ITSM Archives | Page 13 of 21 | Virima

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6 steps to create an effective IT business continuity plan
What is an IT business continuity plan?
Why IT business continuity plan matters
6 steps to create
…
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How to Reduce IT Help Desk Tickets with a Self-Service Portal, Service Catalog, and Knowledge Base
Learning how to reduce IT help desk tickets starts with eliminating the routine requests that drive Tier-1 volume — password …
Read More How to Reduce IT Help Desk Tickets with a Self-Service Portal, Service Catalog, and Knowledge Base
Does Virima Integrate with Xurrent? How Incident and Change Data Flows Between Systems
Xurrent users searching for an automated CMDB and service mapping solution frequently ask whether Virima integrates with Xurrent and what …
Read More Does Virima Integrate with Xurrent? How Incident and Change Data Flows Between Systems
How Does Virima Connect ITSM Incident Management to CMDB? A Practical Guide
ITSM incident management and CMDB integration close the gap between knowing an incident occurred and knowing what it affects. Connecting …
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How to Prevent Duplicate CIs and Sync Errors in ServiceNow CMDB Integration
Key takeaways
Why duplicate CIs are a costly ServiceNow problem
Root causes of ServiceNow CMDB duplicate CIs
…
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The top five insights from Gartner IOCS 2025
Gartner’s IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference has always been a useful barometer for where IT operations priorities …
Read More The top five insights from Gartner IOCS 2025
Transform your ITSM with relationship mapping app
Introduction
TL;DR
What is relationship mapping in ITSM?
Compare & contrast: Mapping types
Why relationship mapping matters
…
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Incident communication: A complete guide with best practices
Key takeaways
What does incident communication mean
What is major incident communication?
Why is major incident communication
…
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Service desk vs. help desk: What is the difference?
What is an IT help desk?
Features of an IT help desk:
What is IT service desk?
…
Read More Service desk vs. help desk: What is the difference?