CSDM 5.0 Audit: The Hardest Work No One Talks About at K26
Across three days in Las Vegas, keynotes, breakouts, demos, and the expo floor, the conference was almost entirely occupied by …
5 K26 Takeaways for IT Directors Who Couldn’t Make It to Vegas
Knowledge 2026 ran May 5-7 in Las Vegas. Three days, thousands of sessions, and more AI announcements than any IT …
What K26 Told Us About the Future of Agentic IT (And What It Didn’t Say)
Every year, ServiceNow’s Knowledge conference functions less as a product launch and more as a directional signal for enterprise IT. …
Before You Run AI Agents on ServiceNow, Answer These 5 Questions About Your CMDB
ServiceNow Knowledge 2026 marked a clear shift: agentic AI crossed from pilot to production mandate across enterprise IT. Bill McDermott’s …
Agentic AI in the Enterprise: What IT Leaders Must Get Right
…Enterprise AI has crossed a threshold. The conversation is no longer about whether AI can assist IT teams, it already
AI Agents in ITSM: Why the Data Layer Determines Whether They Work
AI agents are arriving in IT service management at speed. They are being deployed to triage incidents, route tickets, fulfill …
How Virima Augments the ServiceNow Context Engine with Trusted Runtime Truth
Workflow context tells AI agents what happened. Trusted Runtime Truth tells them what exists, how it’s connected, and what could …
