CMDB for AI Agents: What Your Automation Stack Needs
Nine seconds. That is how long it took an AI coding agent to delete an entire production database, including all …
What Is Blast Radius in IT Change Management?
TLDR: Blast radius in IT is the breadth of impact a failed or misconfigured change can produce. The larger the …
What Is Agentic IT? A Plain-English Guide for IT Leaders
TLDR: Agentic IT is the discipline of deploying AI agents that can perceive, reason, and act across enterprise IT environments …
5 K26 Takeaways for IT Directors Who Couldn’t Make It to Vegas
Knowledge 2026 ran May 5-7 in Las Vegas. Three days, thousands of sessions, and more AI announcements than any IT …
What K26 Told Us About the Future of Agentic IT (And What It Didn’t Say)
Every year, ServiceNow’s Knowledge conference functions less as a product launch and more as a directional signal for enterprise IT. …
What K26 Is Really Telling IT Leaders About Their CMDB
Every year at ServiceNow Knowledge, two kinds of sessions fill the rooms: the headline sessions that draw standing-room crowds and …
CSDM 5.0 Audit: The Hardest Work No One Talks About at K26
Across three days in Las Vegas, keynotes, breakouts, demos, and the expo floor, the conference was almost entirely occupied by …
Before You Run AI Agents on ServiceNow, Answer These 5 Questions About Your CMDB
ServiceNow Knowledge 2026 marked a clear shift: agentic AI crossed from pilot to production mandate across enterprise IT. Bill McDermott’s …
