5 K26 Takeaways for IT Directors Who Couldn’t Make It to Vegas
Knowledge 2026 ran May 5-7 in Las Vegas. Three days, thousands of sessions, and more AI announcements than any IT …
CSDM 5.0 Audit: The Hardest Work No One Talks About at K26
Across three days in Las Vegas, keynotes, breakouts, demos, and the expo floor, the conference was almost entirely occupied by …
Before You Run AI Agents on ServiceNow, Answer These 5 Questions About Your CMDB
ServiceNow Knowledge 2026 marked a clear shift: agentic AI crossed from pilot to production mandate across enterprise IT. Bill McDermott’s …
Agentic AI in the Enterprise: What IT Leaders Must Get Right
…Enterprise AI has crossed a threshold. The conversation is no longer about whether AI can assist IT teams, it already
AI Agents in ITSM: Why the Data Layer Determines Whether They Work
AI agents are arriving in IT service management at speed. They are being deployed to triage incidents, route tickets, fulfill …
