CMDB Automation for Atlanta’s Logistics and Supply Chain Enterprises
A new distribution center opens on the Atlanta perimeter, scanners and edge boxes hit the floor, and the ticket queue …
IT Discovery in Healthcare: The Devices Your Network Doesn’t Know It Has
On May 8, 2024, Ascension Health detected unauthorized network activity across its digital environments, declaring a major cybersecurity event. The …
How Service Mapping in Aviation Stops Minor IT Glitches from Grounding Global Flights
On July 19, 2024, a defective sensor update distributed by a third-party cybersecurity platform incapacitated millions of Windows hosts across …
ITOM in Insurance: Why Claims and Underwriting Systems Fail Quietly
In June 2025, Erie Indemnity disclosed an information security event that disrupted network systems used for quoting, servicing, billing, claims, …
Reconciling Fragmented Agency Ownership Into One CMDB Record
The Department of Health and Human Services did not need 99 separate systems to prepare for and respond to a …
Banking and Financial Services: Managing Software Licensing Across Trading and Risk Platforms
On a Monday morning, the IT asset management lead at an international investment bank receives an unannounced compliance audit notice …
Banking and Financial Services: Tracing How System Outages Cascade Into Transaction Failures
At 2:15 PM on a busy trading afternoon, payment processing response times spike across a commercial bank’s digital channels. Within …
Tracking IT Systems Across Sprawling Campus Networks
When fall semester registration opens, a single university can push tens of thousands of students, faculty, and researchers onto shared …
Why ITOM Fails, And How to Fix It
An enterprise operations center integrates ten specialized monitoring feeds into a modern IT operations management platform. Within hours, the ingestion …
