Top 5 ITOM solutions to boost your business needs
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Top 5 ITOM solutions to boost your business needs

ByTeam Virima

Table of Contents

The digital transformation is upon us, and with it comes a massive surge in IT complexity. To stay competitive, businesses need IT operations management that are not just reactive, but proactive and predictive. This is where cutting-edge ITOM solutions come into play. But with a sea of options, how do you choose the right ones? 

We’ve curated a list of five powerhouse ITOM solutions that are shaping the future of IT management, empowering businesses to thrive in the age of automation and AI.

1. Virima: Unparalleled visibility and actionable insights

Virima’s approach to ITOM centers on providing a holistic view of the IT environment. This is achieved through a combination of powerful discovery, service mapping, and data visualization features.  

Unparalleled visibility through advanced discovery:

Virima’s IT discovery capabilities seamlessly discover and track all IT assets. This includes hardware, software, cloud resources, and even non-IT assets. Also, this comprehensive approach eliminates data silos and ensures an accurate, up-to-date inventory.  

Furthermore, Virima provides near real-time inventory updates. This ensures that IT teams have access to accurate data for informed decision-making. Also, continuous monitoring keeps the inventory current, reflecting any changes in the IT environment.  

Actionable insights with ViVID (Virima Visual Impact Display):

Virima’s unique ITOM service mapping, enhanced with ViVID, provides a visual representation of the IT infrastructure. This highlights dependencies and potential risks.  

ViVID offers visually stunning service maps with filterable and shareable views. Also, this allows IT teams to quickly understand complex relationships between assets and services.  

Additionally, ViVID enables data-driven insights by overlaying ITSM data, vulnerability information, and other critical data onto service maps. This provides a clear understanding of the impact of IT events on service performance.  

Streamlined IT operations through automation and integration:

Virima streamlines IT operations through automation and seamless integration with popular ITSM tools like ServiceNow, and Jira Service Management, HaloITSM, and others. This provides a unified view of IT operations, enhancing collaboration and efficiency.  

Furthermore, Virima’s vulnerability management capabilities proactively identify and prioritize vulnerabilities within the IT infrastructure. Also, this enhances the security posture and minimizes the risk of service disruptions.  

Enhanced collaboration and future-proof scalability:

Virima fosters collaboration across IT teams by providing a centralized platform for accessing and analyzing asset data.  

Additionally, Virima’s platform is designed for scalability and flexibility. It can seamlessly adapt to accommodate the growing needs of any organization.  

Continuous improvement with Autonomic Social Discovery:

Virima’s Autonomic Social Discovery leverages a crowdsourcing approach to continuously improve CMDB and ITAM data integrity, ensuring your information is always accurate and up-to-date.  

Benefits of Virima for ITOM

By leveraging Virima’s advanced features, organizations can achieve a higher level of IT maturity and gain a significant competitive advantage.

  • Improved IT service delivery:
    • Faster incident resolution is achieved through accurate and up-to-date information about IT assets.
    • Improved service request fulfillment is facilitated by Virima’s integration with ITSM tools.
    • Enhanced user experience is achieved through efficient service delivery and quick issue resolution.  
  • Enhanced operational efficiency:
    • Automated workflows streamline repetitive tasks, freeing up IT staff for strategic initiatives.  
    • Proactive vulnerability management minimizes downtime and reduces the risk of service disruptions. 
    • Optimized resource utilization leads to cost savings and improved efficiency.  
  • Reduced operational costs:
    • Virima helps reduce operational costs by identifying and eliminating redundant software licenses and optimizing hardware utilization.  
    • Proactive maintenance and vulnerability management prevent costly equipment failures and data breaches.  
  • Increased visibility into IT operations:
    • Virima provides a single source of truth for all IT assets and services.  
    • Near real-time data and insightful reports provide valuable insights into IT asset utilization, service performance, and potential risks.  
  • Improved decision-making:
    • Accurate and up-to-date information enables informed decisions about IT investments and resource allocation.  
    • Data-driven insights empower organizations to optimize IT operations and achieve business objectives.

In conclusion, Virima offers one of the most powerful and comprehensive ITOM solutions that provide unparalleled visibility, actionable insights, and streamlined operations. Also, this enables organizations to optimize their IT infrastructure, enhance service delivery, and gain a significant competitive advantage.  

2. ServiceNow: Enhancing ITOM solutions with Virima integration

ServiceNow is a dominant player in the ITSM space, and its ITOM solutions play a crucial role in managing complex IT environments. However, by integrating with Virima, ServiceNow users can significantly enhance their ITOM capabilities, achieving greater visibility and efficiency.

ServiceNow ITOM and Virima integration: A powerful combination

ServiceNow’s ITOM offerings provide a range of tools for monitoring, managing, and automating IT operations. However, Virima’s integration complements these capabilities, offering unique advantages.

  • Cost-effective ITOM with low TCO and faster ROI:
    • Virima’s discovery and service mapping integration with ServiceNow ITSM provides a cost-effective alternative to relying solely on ServiceNow’s standalone ITOM bundle.
    • Also, this integration allows organizations to experience advanced ITOM capabilities with a lower Total Cost of Ownership (TCO) and a faster Return on Investment (ROI).
  • Enhanced discovery and CMDB accuracy:
    • Virima’s robust discovery capabilities provide a comprehensive and accurate view of the IT environment, supplementing ServiceNow’s discovery tools.
    • This integration ensures that the ServiceNow CMDB is populated with accurate and up-to-date asset information, which is crucial for effective ITOM.
  • Unparalleled service mapping and ViVID:
    • Virima’s unique service mapping, enhanced with ViVID (Virima Visual Impact Display), provides a visually stunning representation of IT infrastructure dependencies.
    • Also, this allows ServiceNow users to gain deeper insights into the relationships between assets and services, improving incident resolution and change management.
    • ViVID overlays ITSM data, vulnerability information, and other critical data onto service maps, providing data-driven insights.
  • Streamlined incident and change management:
    • By integrating Virima’s service mapping with ServiceNow’s incident and change management processes, IT teams can quickly identify the root cause of incidents and assess the impact of changes.
    • Also, this leads to faster incident resolution, reduced downtime, and minimized disruption to business operations.
  • Improved vulnerability management:
    • Virima’s vulnerability management integration allows for the proactive identification and prioritization of vulnerabilities within the IT infrastructure.
    • By combining this with ServiceNow’s workflow automation, organizations can effectively remediate vulnerabilities and enhance their security posture.

Benefits of Virima integration for ServiceNow ITOM users:

  • Enhanced visibility:
    • Gain a comprehensive and accurate view of the IT environment through Virima’s robust discovery and service mapping capabilities.
    • Visualize complex dependencies between assets and services with ViVID.
  • Improved efficiency:
    • Streamline incident and change management processes with Virima’s service mapping integration.
    • Automate CMDB updates and vulnerability management workflows.
  • Reduced costs:
    • Achieve advanced ITOM capabilities with a lower TCO and faster ROI compared to relying solely on ServiceNow’s ITOM bundle.
    • Minimize downtime and reduce the risk of costly service disruptions.
  • Enhanced decision-making:
    • Make informed decisions based on accurate and up-to-date asset information and service maps.
    • Leverage data-driven insights to optimize IT operations and improve service delivery.

By integrating Virima with ServiceNow, organizations can unlock the full potential of their ITOM capabilities, achieving greater efficiency, visibility, and cost savings.

3. ManageEngine: Comprehensive ITOM Offerings

ManageEngine offers a comprehensive suite of ITOM tools that cater to various aspects of IT operations. Also, their offerings include network monitoring, application performance monitoring, server monitoring, and IT analytics. 

Additionally, ManageEngine’s ITOM solutions provide real-time visibility into your IT infrastructure, enabling you to identify and resolve issues quickly. Furthermore, their solutions are designed to be user-friendly and affordable, making them a suitable choice for organizations of all sizes.

4. Atlassian (Jira Service Management): Leveraging Virima for enhanced ITOM

Atlassian’s Jira Service Management (JSM) is a powerful platform for IT service management, but its ITOM solutions can be significantly enhanced through integration with Virima. This integration empowers JSM users to gain deeper visibility, improve incident response, and streamline their IT operations.

Virima integration: Transforming Jira Service Management into a robust ITOM platform

Virima’s integration with Jira Service Management provides a critical layer of ITOM functionality, turning JSM into a more comprehensive IT management solution.

  • Enhanced discovery and CMDB accuracy:
    • Virima’s robust discovery capabilities provide a comprehensive and accurate view of the IT environment, filling potential gaps in JSM’s native asset tracking.
    • Also, this integration ensures that the JSM CMDB is populated with accurate and up-to-date asset information, crucial for effective incident and change management.
  • Unparalleled service mapping and ViVID:
    • Virima’s unique service mapping, enhanced with ViVID (Virima Visual Impact Display), provides a visually stunning representation of IT infrastructure dependencies.
    • This allows JSM users to gain deeper insights into the relationships between assets and services, improving root cause analysis and impact assessment.
    • Also, ViVID overlays ITSM data, vulnerability information, and other critical data onto service maps, providing data-driven insights directly within the JSM interface.
  • Streamlined incident and change management:
    • By integrating Virima’s service mapping with JSM’s incident and change management workflows, IT teams can quickly visualize the impact of incidents and changes.
    • Also, this leads to faster incident resolution, reduced downtime, and minimized disruption to business operations.
  • Improved vulnerability management:
    • Virima’s vulnerability management capabilities provide proactive identification and prioritization of vulnerabilities within the IT infrastructure.
    • Also, by integrating with JSM workflows, organizations can effectively track and remediate vulnerabilities, enhancing their security posture.

Benefits of Virima integration for Jira Service Management users:

  • Advanced visibility:
    • Gain a comprehensive and accurate view of the IT environment through Virima’s robust discovery and service mapping capabilities.
    • Visualize complex dependencies between assets and services with ViVID, directly within JSM.
  • Improved efficiency:
    • Streamline incident and change management processes with Virima’s service mapping integration, leading to faster resolution times.
    • Automate CMDB updates and vulnerability management workflows, reducing manual effort.
  • Reduced risk:
    • Minimize downtime and reduce the risk of service disruptions with proactive vulnerability management and accurate impact assessments.
    • Improve change management success rates by visualizing potential impacts before implementation.
  • Enhanced decision-making:
    • Make informed decisions based on accurate and up-to-date asset information and service maps, directly within JSM.
    • Leverage data-driven insights to optimize IT operations and improve service delivery.

Hence, by integrating Virima with Jira Service Management, organizations can unlock the full potential of their ITOM capabilities, achieving greater visibility, efficiency, and risk reduction.

5. Ivanti: ITOM capabilities with branded Virima Service Mapping

Ivanti’s ITOM solutions offer robust capabilities for managing IT assets and services. However, by leveraging Virima’s service mapping technology, Ivanti users can gain an even deeper level of visibility and control over their IT environment. This integration empowers organizations to streamline operations, improve incident response, and enhance overall IT efficiency.

Ivanti ITOM and Virima Service Mapping: A powerful partnership

The integration of Virima’s ITOM service mapping with Ivanti’s ITOM offerings provides a significant advantage for organizations seeking enhanced visibility and control.

  • Ivanti-branded Virima Service Mapping:
    • Ivanti offers a branded version of Virima’s service mapping, seamlessly integrated into its platform.
    • Also, this provides Ivanti users with visually stunning service maps that represent their IT infrastructure dependencies in a clear and intuitive manner.
  • Enhanced visibility and dependency mapping:
    • The integration allows Ivanti users to visualize complex relationships between IT assets and services.
    • Also, this provides a comprehensive understanding of how changes or incidents can impact the entire IT environment.
  • Data-driven insights with ViVID overlay:
    • Virima’s ViVID (Virima Visual Impact Display) technology overlays critical data, such as ITSM information and vulnerability data, onto the service maps.
    • This provides Ivanti users with actionable insights directly within the service mapping interface.
  • Improved incident and change management:
    • By visualizing dependencies, Ivanti users can quickly identify the root cause of incidents and assess the impact of planned changes.
    • Also, this leads to faster incident resolution, reduced downtime, and minimized disruption to business operations.
  • Proactive vulnerability management:
    • The integration enhances Ivanti’s vulnerability management capabilities by providing a visual representation of vulnerable assets and their dependencies.
    • Also, this enables IT teams to prioritize remediation efforts and reduce the risk of security breaches.

Benefits of Virima Service Mapping for Ivanti ITOM users:

  • Enhanced visibility:
    • Gain a comprehensive and visual understanding of IT infrastructure dependencies.
    • Leverage ViVID overlay for data-driven insights.
  • Improved efficiency:
    • Streamline incident and change management processes with visual dependency mapping.
    • Proactively manage vulnerabilities with enhanced visibility.
  • Reduced risk:
    • Minimize downtime and reduce the risk of service disruptions with accurate impact assessments.
    • Improve change management success rates with visual dependency analysis.
  • Enhanced decision-making:
    • Make informed decisions based on accurate and visual representations of the IT environment.
    • Leverage data-driven insights to optimize IT operations and improve service delivery.

By integrating Virima’s service mapping technology, Ivanti users can unlock the full potential of their ITOM capabilities, achieving greater visibility, efficiency, and risk reduction.

Choosing the right ITOM solutions for your business

Choosing the right ITOM solutions is crucial for optimizing IT operations and achieving business objectives. Virima stands out as a powerful solution, offering unparalleled visibility and actionable insights. 

Furthermore, integration with Virima significantly enhances the ITOM capabilities of other leading platforms like ServiceNow, Atlassian (Jira Service Management), and Ivanti. 

Additionally, ManageEngine offers a comprehensive suite of standalone ITOM tools. By carefully evaluating your organization’s needs and requirements, you can select the ITOM solutions that best align with your business goals.

Need more information about ITOM solutions offered by Virima? Schedule a demo right away!

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