HDI Service & Support World 2026
Team Virima was in Las Vegas for HDI Service & Support World 2026, which brought SupportWorld Live and Service Management World together under one roof. Virima spent three days connecting with IT leaders, service desk managers, and support professionals across a buzzing expo hall.
📍 Where: Caesars Palace, Las Vegas, NV
📅 When: May 3–7, 2026
Across dozens of conversations, one signal came through loud and clear: the IT industry knows AI is here — what it’s still figuring out is what AI needs underneath it to act safely. Virima’s answer, and the idea the team was talking about all week, is Trusted Runtime Truth: the live, authoritative, explainable operational context that tells AI agents and IT teams what actually exists, how it’s connected, who owns it, and what breaks when something changes. Not a snapshot, not a static CMDB, not workflow logs — runtime truth, continuously sourced from authoritative discovery.
🚀 What Virima Heard at HDI
🔍 Asset data, getting the respect it deserves — the conversation on the floor has matured past “do we have a CMDB?” to whether operational data is trustworthy enough for AI to act on.
⚙️ Beyond inventory to operational context — knowing not just what assets you own, but what they’re connected to, what services they underpin, and what the blast radius looks like when something changes.
🤝 Connecting asset management to runtime truth — the next step for teams moving toward Agentic IT and AI service management.
Big thanks to the HDI team and everyone who stopped by the talk shop. See you next year! 🤝
👉 Learn more at virima.com