Discovery and Service Mapping for HaloITSM
Integration Highlights
- Automated CMDB discovery for hybrid IT
- Support for off-network PC’s and Macs
- Visualized CMDB experience
- Service mapping automation
- Virima Visual Impact Display (ViVID™)
- Autonomic Social Discovery
- Bi-directional API integration with HaloITSM
- Full CMDB schema flexibility
Detailed Overview of Virima + HaloITSM Integration
1. Introduction
The Virima and HaloITSM integration brings together Virima’s hybrid discovery, visualized CMDB, automated service mapping, and Virima Visual Impact Display (ViVID™) with Halo’s ITSM platform.
This bi-directional integration helps IT teams:
- Accelerate incident resolution
- Reduce failed changes and outages
- Streamline configuration and change management
- Build and operationalize a trusted CMDB
Beyond ITSM, Virima extends value to IT asset management (ITAM), cybersecurity, and compliance.
2. Automated CMDB Discovery for Hybrid IT
Virima Discovery leverages agentless probes and API integrations to continuously scan and map IT environments. Optional agents are also available for Windows, MacOS, and Linux, including off-network monitoring.
Discovery Highlights:
- Agentless + agent-based options
- Support for physical, virtual, cloud, and IoT assets
- Hardware, OS, and software attributes
- Discovery of websites, certificates, relationships, and dependencies
- CMDB auto-population and integrity maintenance
- Work-from-anywhere device monitoring
3. Visualized CMDB in HaloITSM
Virima simplifies building and maintaining a CMDB within HaloITSM using pre-built, customizable blueprints. These can be mapped into Halo asset groups and types, all through a no-code UI.
CMDB Highlights:
- Codeless, bi-directional integration with HaloITSM
- Certified for Service Asset & Configuration Management
- Automated updates via discovery + business rule automation
- Visualization of assets and relationships
- Virima Visual Impact Display (ViVID™) integration
- Autonomic Social Discovery™ for enriching asset and relationship data
This ensures Halo customers have a single source of truth for IT assets and dependencies.
4. Service Mapping Automation
Virima automatically generates dynamic service maps from discovery data. These maps visualize:
- Business service dependencies
- Infrastructure relationships
- Application and network topologies
- System communications
This eliminates guesswork in incident and change management.
5. Virima Visual Impact Display (ViVID™)
ViVID™ overlays HaloITSM records (incidents, changes) and NVD vulnerability data on top of service maps.
ViVID™ answers critical IT questions:
- What is the risk exposure of this change?
- Who are the stakeholders for this incident/change?
- Which change may be the root cause of an outage?
- What services are impacted by an open incident or alert?
- Which assets have known vulnerabilities?
- Where are the weak links in business services?
Result: Improved MTBF and MTTR with smarter decision-making.
6. Autonomic Social Discovery™
Some IT data requires human intelligence (not just automation). Autonomic Social Discovery™ enhances the CMDB by capturing:
- SLAs, contracts, ownership, policies, and lifecycle status (EOL)
- Multi-channel task assignments for missing data
- Adaptive learning on who best provides key information
This ensures CMDB and ITAM data remain complete and trustworthy.
7. Business Value Summary
Together, Virima + HaloITSM enable:
- Trusted CMDB with hybrid IT discovery
- Faster incident resolution and change planning
- Dynamic service mapping for dependency visualization
- Smarter risk and vulnerability prioritization
- Streamlined ITAM, ITSM, and compliance processes