ITSM Archives | Page 10 of 20 | Virima

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How to Prevent Duplicate CIs and Sync Errors in ServiceNow CMDB Integration
TLDR
- Duplicate CIs in ServiceNow CMDB, often referred to as ServiceNow CMDB duplicate CIs, originate from multiple discovery sources,
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The top five insights from Gartner IOCS 2025
Gartner’s IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference has always been a useful barometer for where IT operations priorities …
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Transform your ITSM with relationship mapping app
Introduction
TL;DR
What is relationship mapping in ITSM?
Compare & contrast: Mapping types
Why relationship mapping matters
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Incident communication: A complete guide with best practices
Key takeaways
What does incident communication mean
What is major incident communication?
Why is major incident communication
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Service desk vs. help desk: What is the difference?
What is an IT help desk?
Features of an IT help desk:
What is IT service desk?
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ITOM vs ITSM: Key differences and how they work together
Introduction
TL;DR: Executive summary- ITOM vs ITSM
What is ITSM?
Core concepts of ITSM
Key objectives of
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Easyvista CMDB: Features, benefits, and alternative
Features of EasyVista CMDB
Clear asset and configuration management
Ready-to-use modules for faster setup
Efficient alerting tools
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How Halo ticketing gets better with Virima’s ViVID tool
Overview of the Halo ticketing system
Features of the Halo ticketing system
What are ViVID™ and service
…
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IT operations and service management made simple
Defining IT operations and service management
The interdependence of IT operations and service management: Foundation and feedback
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