Why ITOM Fails, And How to Fix It
An enterprise operations center integrates ten specialized monitoring feeds into a modern IT operations management platform. Within hours, the ingestion …
Service Mapping in Hospitality: A Guide to Preventing Booking and Payment System Outages
On Friday, March 29, 2024, Omni Hotels & Resorts began a nationwide systems disruption that hit reservations, digital room-key access, …
Service Mapping in Higher Education: Mapping Dependencies Behind LMS and Enrollment Systems
Campus technology environments operate under an organizational paradox. Campus IT departments organize staffing, budgets, and operational oversight around individual application …
Service Mapping for Manufacturing: Mapping ERP and Supply Chain Dependencies
When Jaguar Land Rover disclosed a cyberattack in September 2025, the company did not report a machine failure or a …
ITAM in Insurance: Tracking Aging Infrastructure Nearing End of Life
An enterprise server can continue processing insurance policy transactions without throwing a single hardware error. A core network switch can …
ITOM for Hospitality: Beyond the Booking Rush | Virima
A hotel’s busiest weekend of the year is rarely a mystery. Advance reservations, group blocks, and last year’s occupancy data …
IT Discovery for Aviation and Airlines: Identifying Every System Tied to Safety and Operations
A freeze, a review, or an incident asks for the full set of ground systems tied to safety and operations. …
Service Mapping for SaaS Companies: Mapping Microservices and Cloud Dependencies
When a user of a SaaS product opens an application URL, the browser only displays a single interface. Behind that …
Service Mapping in Insurance: The Dependencies Behind Every Stalled Claim
On June 7, 2025, Erie Insurance’s security team spotted unusual activity on its network. The company disconnected systems to contain …
