ITSM Archives | Page 13 of 16 | Virima

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Maximizing IT service performance with Integrated ServiceNow ITSM and CMDB solutions
Understanding ServiceNow® CMDB
Benefits of using ServiceNow CMDB
Understanding ServiceNow® ITSM
Core components of ServiceNow ITSM
Integration
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ITSM process mapping: A roadmap to improved service delivery
Table of contents
Benefits of ITSM Process Mapping
Improving the Effectiveness of ITSM Processes
Compliance With Standards and Regulations
Continuous
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How to measure the success of ITSM tools and processes?
Importance of Measuring Success in ITSM
Key Metrics and KPIs for Measuring ITSM Success
Time to Resolve
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ITIL ITSM processes: Integrating with other business processes for better IT service delivery
The Benefits of Integrating ITIL ITSM Processes with Other Business Processes
Improved process efficiency
Improved communication
Improved
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Improve customer IT service delivery with Virima IT discovery
What is IT service delivery?
Challenges of IT service delivery
Data is scattered across multiple systems, and
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What is IT asset discovery?
Table of contents
How does asset discovery work?
What types of IT assets can you discover?
Networks
Servers
PCs, laptops,
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Asset management vs. configuration management
Table of contents
Asset management
Tracking and labeling assets’ locations and states through an asset register
Tracking and managing software
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Five ways to effectively improve the incident management process
Understand your data and its accuracy
Pre-assemble the infrastructure data picture
Capture periodic last-known-good configurations
Determine your
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Your CMDB: Your ITSM-ITOM Connection
Why Your CMDB is Critical
Also read: What is a configuration item in ITIL?
What Does Your
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