How to build an AWS configuration management database
Managing configurations in large AWS setups affects every team that uses asset data. You need accurate and up-to-date information to …
Why CMDBs Keep Failing (And What CMDB Governance Actually Fixes)
Most IT teams already know their CMDB isn’t fully accurate. The data drifts. Tickets get routed to the wrong teams. …
What Is SACM? A Practical Guide for IT Teams
TLDR: SACM (Service Asset and Configuration Management) is the ITIL 4 practice that governs how configuration items (CIs) are identified, …
Application Change Management: Reduce Failed Changes
Picture this: the IT team of a 500-bed hospital is working late to deploy an EHR upgrade. The goal is …
ServiceNow configuration items (CIs) and configuration management in ServiceNow CMDB: A step-by-step guide
In 2025, misconfigurations remained the top cause of enterprise security and service failures.
The top five insights from Gartner IOCS 2025
Gartner’s IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference has always been a useful barometer for where IT operations priorities …
