Halo ITSM feature page

Virima + HaloITSM Solution Brief: From Discovery-Backed ITSM to Trusted Runtime Truth 

Highlights

  • Near-real-time agentless discovery with 140+ probes across on-prem, cloud, virtual, and containerized environments
  • First service dependency map in under 60 minutes 
  • Lower MTTR — root cause identification with ViVID™ service maps and incident overlays 
  • Increase MTBF — change impact analysis before approval, not after 
  • $100K+ average cost per hour of downtime — a trusted CMDB directly reduces this exposure 
  • ViVID™ service maps with open Halo incidents and planned changes overlaid 
  • Discovery-sourced relationships power Halo’s AI triage with real service impact context 
  • Bidirectional CI sync for accurate virtual agent self-service 
  • CMDB built for AI, not just audit
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Detailed Overview 

1. Introduction 

HaloITSM serves 100,000+ users across 75+ countries with a single, all-inclusive ITSM solution — ITIL-aligned, with AI included as standard. What powers the AI is the CMDB behind it. Virima turns HaloITSM from a capable service desk into a discovery-backed ITSM platform — with near-real-time asset accuracy, visual service dependency maps, and ownership context that AI agents can act on with confidence. 

2. Outcomes Delivered Together 

  • Lower MTTR — root cause identification with ViVID™ service maps and incident overlays 
  • Increase MTBF — failed changes eliminated through impact analysis before approval, not after 
  • 60 minutes to first dependency map from first scheduled scan 
  • $100K+ average cost per hour of downtime (ITIC, 98% of organizations) — a trusted CMDB directly reduces this exposure 

3. What Virima Adds to HaloITSM 

Near-Real-Time Asset Discovery 

Agentless IP-based scans with 140+ extendable probes covering on-premise, cloud, virtual, and containerized environments. Your first service dependency map in under 60 minutes. 

ViVID™ Service Maps with Halo Overlays 

Live dependency maps with open Halo incidents and planned changes overlaid — accelerating impact analysis and root cause identification. Change approvers see the impacted path before signing off; incident responders see which business services are at risk. 

Discovery-Sourced Relationships and Dependencies 

Virima builds service relationships from discovered CI data and the operational knowledge your teams already have — giving Halo’s AI triage real service impact context, not just ticket categories. 

Bidirectional CI Sync 

CI data flows both ways — so the virtual agent always acts on current owner, status, and service context. Personalized self-service depends on knowing what the user is actually connected to. 

Discovery-Sourced Data for RAG Accuracy 

Virima continuously refreshes Halo’s CMDB — so Retrieval Augmented Generation retrieves infrastructure context that reflects what is deployed today, not what was last imported weeks ago. 

4. Better Together — Use Cases 

AI Triage with Real Service Impact 

Halo’s AI prioritizes tickets by service impact. Virima’s near-real-time service maps supply the dependency context — so “high impact” reflects actual affected services, not a ticket category assigned at submission. 

Virtual Agent Backed by CI Truth 

Halo’s virtual agent resolves faster when it can access real CI state — owner, connected services, current status. Virima’s CI sync and discovery-sourced relationships keep that context current for every self-service interaction. 

Change Management with Dependency Visibility 

Before a change is approved, ViVID™ shows every downstream service and open incident on the impacted path. Automated risk assessment in Halo becomes meaningful when the dependency map is accurate. 

CMDB Built for AI, Not Just Audit 

Virima populates Halo’s CMDB with discovery-sourced data, not manual imports. The CMDB that Halo’s AI features, knowledge library, and RAG engine rely on reflects actual infrastructure — not what was entered six weeks ago.