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ServiceNow CMDB: Best Practices
TL;DR — Quick summary for IT Operations Managers
Best practices for ServiceNow CMDB implementation
1. Define the
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Successful CMDB implementation in six steps
Table of contents
Step 1. Determine business objectives
Step 2. CMDB discovery tools
Step 3. ITSM system integration
Step 4.
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Why is CMDB business service mapping critical for IT management?
Table of contents
Understanding CMDB business service mapping
A modern approach to business service dependency mapping
Discovery planning process
Use
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Your CMDB: Your ITSM-ITOM Connection
Why Your CMDB is Critical
Also read: What is a configuration item in ITIL?
What Does Your
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A CMDB Without Discovery Is Just a Database
Trustworthy data
CMDB database: Attribute validation
Discovery of unauthorized devices and applications
A few examples:
Change enablement
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Virima’s Guide to Incorporating Agile with ITIL 4 Framework
The Seven Guiding Principles of ITIL 4 Framework
Start Where You Are
Agile: Progress Iteratively with Feedback
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Introducing ViVID Service Maps
The ViVID Difference
Automated Infrastructure and Dependency Mapping
Dynamic Service Maps
ITSM and Event Management Integration
The
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What are the ITSM trends in 2020?
Top ITSM trends to give heed to
Preventing Service Shutdown
The relationship between the data needed to
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The Importance of IT Service Management Foundations for a Growing Business
The past decade has introduced a tremendous change in the IT industry. If you were to compare your IT ecosystem
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