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Virima + Xurrent Solution Brief: Trusted Runtime Truth Powers Sera AI

Highlights

  • Near-real-time CI discovery across on-prem, cloud, and hybrid environments
  • 75% faster ticket resolution with Sera AI + accurate CI context 
  • 80% fewer misrouted tickets — with ownership data Sera AI can actually use 
  • 0.5 FTE productivity saved per specialist 
  • First dependency map in under 60 minutes from first discovery scan 
  • ViVID™ service maps for IMR war rooms 
  • Bidirectional CI sync keeps the Xurrent CMDB current as assets change 
  • CI context for safe automation — governed rules, not blind execution 
  • Available via the Xurrent App Store through Streamline Partners 
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Detailed Overview 

1. Introduction 

Xurrent’s Sera AI is trained on 900+ proven use cases and over a decade of service data — delivering automated summaries, intelligent routing, and real-time automation that saves each service desk specialist the equivalent of half an FTE. Every one of those gains depends on the accuracy of the CI data behind each ticket and workflow. Virima’s Trusted Runtime Truth provides a near-real-time, discovery-sourced CI layer that makes Sera AI act on ground truth, not stale records. 

Available via the Xurrent App Store through Streamline Partners — a few configuration steps and you’re running. 

2. Outcomes Delivered Together 

  • 75% faster ticket resolution with Sera AI + accurate CI context 
  • 80% fewer misrouted tickets — with ownership data Sera AI can actually use 
  • 0.5 FTE productivity saved per specialist 
  • 60 minutes to first dependency map from first Virima discovery scan 

3. What Virima Adds to Xurrent + Sera AI 

Near-Real-Time CI Discovery 

Agentless discovery with 140+ probes across on-prem, cloud, and hybrid environments keeps the Xurrent CMDB current — including which team owns which CI. Routing accuracy starts with ownership data Sera can trust. 

ASD-Sourced Service Impact Context 

Virima’s Autonomic Social Discovery (ASD) builds service relationships from discovered CI data and the operational knowledge your teams already carry — so Sera’s prioritization reflects actual service impact, not just ticket categories. 

CI Context for Safe Automation 

ViVID™ overlays open incidents and planned changes onto the live service map — so automated rules Sera generates execute at the right scope. Governed automation, not blind automation. 

Bidirectional CI Sync for Self-Service 

Virima keeps Xurrent’s CI data current as assets are added, changed, or removed — so the virtual agent resolves requests using real CI state, not stale records. 

ViVID™ Service Maps for IMR War Rooms 

Virima’s ViVID™ service map tells Sera AI which business services are impacted and who owns the underlying infrastructure — so the right response team assembles in seconds, not after a 20-minute investigation. 

4. Better Together — Use Cases 

IMR: From Alert to Accurate Response 

Xurrent IMR fires on 150+ monitoring tools. Virima’s ViVID™ service map closes the gap — telling Sera AI exactly which business services are impacted and who owns the underlying infrastructure. The right response team assembles in the virtual war room in seconds, with full dependency context from the first moment. 

Routing Accuracy with CI Ownership 

Sera AI routes based on what it knows about CI ownership. Virima’s discovery-sourced relationships capture that ownership automatically — lifecycle status, business criticality, assigned team — so Sera routes confidently without a manual registry. 

Change Safety Before Execution 

ViVID™ overlays open incidents and planned changes on the live service map. Before Xurrent approves any change workflow, teams see what else is in flight on the impacted path. Approved decisions become safe decisions. 

Post-Incident CMDB Accuracy 

After resolution, Virima’s scheduled re-discovery confirms restored state and reconciles the CMDB. The next incident Sera AI handles starts from accurate ground truth — not the inherited state of the last one.