Jira Service Management Integration Data Sheet
Highlights
- Automated CMDB discovery for hybrid IT
- Support for off-network PC’s and Macs
- Visualized CMDB experience
- Service mapping automation
- Virima Visual Impact Display (ViVID™)
- Autonomic Social Discovery™
- Bi-directional API integration with Jira Service Management
- Full CMDB schema flexibility
Detailed Overview of the Jira Service Management Integration Data Sheet
1. Introduction to the Integration
Virima’s integration with Jira Service Management (JSM) delivers powerful IT operations enhancements by combining:
- Hybrid IT Discovery (on-prem, cloud, edge, network assets)
- Visualized CMDB for better visibility and management
- Service Mapping Automation to understand dependencies
- Virima Visual Impact Display (ViVID™) for improved incident and change management
The integration provides bi-directional collaboration between Virima and Jira, helping IT teams:
- Respond to outages faster
- Mitigate risks from changes
- Maintain a trustworthy CMDB
- Prioritize vulnerabilities more effectively
It also extends value to IT asset management, cybersecurity, and compliance.
2. Automated CMDB Discovery for Hybrid IT
Virima Discovery uses agentless probes and API integrations to repeatedly scan and update IT assets across environments.
Highlights include:
- Agentless and optional agent-based discovery for Windows & MacOS
- Coverage across data center, cloud, network, and endpoints
- Identification of hardware configurations, software, websites, certificates
- Mapping of relationships and dependencies
- Maintaining CMDB integrity with automated updates
- “Work-from-anywhere” device monitoring
This ensures continuous visibility into IT assets and their interconnections.
3. Visualized CMDB in Jira Service Management
Virima simplifies building and maintaining a Configuration Management Database (CMDB) in JSM Assets with:
- Pre-built, customizable blueprints (map into existing schemas or create new ones)
- Codeless bi-directional integration with Jira Service Management
- Automated population of assets and relationships
- Business rule automation for ongoing updates
- Autonomic Social Discovery™ to keep CMDB current with human inputs (like ownership, SLAs, contracts)
The Visual Impact Display (ViVID™) makes the CMDB more actionable, showing relationships in dynamic, easy-to-understand visual maps.
4. Service Mapping Automation
Virima automatically generates service maps from discovery data, showing how applications, infrastructure, and networks work together.
Benefits include:
- Eliminates guesswork in change and incident management
- Provides visibility into dependencies and business service relationships
- Helps identify weak links, risks, and vulnerabilities before they cause failures
5. Virima Visual Impact Display (ViVID™)
A collaboration and impact analysis tool that overlays:
- ITSM records (incidents, changes)
- Vulnerability data
- Service dependencies
Key use cases:
- Assessing risk exposure for changes
- Identifying stakeholders for changes/incidents
- Finding the root cause of outages
- Prioritizing vulnerabilities based on service impact
- Reducing MTTR (Mean Time to Resolution) and MTBF (Mean Time Between Failures)
6. Autonomic Social Discovery™
This unique feature gathers human intelligence that automated discovery tools can’t capture:
- Ownership details
- SLAs and contracts
- End-of-life (EOL) policies and statuses
- Completeness of ITAM/CMDB data
It also enables:
- Multi-channel task assignments to fill missing info
- Adaptive learning of who in the organization can best provide data
7. Business Value Summary
With Virima and Jira Service Management integration, organizations gain:
- Smarter IT operations with reduced risks and failures
- Trusted CMDB as a single source of truth
- Faster incident response and better change planning
- Greater visibility into IT assets, services, and vulnerabilities
- Enhanced collaboration across IT and SecOps teams