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The top five insights from Gartner IOCS 2025
Gartner’s IT Infrastructure, Operations & Cloud Strategies (IOCS) Conference has always been a useful barometer for where IT operations priorities …
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Reduce MTTR with Xurrent Ticketing & Virima Service Mapping
The Context Gap in ITSM: Why Tickets Alone Aren’t Enough
Virima’s Service Maps: A 360° View of
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Transform your ITSM with relationship mapping app
Introduction
TL;DR
What is relationship mapping in ITSM?
Compare & contrast: Mapping types
Why relationship mapping matters
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How service mapping can improve the IT incident management process
Incident Management 101: A quick recap
Where Service Mapping fits in the IT lifecycle
Why Service Mapping
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Achieving IT Excellence With ITIL Change Management Software
By Team Virima. September 22, 2025 | Updated July 2026
What is ITIL change management software?
What
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Mastering relationship mapping in IT asset management
Introduction
Summary
What is relationship mapping?
How relationship mapping enhances ITAM and CMDB practices
1. Improved visibility
…
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How Halo ticketing gets better with Virima’s ViVID tool
Overview of the Halo ticketing system
Features of the Halo ticketing system
What are ViVID™ and service
…
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What is automatic mapping in IT and how it enhances ITSM processes?
A brief overview of automatic mapping
Key features of automatic mapping software
Automated discovery and scanning
Visualization
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ServiceNow service mapping benefits for improved ITSM
Key features of ServiceNow service mapping implementation
1. Agentless mapping
2. Configuration based mapping
3. Visibility
4.
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