Maximizing IT Service Performance With Integrated ServiceNow ITSM and CMDB Solutions
ServiceNow offers two core solutions for managing IT services and infrastructure: the Configuration Management Database (CMDB) and the …
CSDM 5.0 Audit: The Hardest Work No One Talks About at K26
Across three days in Las Vegas, keynotes, breakouts, demos, and the expo floor, the conference was almost entirely occupied by …
Top CMDB Tools For Turbocharging Your ITSM Efforts
Your IT environment changes daily. New servers spin up, software gets patched, and network configurations shift. Without a reliable Configuration …
BMC Remedy CMDB: Features, Benefits, and Alternatives
BMC Remedy CMDB has been around for over two decades. However, BMC is now shifting toward its cloud-based Helix platform. …
Before You Run AI Agents on ServiceNow, Answer These 5 Questions About Your CMDB
ServiceNow Knowledge 2026 marked a clear shift: agentic AI crossed from pilot to production mandate across enterprise IT. Bill McDermott’s …
AI Agents in ITSM: Why the Data Layer Determines Whether They Work
AI agents are arriving in IT service management at speed. They are being deployed to triage incidents, route tickets, fulfill …
CMDB-Backed Incident Management: How Real-Time CI Data Reduces MTTR and Speeds Up Root Cause Analysis
Virima 6.1.1 — Published by Virima, Inc.
When a major incident stretches into hour two, the most common conversation in …
Change Impact Analysis with CMDB: How to Assess Risk Before Every IT Change
- Change-related incidents cause the majority of IT outages, often because teams lack visibility into downstream CI dependencies before a change
How to Use CMDB Service Maps to Identify Stakeholders and Approval Paths for IT Changes
- Missing the right stakeholder in a change approval workflow is one of the most common causes of change-related incidents and
