Freshworks Device42 acquisition: What does this mean for Freshservice customers?
Table of Contents
- What does this Freshworks Device42 acquisition mean for Freshservice customers?
- Enhancing Freshservice with Device42’s capabilities
- Beyond the Freshworks Device42 deal: How Virima enhances ITSM and ITAM
- Finding the right ITSM and ITAM solution for your business
Freshworks, a key player in IT service management (ITSM), recently acquired Device42. This Freshworks Device42 acquisition aims to strengthen its IT asset management (ITAM) and ITSM capabilities. Device42 offers advanced tools for discovery, service mapping, and dependency mapping. With these capabilities, Freshworks Device42 will provide a unified IT management platform for Freshservice customers.
This move shows Freshworks’ dedication to improving the efficiency and effectiveness of its ITSM solution. Now, this Device42 acquisition by Freshservice will make it better suited for complex IT environments.
What does this Freshworks Device42 acquisition mean for Freshservice customers?
Freshworks Device42 acquisition marks a significant transformation in IT management for Freshservice users. Device42 is one of the leading platforms in IT discovery, service mapping, and asset management capabilities. Further, its strong tools help automate asset discovery and show service dependencies, which are vital for efficient IT operations.
With this acquisition, Freshworks plans to improve the Freshservice platform by adding Device42’s advanced features. This integration also aims to create a smoother IT management experience, combining ITAM and ITSM. Overall, the Freshworks Device42 acquisition shows Freshworks’ commitment to providing effective solutions for Freashservice customers.
Enhancing Freshservice with Device42’s capabilities
Integrating Device42 with Freshservice boosts the power of Freshservice’s ITAM and ITSM modules. Here’s how:
Enhanced ITAM through discovery capabilities
Device42 offers agent-based and agentless autodiscovery, which keeps an accurate inventory of IT assets. It tracks physical, virtual, and cloud servers, along with software and network components. Moreover, continuous discovery ensures that Freshservice’s Configuration Management Database (CMDB) stays up to date with Configuration Items (CIs) and their relationships.
Integration benefits
- Automatic updates: Scheduled syncs keep the CMDB current. This also reduces manual errors and reflects real-time infrastructure changes.
- Detailed information: Device42 Freshworks enriches the CMDB with asset details, including install paths, license information, and warranty details. Consequently, this enhances asset management data.
Strengthening ITSM with service mapping
Device42’s service mapping capabilities visualize service dependencies within Freshservice. Later, this helps teams understand incidents and change impacts.
Key benefits
- Improved incident management: Visualizing dependencies allows support teams to quickly identify affected services during incidents. This also leads to faster resolutions.
- Better root cause analysis: Seeing CI relationships helps diagnose issues effectively, thus, facilitating quicker root cause identification.
Operational efficiency gains
Integrating Device42 into Freshservice provides several efficiencies:
- Reduced IT downtime: Enhanced visibility into infrastructure dependencies helps manage outages proactively, thus, minimizing service interruptions.
- Improved resource allocation: Accurate asset information supports better resource use decisions, hence optimizing IT costs.
- Boosted automation: Integration automates processes in Freshservice, such as incident resolution and change management, increasing overall efficiency.
Streamlined change management
With Freshworks Device42 acquisition, IT teams can better assess the potential impacts of changes. This also reduces risks associated with moves, adds, and changes (MACs). Furthermore, automated updates ensure that all data in the Freshservice CMDB remains consistent and reliable.
Overall, by leveraging capabilities of Device42 Freshworks, it enhances ITAM and boosts customer satisfaction through accurate data.
Beyond the Freshworks Device42 deal: How Virima enhances ITSM and ITAM
Virima provides strong IT Service Management (ITSM) and IT Asset Management (ITAM) solutions. Further, its tools are designed to support many IT management tasks. With a focus on integration, Virima’s platform aligns with ITIL processes like incident, change, and configuration management.
Moreover, its powerful visualization tools help organizations understand their IT environments better. Altogether, this makes Virima a valuable partner for mid-market and enterprise clients.
Virima’s IT discovery and service mapping
Virima’s discovery and service mapping tools rival those of Device42. They offer essential insights into infrastructure dependencies. The platform also uses automated discovery to build an accurate configuration management database (CMDB).
Consequently, this helps visualize relationships between assets. With these insights, IT teams can see how different components work together. Overall, this leads to better risk management and faster incident resolution.
ViVID™ and ITAM capabilities
Virima’s ViVID™ (Virima Visual Impact Display) tool enhances service mapping and dependency insights. ViVID™ provides clear visual maps of the relationships between applications and their infrastructure. This also helps organizations spot risks linked to changes or outages.
Furthermore, Virima has strong ITAM features for tracking assets throughout their lifecycle. To begin, this starts from acquisition and continues until retirement. Subsequently, this approach keeps inventories organized and improves asset use and compliance.
Finding the right ITSM and ITAM solution for your business
In conclusion, the Freshworks Device42 acquisition will significantly enhance Freshservice. This will improve IT discovery, service mapping, and IT asset management (ITAM). The integration will give Device42 Freshworks customers and partners a unified IT management platform. This means greater efficiency, smoother processes, and better visibility into IT infrastructure.
Over time, Freshservice users can expect many benefits from this new platform. They will enjoy more comprehensive asset discovery, improved service dependency mapping, and easier IT operations. As enterprises rely more on integrated solutions, this Device42 acquisition strengthens Freshworks’ ability to meet customer needs. For Freshworks Device42 customers, now is the perfect time to explore new tools and features from the Device42 integration.
However, businesses looking for additional solutions may consider Virima. It offers a strong alternative for organizations aiming to enhance their ITSM and ITAM capabilities. Discover how Virima can enhance your IT management strategy today.
