IT service management Archives | Virima

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AI Agents in ITSM: Why the Data Layer Determines Whether They Work
AI agents are arriving in IT service management at speed. They are being deployed to triage incidents, route tickets, fulfill …
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ITIL v4 SACM Explained: What Service Asset and Configuration Management Means for Your CMDB and Service Delivery
TLDR: SACM is the ITIL v4 practice that governs how service assets and configuration items are identified, controlled, verified, and …
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ITOM vs ITSM: Key differences and how they work together
Introduction
TL;DR: Executive summary- ITOM vs ITSM
What is ITSM?
Core concepts of ITSM
Key objectives of
…
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Your CMDB: Your ITSM-ITOM Connection
Why Your CMDB is Critical
Also read: What is a configuration item in ITIL?
What Does Your
…
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