Service mapping is critical for change management planTable of contentsUnderstanding the service ecosystemIdentifying the change eventsPrioritizing service impactService mapping is critical to your …
What types of service mapping is best for your business?Table of ContentsA dig into the types of service mapping1. Interface map2. Customer journey map3. Operations …
How to use service mapping for IT risk assessment and analysisTable of ContentsWhy do you need IT risk assessment and analysis for your IT assets?Steps of risk determination of …
What is ViVID™ Service Mapping and why should it be your next big investment?Table of ContentsHow does a service map work and why do you need it?ViVID™ Service Mapping: What is …
Service mapping challenges and how to overcome themTable of ContentsKey service mapping challenges1. Inability to establish the correlation between infrastructure, applications, and configuration items (CIs)…
Prepping up for service mapping implementationTable of ContentsStep 1: Obtain buy-in from relevant stakeholders involved in the mapping processStep 2: Determine internal dependencies, …