ServiceNow configuration items (CIs) and configuration management in ServiceNow CMDB: A step-by-step guide
In 2025, misconfigurations remained the top cause of enterprise security and service failures.
How to navigate change risk assessment with Virima
Change risk assessment is the process of identifying, evaluating, and mitigating potential problems before you modify your IT environment. Get …
How to build an AWS configuration management database
Managing configurations in large AWS setups affects every team that uses asset data. You need accurate and up-to-date information to …
Why CMDBs Keep Failing (And What CMDB Governance Actually Fixes)
Most IT teams already know their CMDB isn’t fully accurate. The data drifts. Tickets get routed to the wrong teams. …
What Is SACM? A Practical Guide for IT Teams
TLDR: SACM (Service Asset and Configuration Management) is the ITIL 4 practice that governs how configuration items (CIs) are identified, …
Application Change Management: Reduce Failed Changes
Picture this: the IT team of a 500-bed hospital is working late to deploy an EHR upgrade. The goal is …
The top five insights from Gartner IOCS 2025
Gartner’s IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference has always been a useful barometer for where IT operations priorities …
