.
• Limited tracking of asset and service relationships, often leads to incomplete records.
• Lack of advanced service mapping, subsequently making change impact analysis difficult.
• Inefficient tracking of hybrid IT environments, often reducing IT visibility.

These gaps make service management harder and increase operational risks. Virima fills these gaps, bringing automation, visibility, and improved ITSM efficiency.

How Virima ITOM enhances JSM

• Smart automation – Automates asset discovery and dependency mapping, reducing manual efforts.
• Automated discovery for reliable ITOM data– Virima automates discovery  with agentless IP-based scans with overover 140 extendable probes and multi-OS discovery agents. This automation ensures that JSM’s CMDB (JSM Assets) stays accurate and up to date. As a result, it provides IT teams with reliable asset and service data.
• ASD for ITOM optimization–  Virima’s Autonomic Social Discovery (ASD) gathers IT team insights to address gaps in asset ownership, criticality, SLAs, and lifecycle. This also ensures that ITOM processes align with business objectives and compliance requirements.

(Source) Virima’s Autonomic Social Discovery automates data collection to enhance insights into your IT asset inventory.

Virima + ServiceNow ITSM: Better ITOM efficiency without the high costs

ServiceNow ITSM is a powerful ITSM solution, but its ITOM processes come at a high cost and require extensive configurations. Many businesses face challenges such as:

• ServiceNow ITOM processes require separate licenses, subsequently making it expensive for mid-sized businesses.
• Deploying IT operations management functions often demands extensive configurations and a dedicated team.
• Businesses may also need multiple add-ons to access the full functionality of IT operations management functions.
• Advanced IT operations management services often require specialized training and expertise.

For businesses seeking a cost-effective alternative, Virima offers a seamless solution that integrates directly with ServiceNow ITSM.

How Virima ITOM enhances ServiceNow ITSM

• Cost-effective ITOM alternative – Virima provides full asset discovery and service mapping at a lower cost. Thus, it avoids per-asset licensing fees.
• Simplified ITOM implementation – Automates ITOM processes, reducing the need for manual setup and specialized training.
• ViVID™ for advanced visualization – ViVID™ integrates ITSM records and vulnerabilities into automated service maps. By combining ViVID™ with service mapping, teams gain the accuracy and insights needed to enhance ITSM, ITAM, and IT security efficiency.

(Source) ViVID overlays ITSM records, including open incidents and pending changes—unlike ServiceNow Discovery and Service Mapping.

Maximizing ITOM and ITSM efficiency with Virima’s advanced ITOM capabilities

Optimizing ITSM takes more than just ticketing and workflow automation. It also requires real-time visibility, accurate asset data, and seamless integration.

Virima’s advanced ITOM processes’ capabilities provide automation, discovery, and visualization to enhance IT service management. With automated discovery and dependency mapping, teams minimize manual efforts and often maintain an accurate CMDB.

Moreover, ViVID™ simplifies assessing change impacts by providing near real-time insights into asset dependencies. Additionally, Autonomic Social Discovery fills knowledge gaps, improving decision-making and strengthening IT security.

By integrating Virima with your ITSM platform, you streamline operations and reduce downtime. Explore how Virima can transform your ITOM and ITSM strategy today.