How Does Virima Handle Software License Tracking and Compliance? A Complete ITAM Guide
TLDR: Virima 6.1.1 tracks software license keys in ITAM, links them to installed software instances and hardware CIs via …
How to Reduce IT Help Desk Tickets with a Self-Service Portal, Service Catalog, and Knowledge Base
Learning how to reduce IT help desk tickets starts with eliminating the routine requests that drive Tier-1 volume — password …
You’ve Decided You Need an ITAM Tool. Now What? (part 2 of 2)
The first part of this post focused on some key features your chosen IT Asset Management (ITAM) tool should have. …
Our Take on Making Modifications to the ITIL® v4
Problem management and incident management need to be treated differently. Here’s why
Although ITIL4® is very complete in its …
ITSM Process Excellence: A Prerequisite for ITSM Success
Everybody in IT talks about processes. But how well do yours work, how do you know, and how do you …
What is IT Management and How Can It Help Your Business?
The quality of IT management at your business contributes directly to how successful your business is. And given current trends …
