You’ve Decided You Need an ITAM Tool. Now What? (part 2 of 2)
The first part of this post focused on some key features your chosen IT Asset Management (ITAM) tool should have. …
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why
Although ITIL4® is very complete in its …
Optimize Your IT Business With Intelligent IT Automation Software
Earlier this year Virima sponsored a webinar on the ‘Business Value of Intelligent IT Automation’ This post summarizes some of …
ITSM Process Excellence: A Prerequisite for ITSM Success
Everybody in IT talks about processes. But how well do yours work, how do you know, and how do you …
