How to enhance IT change management process with Virima
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How to enhance IT change management process with Virima

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According to recent surveys, up to 70% of IT changes fail to meet their objectives due to inadequate planning and execution. Navigating the complex terrain of IT demands a robust IT change management process to ensure seamless transitions. Enter Virima – renowned for its prowess in asset management, service management, and operations management. For IT change managers, Virima offers a comprehensive solution that streamlines the entire process from planning to implementation.

With Virima’s intuitive feature, gone are the days of manual tracking and tedious coordination. Its meticulously crafted features empower IT change managers to devise plans all within a single platform. Whether it’s assessing risks, shortening service disruptions, or communicating changes across teams, Virima provides the tools needed to master every facet of the IT change management plan.

Join us as we delve deeper into the transformative power of Virima. Subsequently revolutionizing the way IT change management is approached and executed.

Types of changes in an IT environment

In an IT environment, changes can take various forms, each with its own set of challenges and requirements. The primary types of changes include:

Hardware & software changes

Hardware changes involve modifications, upgrades, or replacements of physical devices and components used in an IT environment. These changes can be driven by several factors, including performance improvement, end-of-life equipment, increased capacity needs, or new technological advancements. 

Configuration changes

These include modifications made to the setup or attributes of IT infrastructure, or services. These changes are typically managed through a structured process. This ensures that they do not disrupt operations or compromise the security and integrity of the IT environment. 

Process changes: 

These changes involve modifying, updating, or overhauling procedures and workflows. These dictate how tasks are performed, and delivered, and how objectives are achieved within the IT department.

Organizational changes

Organizational changes, such as restructuring teams or shifting responsibilities, aim to enhance efficiency and embrace new technologies. These changes also aim to meet market demands, bolster security, and align with business strategies.

Managing IT infrastructure changes with Virima

Managing change effectively within an IT infrastructure can be a daunting task. According to Gartner, 73% of change-affected employees report experiencing moderate to high-stress levels, and those suffering from change-related stress perform 5% worse than the average employee. 

Moreover, McKinsey research indicates that 70% of change management efforts fail, and at the top of the list of causes are employee resistance and lack of management support.

At its core, an effective IT change management software identifies and mitigates risks associated with changes across technology, business processes, and policies. Indeed, this is where Virima comes into play. With its comprehensive suite of tools and solutions, Virima empowers organizations to master IT change management process with confidence. 

In addition, Virima ensures smooth and efficient execution of change initiatives. Moreover, it enables users to identify, prioritize, communicate, and plan resources, before implementing them.

Optimal IT change management process requires Virima service mapping

Service mapping, evidently, plays a pivotal role in change management within IT environments. Let’s dive deep into how this works.

Identifying dependencies and relationships

Service mapping enables IT teams to visually map out all IT services and infrastructure components. They include servers, databases, applications, and network devices as well. This comprehensive overview aids in identifying dependencies and relationships. As a result, shedding light on potential points of failure or risks associated with changes.

Assessing impact and planning changes

Leveraging service mapping during change planning allows IT teams to assess the potential impact of proposed changes. By pinpointing affected services or components and understanding their interplay, teams can mitigate risks and ensure smooth implementation.

Managing conflicts and ensuring coordination

Service mapping, therefore, helps identify conflicts or issues that may arise from simultaneous changes. By grasping dependencies and relationships, IT teams can execute changes in a coordinated manner, reducing the likelihood of unexpected consequences.

Continuous monitoring improves the IT change management process

Firstly, updating the service map continuously provides invaluable insights into the evolving IT environment. Then, by monitoring changes and their effects over time, IT teams can identify areas for process enhancement. As a result, this optimizes their IT change management policy.

Read: How to use service mapping for risk management?

Streamlined IT change management process with Virima Visual Impact Display (ViVID™)

Virima Visual Impact Display (ViVID™) enhances the utility of service mapping by providing

Visual representation for comprehensive change management

ViVID™ visually represents the IT ecosystem by decoding relationships between assets, applications, and services. Consequently, this is essential for a comprehensive IT change management process since ‘what changed’ can be easily identified.

ViVID™ overlays for stakeholder identification and risk anticipation

They aid in identifying stakeholders, anticipating risks, and preventing change collisions within ITSM planned changes, reinforcing proactive IT change management process.

Simplified asset and service management by Virima discovery and service mapping integration

ViVID™ seamlessly integrates with Virima discovery and service mapping, facilitating the identification of connections and dependencies crucial for the IT change management process.

Bridging data silos for enhanced collaboration

ViVID™ centralizes data, breaking down information silos and promoting better collaboration and decision-making across departments, aligning with the IT change management policy.

Swift incident response and reduced downtime

ViVID™ swiftly identifies root causes of disruptions, leading to reduced downtime and improved business operations, in line with IT change management best practices.

Virima’s collaborative nexus for effective IT change management process

Virima’s integration with Ivanti, Jira Service Management (JSM), ServiceNow, and others greatly enhances the effectiveness of IT change management processes. As a result, these integrations facilitate seamless information exchange between Virima and other key IT management systems. What’s more, ensuring synchronization across all platforms and simplifying change procedures.

Virima’s tools offer integration and automation, which ensures that:

ITSM overlays enhance change management efficiency: Through ViVID™’s compatibility with platforms like ServiceNow, Ivanti, Cherwell, and Jira, organizations can swiftly identify assets with open incidents or recent changes. For instance, Ivanti Neurons for ITSM customers benefit from ViVID’s clear, consumable views, offering profound insights. This clarity is essential for the IT change management process, enabling the identification of root causes, anticipation of impacts on major applications, and assessment of potential risks. 

Reduced downtime and quick recovery: Service mapping and ViVID’s features help prevent costly service disruptions by understanding dependencies and potential impacts. They also enable faster recovery by quickly identifying affected areas during disruptions. Integration with system monitoring tools and third-party ITSM platforms such as ServiceNow and Jira enhances Virima service mapping’s ability to reduce downtime and manage changes more effectively.

Automated discovery and mapping facilitates impact analysis: Virima Discovery automates the intensive task of service mapping. Moreover, it maintains the CMDB updated with the current state of IT assets and their relationships without needing manual input. By continuously updating the service map, ITSM platforms ensure that the CMDB is always current. In addition, it also ensures it is reflective of the actual state of IT assets. 

On the other hand, the codeless configuration feature of ServiceNow and Virima helps to maintain an accurate CMDB. Consequently, setting up Virima’s connection to the ServiceNow CMDB requires no coding whatsoever, ensuring a seamless setup process. This streamlines the upkeep of a reliable CMDB, crucial for accurate impact assessment and prompt detection of service interruptions, offering a notable advantage in the IT change management process.

Take your first step to streamline the IT change management process

An effective IT change management plan is crucial for any organization’s IT operations. Further, it mitigates the risk of disrupting business activities. 

Virima service mapping and ViVID™ play a key role in revolutionizing change management within IT enterprises. By efficiently managing data, automating processes, and visually representing critical connections, these features offer valuable insights and facilitate better decision-making. They expedite incident resolution, foster collaboration among various stakeholders, coordinate actions across departments, and promote a cohesive IT environment. 

So, what are you waiting for?

Request a demo to optimize the IT change management process in your IT company and unlock its transformative potential.

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