Service Mapping in Hospitality: A Guide to Preventing Booking and Payment System Outages
On Friday, March 29, 2024, Omni Hotels & Resorts began a nationwide systems disruption that hit reservations, digital room-key access, …
Service Mapping in Higher Education: Mapping Dependencies Behind LMS and Enrollment Systems
Campus technology environments operate under an organizational paradox. Campus IT departments organize staffing, budgets, and operational oversight around individual application …
Service Mapping for Manufacturing: Mapping ERP and Supply Chain Dependencies
When Jaguar Land Rover disclosed a cyberattack in September 2025, the company did not report a machine failure or a …
Service Mapping for SaaS Companies: Mapping Microservices and Cloud Dependencies
When a user of a SaaS product opens an application URL, the browser only displays a single interface. Behind that …
Service Mapping in Insurance: The Dependencies Behind Every Stalled Claim
On June 7, 2025, Erie Insurance’s security team spotted unusual activity on its network. The company disconnected systems to contain …
Service Mapping in Pharma and Life Sciences: The Dependencies Regulators Check
Regulated data integrity depends on an interconnected chain of corporate systems, applications, and physical infrastructure. While third-party contract research organizations …
Telecom Service Dependency Mapping for Outage Diagnosis | Virima
When a tier-one telecommunications network experiences a service degradation, Network Operations Center (NOC) engineers face an immediate race against time. …
IT Discovery in Public Sector: Find Legacy Systems Before the Next Outage
A state health department opened a change window on a claims interface that every spreadsheet still called “low risk.” The …
Why You Can’t Segment What You Can’t See: The Zero Trust Visibility Gap
In February 2024, attackers used stolen credentials to access a Citrix remote access portal at Change Healthcare, a claims-processing subsidiary …
