What a CMDB Must Provide Before AI Agents Act Safely
Nine seconds. That is how long it took an AI coding agent to delete an entire production database, including all …
How Virima Augments the ServiceNow Context Engine with Trusted Runtime Truth
What the ServiceNow Context Engine Does
In April 2026, ServiceNow described the Context Engine as “an enterprise context solution that …
What K26 Told Us About the Future of Agentic IT (And What It Didn’t Say)
Every year, ServiceNow’s Knowledge conference functions less as a product launch and more as a directional signal for enterprise IT. …
What Is Agentic IT? A Plain-English Guide for IT Leaders
TLDR: Agentic IT is the discipline of deploying AI agents that can perceive, reason, and act across enterprise IT environments …
5 K26 Takeaways for IT Directors Who Couldn’t Make It to Vegas
Knowledge 2026 ran May 5-7 in Las Vegas. Three days, thousands of sessions, and more AI announcements than any IT …
CSDM 5.0 Audit: The Hardest Work No One Talks About at K26
Across three days in Las Vegas, keynotes, breakouts, demos, and the expo floor, the conference was almost entirely occupied by …
Before You Run AI Agents on ServiceNow, Answer These 5 Questions About Your CMDB
ServiceNow Knowledge 2026 marked a clear shift: agentic AI crossed from pilot to production mandate across enterprise IT. Bill McDermott’s …
Agentic AI in the Enterprise: What IT Leaders Must Get Right
…Enterprise AI has crossed a threshold. The conversation is no longer about whether AI can assist IT teams, it already
