ServiceNow configuration items (CIs) and configuration management in ServiceNow CMDB: A step-by-step guide
In 2025, misconfigurations remained the top cause of enterprise security and service failures.
EMA reveals why real-time discovery and CMDB maturity are key to ServiceOps success. Download the EMA Report!
The agentic IT era runs on runtime truth. Not ticket history, not manual CMDB maintenance. See Virima in action →


In 2025, misconfigurations remained the top cause of enterprise security and service failures.




After every ServiceNow Knowledge Forum, the conversations about CMDB accuracy follow a predictable pattern. IT teams return from sessions on …


Change management controls how IT changes move from proposal to production. Done well, it keeps services running and teams aligned. …




Managing configurations in large AWS setups affects every team that uses asset data. You need accurate and up-to-date information to …


The systems we build to simplify operations often need simplifying themselves. Tasks once tracked with pen and paper now depend …


IT teams deal with two things every day: keeping operations stable and keeping every asset compliant with security standards. According …

