Asset management vs. configuration managementTable of contentsAsset managementTracking and labeling assets’ locations and states through an asset register Tracking and managing software …
Service desk vs. help desk: What is the difference?Table of ContentsWhat is an IT help desk? The features of a help desk include:What is an IT …
Five ways to effectively improve the incident management processTable of ContentsUnderstand your data and its accuracy Pre-assemble the infrastructure data pictureCapture periodic last-known-good configurations Determine your …
Your CMDB: Your ITSM-ITOM ConnectionTable of ContentsWhy Your CMDB is Critical Also read: What is a configuration item in ITIL?What Does Your …
A CMDB Without Discovery Is Just a DatabaseTable of ContentsTrustworthy dataCMDB: Attribute validationDiscovery of unauthorized devices and applications A few examples: Change enablement evolution…
Virima’s Guide to Incorporating Agile Framework with ITIL 4Table of ContentsThe Seven Guiding Principles of ITIL 4 Start Where You AreAgile: Progress Iteratively with FeedbackOptimize …
Introducing ViVID Service MapsTable of ContentsThe ViVID Difference Automated Infrastructure and Dependency MappingDynamic Service MapsITSM and Event Management IntegrationThe …
What is ITSM in 2020?Table of ContentsPreventing Service Shutdown The relationship between the data needed to automate issue detection and resolution and the …
The Importance of IT Foundations for a Growing BusinessTable of ContentsThe Foundations of ITA Strong Configuration Management Foundation is EssentialEnable IT Environments to Evolve Safely …