ViVID™ Service Mapping — Live Dependency Intelligence for Every IT Action

Most IT teams approve changes without seeing what they’ll touch. ViVID™ closes that gap — live service maps built from your discovery data, with blast radius, ownership, and change risk visible before any change, incident, or AI-assisted action fires.

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Dynamic AI/ML Relationships

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ITSM and Vulnerability Overlays

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Change Impact Analysis

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Root Cause Analysis

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Simplify IT Asset and Service Management with Virima

Simplify IT Asset Management

Top Two Ways Virima Visual Impact Display Benefits IT Operations​

Vivid for IT Ops

Top Two Ways Virima Visual Impact Display Benefits Cybersecurity​

Vivid for Cybersecurity

Why Trusted Runtime Truth Changes Everything

Operational intelligence, not just maps

ViVID™ transforms static service maps into a real-time heads-up display — overlaying incidents, changes, alerts, and
vulnerabilities so your teams can act faster.

82%

Faster mean time to
resolution (MTTR)

360°

Blast radius visibility
before every change

AI/ML
Discovery-driven accuracy,
always current
Maps

Clarity when it matters most

When an outage hits, the first question is always: “What changed?” ViVID™ answers that instantly by correlating service dependencies with live operational data, helping teams pinpoint root causes and slash MTTR.

Maps

Change without the guesswork

Every change carries risk. ViVID™ visually highlights blast radius, stakeholders, and downstream dependencies, giving IT managers the confidence to plan changes without blind spots.

Maps

ML-driven accuracy

ViVID™ is built on Virima’s ML-powered discovery and service mapping engine, ensuring that visualizations are accurate, continuously updated, and reflective of real infrastructure behavior — not manually maintained diagrams.

Maps

A collaboration hub for IT, SecOps & DevOps

ViVID™ centralizes incidents, changes, vulnerabilities, and asset context into a single shared view, enabling cross-team alignment during outages, change planning, and security investigations.

Maps

A CMDB that works for everyone

Instead of a spreadsheet-like CMDB buried in forms, ViVID™ turns configuration data into a visual, navigable, and actionable asset that drives better decisions across the organization.

Maps

Complements, not replaces, your ITSM

ViVID™ fills the visibility gaps that ITSM tools alone can’t solve — bringing context, dependency awareness, and real-time impact analysis to platforms like ServiceNow, Jira, and Ivanti.

Virima Visual Impact Display (ViVID™)

How ViVID™ Service Mapping Works

Discovery feeds service definition. Service definition feeds the map. The map
stays current automatically.
Number 1

Discovery data

Virima discovers your infrastructure via scheduled scans, keeping asset inventory fresh and accurate.

Number 2

Service definitions

Your team defines services once — via the Virima UI.

Number 3

Dependency mapping

ViVID™ builds the full dependency structure automatically and refreshes it as new scan data comes in.

Number 4

Live dependency map

Always current with the latest scan data. No manual maintenance. No stale diagrams. Explainable at every layer.

See your environment like never before

Act faster, reduce risk, and operate with confidence.
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Change Management

With ViVID™ and Without ViVID™

With ViVID™

Same change arrives. Before CAB approval, the change manager opens the ViVID™ service map. Blast radius shows two services routing through it, a pending change in the same window, three open incidents downstream. The team reschedules, coordinates, and resolves first. The change goes through cleanly.

Without ViVID™

A load balancer update looks low-risk. CAB approves based on the ticket. The engineer executes. Three minutes later, payments goes down — the load balancer sat in the communication path between the payments app and its database cluster, a relationship that existed nowhere in the documentation.
That is the difference between change management with dependency intelligence and without it.
ITSM Overlays

Operational Context on Every Map

ViVID™ overlays active operational data directly onto your service maps through bi-directional integrations
with ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, and Hornbill:

Active incidents

Open tickets on components within the map

Pending changes

Pending changes

Approved changes scheduled on CIs within the service context
Recent changes

Recent changes

What changed on this CI and where it sits in the dependency chain
NVD vulnerabilities

NVD vulnerabilities

NIST-sourced CVEs overlaid on affected assets with business service criticality from the map

When an incident fires, responders open one map — not five tools. They see what is connected,
what changed, what is vulnerable, and who owns it.

ViVID™ and Agentic IT

AI agents now operate inside enterprise IT — remediating alerts, executing runbooks, approving changes, and adjusting configurations, often without a human in the loop. An agent that acts without blast radius context can execute a locally correct change that triggers a P1 downstream.
ViVID™ provides the discovery-sourced context AI platforms need to act safely. Before any AI-initiated action fires, blast radius is visible, ownership is known, and change risk is surfaced.

That is trusted runtime truth for agentic IT — what actually exists, how it’s connected, what changed, what could break, and who owns it. Live, explainable, and policy-aware.

What Makes ViVID™ Unique?

ViVID™ overlays operational context — ITSM records, vulnerability data, and change history — directly onto machine-learned service maps.
This is trusted runtime truth in action: every dependency, risk, and change visible in one view.

ViVID™ Unique
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ITSM Records

Through bi-directional integrations with many popular ITSM platforms, incidents, recent changes, and pending changes are shown within every map view to reduce the guesswork in both change planning and incident response.

Vulnerability Insights

NIST NVD vulnerabilities are displayed on ViVID's maps so remediation priorities are based not only on the severity of the vulnerability, but also on the criticality of the affected asset and the business services it supports.

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Visual Dependency Intelligence

ViVID™ assigns distinct colors to each dependency type, giving teams an immediate, intuitive understanding of service relationships — and how a single change or failure could ripple across the environment.

Why Vivid™

What ViVID™ Shows That Other
Service Mapping Tools Don't

Most service mapping tools show you a map. ViVID™ shows you what that map means right now —
with live runtime truth layered directly on top.
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Blast radius before the change, not after the incident

Other tools show dependencies. ViVID™ shows you which services and assets a proposed change will touch — before CAB approves it. Pending changes and open incidents on related CIs are visible on the map, not buried in a separate ticket queue.

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ITSM overlays — incidents, changes, and vulnerabilities on the map itself

ViVID™ pulls live ITSM records from ServiceNow, Jira Service Management, Ivanti, Halo, Xurrent, Hornbill, and TeamDynamix and overlays them directly onto discovery-sourced maps — whichever of those platforms your tickets live in.

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Cross-platform portability

Unlike platform-native service maps that only live inside one tool, ViVID™ maps are sourced from Virima's discovery layer — making the same service intelligence available to every ITSM platform you connect. Teams on Jira Service Management see the same blast radius visibility as teams on ServiceNow.

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Shadow assets and undocumented connections

ViVID™ Communication Flow views surface host-to-host connections including assets not yet in your CMDB — so undocumented dependencies don't stay hidden until they cause an incident.

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NIST NVD vulnerabilities on the service map

Vulnerability tools give you CVE lists ranked by CVSS score. ViVID™ shows CVEs on the map, weighted by the criticality of the business service the affected asset supports — so remediation priority follows service impact, not a raw severity score.

Dynamic Visualizations

Business Service Map

This is generally considered the most useful view because it provides detailed visibility into how your business services and major applications are supported across the entire IT estate. Add in ITSM overlays and you have a heads-up display for root cause and impact analysis.

Business service map

Application Dependency Mapping

Visualize how applications and services connect to each other without all the noise of infrastructure components getting in the way
Application Dependency Mapping 

Communication Flows

View server-to-server and server-to-host communications with port numbers and protocol details, including “ghost machines” not yet in the CMDB. Useful for identifying undocumented connections and understanding how traffic moves across your environment.

Cloud Relationships

Map cloud resources across AWS and Azure alongside your on-prem infrastructure. See how EC2 instances, VPCs, Virtual Machines, App Gateways, and other cloud assets relate to the services they support.
Cloud Relationships

Network Device Dependencies

Map VLANs and device connectivity across your network infrastructure. Understand how routers, switches, firewalls, and load balancers connect and which services depend on them.

Network Device Dependencies

Service Topology

View hierarchical relationships such as website and database dependencies. Understand how services are layered and which components sit upstream or downstream of each other.
Service topology

Top ViVID™ Service Mapping Use Cases

Change Impact Analysis

Change Impact Analysis

See which services and teams are affected before a change executes, with pending and recent changes overlaid directly on your service maps.

Root Cause Analysis

Root Cause Analysis

Identify the root cause of service disruptions faster by tracing the path from a failing service back to the originating CI, with incident and change history visible in context.

Improved Cyber Security

Vulnerability Prioritization

Prioritize vulnerability remediation based on asset criticality and business service impact, with NVD vulnerabilities shown directly on the map — so teams act on what matters, not just what scores highest in CVSS.

Business Continuity Planning

Business Continuity Planning

Identify single points of failure and know which services and infrastructure must be restored first during a disruption.

Compliance and Audit

Compliance and Audit

Provide auditors with clear visual evidence of asset relationships, communication flows, and service dependencies for SOX, HIPAA, and PCI compliance.
Digital Transformation

Migration Planning

Visualize what is running, how it connects, and what depends on it before consolidating data centers or migrating to the cloud.

FAQ’s around
ViVID™ Service Mapping

01. What is service mapping in ITSM?
Service mapping in ITSM is the process of identifying and documenting the relationships between IT assets, applications, and the business services they support. In practice, it answers the question: if this component fails or changes, which business services are affected, who owns them, and what is the downstream blast radius? ViVID™ takes service mapping beyond documentation by connecting it to live discovery data, live ITSM records, and vulnerability intelligence — so the map stays current and actionable, not a static diagram from a workshop six months ago.

ViVID™ is the visual layer of your Virima CMDB. Name a service, point it to a logical starting point such as an application or web server, and all of its dependencies become part of the map. Any change to the underlying configuration data is automatically reflected, so teams always have an accurate picture of which servers, applications, network infrastructure, and cloud resources support each business-critical service. From there, ViVID™ overlays ITSM records and vulnerability data onto these maps, enabling use cases like change impact analysis, root cause analysis, and vulnerability prioritization.

Service Mapping helps you gain control over your IT operations and make informed decisions by quickly diagnosing problem areas and prioritizing actions based on business impact. It eliminates the errors that come with manual mapping and ensures your teams always work with accurate, current data. ViVID™ Service Mapping takes this further by turning discovery-sourced CMDB data and machine-learned relationships into service maps with ITSM records, vulnerability data, and blast radius visibility overlaid directly — so teams resolve incidents faster and plan changes with full impact context. 

You can have discovery without service mapping but you cannot have service mapping without discovery. A typical discovery tool provides an inventory of assets and some high-level relationships. A true service mapping solution goes further with discovery of in-depth relationships between assets, including hardware, applications and websites. These relationships are then represented in dynamic maps that automatically adjust based on changes to the environment.
Application dependency mapping (ADM) identifies the connections between individual applications — which app communicates with which server, which database feeds which front-end. Service mapping operates at a higher level. It groups those application dependencies into a complete picture of a business service, including the hardware, network infrastructure, and cloud resources that support it. Think of ADM as individual roads; service mapping is the city plan showing how those roads connect hospitals, data centers, and revenue-critical applications into a functioning system. You need ADM data to build accurate service maps, but ADM alone does not tell you which business services go down when a single database server fails. ViVID™ delivers both layers from a single discovery-sourced foundation.
Service mapping cuts MTTR by giving incident responders an instant visual of every component that supports a failing service — servers, applications, databases, network devices, and their interdependencies. Instead of the usual war-room guessing game, the team can immediately see what changed, what’s affected, and where the likely root cause sits. When a service disruption hits, the first question is always “what changed?” A current service map with ITSM overlay answers that in seconds. You can see which assets have open incidents, which had recent changes, and trace the blast radius without opening a dozen monitoring tools. That’s the difference between a 4-hour outage and a 20-minute fix.
Yes — and it has to. Most IT environments today aren’t purely on-premises or purely cloud. They’re a mix of physical servers, private cloud, AWS, Azure, and SaaS applications all stitched together to deliver a single business service. The challenge is that cloud resources spin up and down constantly. A service map that only captures your on-prem footprint misses half the picture. Effective service mapping software needs to discover assets across all environments — data centers, AWS EC2 instances, Azure VMs, Kubernetes clusters — and map the dependencies between them automatically. Virima Service Mapping handles on-premises, cloud-based, and hybrid services, pulling discovery data from across your entire environment to build maps that reflect reality, not just the part you can physically touch.
Service mapping relies on discovery data to build accurate maps. At minimum, it needs a complete inventory of your IT assets (servers, network devices, applications, databases) and the relationships between them — which server hosts which application, which application communicates with which database, what ports and protocols are in use. The richer the discovery data, the better the service maps. IP addresses and hostnames are table stakes. What really makes maps useful is communication data (host-to-host connections, traffic flows), installed software details, configuration attributes, and cloud resource metadata. Without automated discovery feeding this data continuously, service maps go stale within weeks. Manual entry can’t keep pace with infrastructure changes — especially in environments where cloud resources spin up and down daily.
Three challenges trip up most service mapping efforts. Incomplete discovery data: If your discovery tool doesn’t reach every subnet, cloud account, or network segment, your maps will have blind spots. The fix: consolidate discovery into a single platform that covers your full environment — on-prem, cloud, and everything between. Stale maps: Manual mapping efforts are outdated the moment they’re finished. Infrastructure changes daily. The only sustainable approach is automated discovery feeding directly into your service maps so they reflect the current state, not last quarter’s state. Lack of institutional knowledge: Automated discovery captures technical relationships, but it can’t tell you that a particular service is business-critical or that a specific server is only used during quarter-end processing. You need input from service owners and application teams to refine automated maps into something truly useful. Start small — map one or two high-priority services, get feedback, iterate, then expand.
Service mapping gives change advisory boards (CABs) and change managers something they rarely have: a clear, visual answer to “what will this change affect?” Before approving a change, the team can pull up the service map for the affected asset and immediately see every upstream and downstream dependency. A firewall rule change that looks low-risk in isolation might sit directly in the communication path of a revenue-critical application. Without a service map, that connection stays hidden until something breaks in production. With ITSM integration, service maps also show pending changes on related assets — so you can spot change collisions before they happen. After a change goes wrong, the map helps pinpoint what was recently modified across the affected service, speeding up rollback decisions.
ViVID is built for any IT stakeholder who needs to understand how infrastructure, applications, and services are connected. Change managers use it to assess blast radius before approving changes. Incident responders use it to trace root cause during outages. Security analysts use it to prioritize vulnerability remediation based on business service impact. Compliance teams use it to demonstrate audit readiness with clear evidence of asset relationships. And IT leadership uses it to gain a single visual layer of how their services are delivered and where the risks sit.

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Get live, explainable runtime truth across your entire estate — and see every
dependency, change, and risk in one map.
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