Understand in Context
Knowing what exists is only half the picture. The other half is understanding how everything connects.
A discovered asset list tells you what is running. A service dependency map tells you what breaks when something changes. Virima connects verified multi-source discovery to live service dependency maps — giving teams the impact scope, ownership, and service context they need to move faster and act with confidence.
Why Service Context Is the Missing Layer
in Most IT Estates
The assets are known. Context is missing. That is where change failures happen, incidents escalate,
and AI recommendations lose the trust of the teams who should act on them.
- A change that looked clean in isolation caused an outage three services downstream
- An incident took hours to triage — nobody could quickly map the alert to an affected business service
- A vulnerability report listed thousands of CVEs with no fast way to know which ones actually threatened production
Get Trusted Runtime Truth with ViVID™ service mapping — only available from Virima
ViVID™: Service Mapping Built
on Verified Discovery
Virima’s ViVID™ turns verified discovery data into live application-to-infrastructure dependency maps — built from the infrastructure beneath
them and maintained automatically as it changes. Teams do not maintain the map. Virima does.
them and maintained automatically as it changes. Teams do not maintain the map. Virima does.
Application Dependency Mapping
ViVID™ maps how applications depend on servers, databases, middleware, and network components across multi-tier architectures — removing the ambiguity that costs hours during incidents and change windows.
Business Service Context
Every infrastructure component carries a connection to the named business services it supports. When a CI degrades or fails, teams immediately see which services are at risk — without tracing the dependency chain manually under pressure.
Impact Path Tracing
Virima traces the path from a failing CI to its affected business services, giving operations teams an immediate answer to the question that matters most during an incident: what is broken, and who needs to know right now?
Downstream Exposure Analysis
Before a change is approved, Virima surfaces every CI and service that could be affected if it proceeds. Approvers work from explicit impact evidence — not intuition.
ViVID™ Overlays
Open incidents, recent changes, and vulnerability exposure appear as live overlays on every service map — so teams see the full operational picture without switching tools.
Every ViVID™ service map node traces back to a discovery-sourced CI record,
with full source attribution.
Trusted Runtime Truth for Every
Decision Type
Change Management
- Impact scope is available when a change is being designed — not after it is submitted for approval
- Change implementers see the affected footprint before they start work, so plans are better and rollback procedures are built in
- Change advisory boards approve against explicit impact evidence, not a ticket description and an optimistic maintenance window
Incident Management and Triage
- When an alert fires, Virima connects it to the CIs and business services it affects
- Operations and L1 support teams stop rebuilding dependency context from scratch in the first 20 minutes of an incident
- Escalations reach the right team the first time. MTTR drops.
70% Reduction in MTTR
Reported by customers using ViVID™-powered incident triage
Vulnerability Prioritization
- Service context makes risk visible — the same CVE carries a different risk profile on a dev server than on a CI supporting three production business services
- Security teams prioritize remediation by actual exposure, not vulnerability score alone
- No more triaging thousands of CVEs without context on what is actually at stake
AI Agent Readiness
- As organizations move toward agentic IT operations, AI agents will need context beyond asset lists — service relationships, ownership, change history, and blast radius
- ViVID™ is being designed to deliver that context as a structured input for AI agents, positioning Virima as the Trusted Runtime Truth layer beneath the next generation of IT automation
- Virima integrates bi-directionally with ServiceNow, Ivanti, Halo, Xurrent, Jira Service Management, and TeamDynamix — the platforms where IT automation runs
Get Trusted Runtime Truth with ViVID™ service mapping — only available from Virima
Robert Hanson
IT Manager and Director
— US-Based Bank
— US-Based Bank
“Auditors demand clear evidence of data flow and system communications. With ViVID, we have complete visibility into every connection, helping us strengthen business continuity, prioritize critical services, and deliver the transparency auditors value.”
Built for IT Leaders Who Cannot Afford to Guess
Who Context-Aware IT Is For
Virima serves the teams responsible for keeping IT running, compliant, and safe. Each role gets the
service context it needs to act with confidence.
Strategic Decision Makers
- Service reliability improvement tied to live operational context — not guesswork at change time
- A governed, auditable foundation for AI and automation initiatives
- Board-level reporting when outages happen, backed by dependency data you can stand behind
Infrastructure & Operations Leaders
- Every change goes through a blast radius check — approvers work from evidence, not intuition
- Faster root cause analysis during incidents, with the dependency map already built when the alert fires
- Fewer Sev-1s from changes nobody saw coming
IT Service & Asset Management Teams
- Dependency maps that stay current without manual maintenance
- Change documentation and audit readiness backed by ownership and dependency records
- Evidence-based compliance posture without manual evidence gathering
Technical Influencers
- Triage accurately with an application-to-infrastructure map that is already built when the alert fires
- Validate changes without calling in half the team to confirm what should already be documented
- Prioritize CVE remediation by actual service exposure — not just score
Testimonials
What our customers are saying
“With its ViVID interface and ASD, Virima uniquely combines machine-driven accuracy with human context — addressing critical visibility gaps no ITSM tool alone can solve.”
EMA Research
Finally, a CMDB that Delivers on its Promise
“We use VIRIMA as our CMDB software to gather information from all our network devices such as servers, desktops, and laptops. The Discovery part of the software is very intuitive and works perfectly. We use it to manage and track assets.”
Christopher Rodriguez
IT Asset Manager in Healthcare and Biotech
It Just Works
“Virima’s integration with ServiceNow has allowed us to enhance and fully integrate our CMDB into all of our ITIL processes. The seamless integration gives us the ability to leverage the best of both Virima and ServiceNow.”
Keith Lee
VP Disaster Recovery and IT Risk,
The Bancorp
Frequently Asked questions
01. Why isn’t an asset inventory enough to prevent change-related outages?
An asset list tells you what is running; it doesn’t tell you what breaks when something changes. A change that looks clean in isolation can take down services three hops downstream. Service dependency mapping adds the missing layer — connecting each asset to the business services it supports, so impact is visible before a change proceeds. Virima’s ViVID™ service maps add this dependency layer automatically, built from live discovery data.
02. What is blast radius analysis in IT change management?
Blast radius analysis identifies every CI and business service that a proposed change could affect before it is approved. Instead of relying on a ticket description and an optimistic maintenance window, approvers work from explicit impact evidence — which services, which dependencies, which owners — so changes proceed on data rather than intuition. Virima surfaces this impact evidence through ViVID™ service maps before any change is approved.
03. How do you connect an incident alert to the business service it affects?
A live service dependency map links each alert to the CIs and business services behind it, so teams stop rebuilding dependency context from scratch in the first 20 minutes of an incident. With the map already built when the alert fires, escalations reach the right team the first time and triage moves from guesswork to evidence. Virima’s ViVID™ maps are pre-built from live discovery data — ready the moment an alert fires.
04. How should security teams decide which vulnerabilities to fix first?
Vulnerability score alone is misleading — the same CVE carries a different risk on a dev server than on a CI supporting three production business services. Layering service context over vulnerability data lets teams prioritize remediation by actual exposure, so effort goes to what genuinely threatens production instead of triaging thousands of CVEs blind. Virima layers service context over vulnerability data to prioritize remediation by actual production exposure.
05. What’s the difference between application dependency mapping and service dependency mapping?
Application dependency mapping shows how an application relies on the servers, databases, middleware, and network components beneath it across multi-tier architectures. Service dependency mapping extends that view upward — connecting those components to the named business services they support. Together they answer both “what does this app run on?” and “what business breaks if it fails?” Virima’s ViVID™ delivers both views in one map, built automatically from live discovery data.
06. What is Virima ViVID™ service mapping?
ViVID™ turns verified, multi-source discovery data into live application-to-infrastructure dependency maps that update automatically as the estate changes — so teams don’t maintain the map, Virima does. Every node traces back to a discovery-sourced CI record with full source attribution. Customers using ViVID™-powered incident triage have reported a 70% reduction in MTTR.
07. Do Virima’s service maps stay current without manual upkeep?
Yes. ViVID™ maps are built from the underlying infrastructure and maintained automatically as it changes — not hand-drawn diagrams that age the moment they’re saved. Each map node ties to a discovery-sourced CI record, so the dependency picture reflects what actually runs in production rather than what someone last documented.
08. Does ViVID™ integrate with ServiceNow and other ITSM platforms?
ViVID™ integrates bi-directionally with ServiceNow, Ivanti, HaloITSM, Xurrent, Jira Service Management, and TeamDynamix. It enriches your existing ServiceNow CMDB with discovery-sourced service context rather than replacing it — so dependency maps, impact evidence, and ownership data travel into the workflows your teams already run.
Understand in Context. Move Faster.
Act with Confidence.
Trusted Runtime Truth goes beyond knowing what exists. It means understanding how everything connects — assets to services, services to owners, owners to the blast radius of every action. Virima delivers that context live, from verified discovery, so teams work from the same operational ground truth.